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Claiming multiple bonuses at one casino group

Discussion in 'Casino Complaints - Bonus Issues' started by jetset, Aug 14, 2006.

    Aug 14, 2006
  1. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Sorry to start a new thread on this, but I have lost track of a previous thread where one of the members here was complaining about this subject regarding the Casino Rewards group.

    In essence, this is about whether casinos with a policy of "only one bonus per group of casinos" adequately advertise the policy, along with a list of the casinos to which it applies.

    I have been into the Casino Rewards sites to check on the issue raised, and this is what I found:

    In the “Promotion Terms and Conditions” (found when you click on Terms and Conditions) the 7th point is as follows;

    In the event that you have not made a deposit at this or any other Casino Rewards member casino, you may not redeem more than one sign up bonus within the Casino Rewards network, regardless of the individual casino offering the sign up bonus.

    The Terms and Conditions are exactly the same for each site within the group.

    There is also a Casino Rewards “Loyalty Program” icon at the bottom of each Home page, where the player can identify the partner sites in the group.

    I would like to canvas views on this as a matter of interest.

    My own view is that this is not sufficiently upfront and specific to constitute a fair warning.

    I think this important bonus condition, which can be used to disqualify player winnings and bonuses, should be specifically highlighted on the appropriate part of the site, together with a full list of the group casinos to which it applies.
     
    Last edited: Aug 14, 2006
  2. Aug 14, 2006
  3. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Ableit CR do have the clause about bonuses, however, the problem stems imo from their mailers.

    At the bottom of each mailer they have links to each casino, each casino on the mailer offers you a signup bonus.

    Now if one was not aware of the T&C's pertain to one bonus claim allowed from all CR casino's, then one could possible get caught by this advertising.

    A simple solution is to not include these casino bonuses. Alternatively include them but state in black & white, that only one bonus can be claimed from one casino from the CR group.

    What I have trouble understanding is that really there is no need for these casino bonuses 6to be listed on the mailer in the first place. One would only be receiving their (Casino Rewards) mailer if they already held an account. Hence the casino already is aware that this player is ineligable for a bonus at any other CR casino.

    This only adds to the frustration and fuels the notion that CR are playing semantics.

    As this is not stated, I start to question why and imo this is where & why people are of the opinion that CR are purposely putting this stuff in their mailers to screw people over & void all winnings.
     
    Last edited: Aug 14, 2006
  4. Aug 14, 2006
  5. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    Which is excacly why I unsubscribed to the mail spam from Casino Rewards....
    But Golden Palace also needs to mentioned in this topic. Besides the mail
    spam, when visiting the web-page you get the annoying pop-up where you can visit a sister casino. If you do you are then presented with a sign-up bonus from a sister site which you can not use since you allready are a player at Golden Casino. So why waste my time sending me to that page?

    Zoozie
     
  6. Aug 14, 2006
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Casino Rewards' actions can only be a deliberate ploy to fool players.

    There is no excuse to offering promotions & allowing players to sign-up & deposit to multiple sites, knowing full well this will be used as a reason to confiscate funds later. :mad:

    I already have them 'blacklisted' on my site & hope to see them 'rogued' at every watchdog site ASAP...
     
  8. Aug 14, 2006
  9. mucullus

    mucullus Experienced Member

    Location:
    Germany
    They just got eCOGRA accredited. :eek:
     
  10. Aug 14, 2006
  11. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    How the hell did that happen?

    Though, it's not a bad thing from a players perspective. I feel CR may now have to clean their act up so to speak. Then again time will tell I guess.
     
  12. Aug 14, 2006
  13. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Wow, they told me that they were working on getting accredited a few months ago, but I didn't believe it would ever happen.

    What CR does, and does well, is encourage players to sign up accounts at each of their casinos, and they lure them in with the bonuses.
     
  14. Aug 14, 2006
  15. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    I've read this sentence 20 times and I'm still not 100% sure what it means. If you have made a deposit at one of the casinos you can redeem more than one sign-up bonus? I presume it's supposed to just stop you redeeming more than one bonus & the weird wording is to cover people who'd played when the terms were different... but as long ago as I can remember there was a term saying you could only claim one bonus. At that time, however, there was actually no problem claiming bonuses at all of the casinos.

    If they're serious about being a reputable eCOGRA-approved group of casinos they should of course make it absolutely explicit that they only want you to claim one bonus - though that makes a mockery of boasting of being a group of casinos offering players rewards - what on earth's the point of this site if you're restricted to one casino? You must register/login in order to see the link.

    Sadly we all know they want players to sign-up and claim as many bonuses as possible at the different casinos. That leaves the casinos in a win-win position. Either they make a profit fairly, or the player wins and they then confiscate the winnings.
     
  16. Aug 15, 2006
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I have accounts at nearly all of the CR casinos before they were grouped under the CR umbrella but havent paid them a visit for ages. Do the sign-up bonuses have to be redeemed through the CR website. If so, how can the second or subsequent sign-up bonuses be successfully redeemed as they surely know that it is the same person who is claiming them?
     
  18. Aug 15, 2006
  19. rreevy

    rreevy Dormant account

    Occupation:
    Student
    Location:
    UK
    In the event that you have not made a deposit at this or any other Casino Rewards member casino, you may not redeem more than one sign up bonus within the Casino Rewards network, regardless of the individual casino offering the sign up bonus.

    This means that where their casinos offer a 'free $10 - no deposit required' type of bonus, you can only claim it at one casino unless you've made a deposit with that group. It doesn't have anything to do with deposit-based sign-up bonuses (but they'll probably only let you claim a couple of those anyway).

    I'm basing this on how it was when I played there, which was a couple of years ago. I'm pretty sure it's just there to stop people taking free chips without ever making a deposit. From the way it's worded, there's no way it could be invoked if you've ever actually made a deposit at any of their casinos.
     
  20. Aug 15, 2006
  21. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    So, it would mean that if you ever take a deposit bonus you should be safe, because then you have made at least one deposit.

    I was under the impression that thay have voided winnings for players playing with multiple deposit bonuses? Clearly the term quoted above doesn't allow them to do that. What am I missing here?
     
  22. Aug 15, 2006
  23. bossplayer

    bossplayer Dormant account

    Occupation:
    medical
    Location:
    Kansas
    You guys have mentioned the mailers.... what has failed to be mentioned is that CR specifically mails ads for the signup bonuses at different casinos in their group that the player has not signed up for yet.

    With the new bonus structure in place they should get rid of their archaic 'locked bonus account' status that they use to this day. Not only because the extreme wagering requirements make it pretty darn hard to make a profit, but because they continue to email these ads promoting their existing players to sign up at another one in the group.
     
  24. Aug 15, 2006
  25. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I've received bonuses at more than one casino in the Casino Rewards group. I actually received the bonus twice on the second one. However, after the second, I received the following message when trying to withdraw my remaining bonuses (from play at the two CR casinos where I am a member)

    "We regret to inform you that your use of promotional chips has been temporarily suspended.

    Unfortunately, due to promotional abuse in the past, the casino has been forced to take precautionary steps to ensure that players do not take advantage of promotional offers without ever risking their own funds.

    To exchange your points for casino chips simply deposit and play at any of your Casino Rewards partner casinos. Your points should be available to you soon!

    If you feel you have reached this page in an error or if you have any questions please contact our 24 hour, 7 days a week call center either by email at This email is not visible to you. or through our toll free numbers on our contact sheet."

    When I emailed them about this, they refused to tell me what caused my account to be suspended or give me a ballpark figure of how much I needed to deposit/wager/lose to unsuspend it.
     
  26. Aug 15, 2006
  27. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    I'm waiting for a response back from them right now about why I received that message.

    Should be interesting. :oops:
     
  28. Aug 16, 2006
  29. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    This is absolute BS:

    If I didn't show risk with personal funds whey did I deposit in the first place. Also, with the high wagering requirements they have why are they so worried? :mad:

    Stay far away from this group!
     
  30. Aug 17, 2006
  31. bossplayer

    bossplayer Dormant account

    Occupation:
    medical
    Location:
    Kansas
    A friend of mine has now wagered over 50k and lost $900 and.... nothing.
     
    2 people like this.
  32. Aug 28, 2006
  33. Dio

    Dio Dormant account

    Location:
    Canada
    Actually from what I remember about their promotional rules, they will give you more that one bonus, but only in case where you have made a deposit into one of their casinos WITHOUT claiming a bonus.

    So for example...
    1) You claim signup bonus in one of the CR casinos.
    2) You make a deposit into another casino WITHOUT claiming the bonus.

    Now you can request a signup bonus again.
     
  34. Sep 10, 2006
  35. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    Casino Rewards

    I was going to keep my mouth shut about Casino Rewards but after the spam I have been recieving now I will not.
    Firstly I could never get that promotion running at Captain Cooks Casino.
    After heaps of emails and talking to Live Help, I was told that because I had played the same promotion at another of their Casinos, I would have to make a deposit of at least $20.00 to activate it.I deposted $25.00 and told Live Help and they ok it is active so go and play the freeplay promotion.
    Well I tried it and tried in windowsme and in windowsxp.
    It would not come up.
    They told me to change my screen resolution and I did all that and nothing worked.
    In the end after hearing one thing from one person then another from somebody else I just gave up.
    Anyway I kept getting emails to download Yukkon Gold, with all these great deals of all my deposit back and so on and I emailed them back, to stop emailing me and of course recieved no reply.
    So I went into Casino Rewards and took myself off the mailing list with the 2 email addresses I had for my Casino Accounts.
    All was quite for a few weeks and then promotions started comming again from the casino manager at Yukon Gold.
    This weekend I got an email in my account at Gmail and must admit it was in the junk folder.How on earth could he find my email there and send an email to me by my first name Keith.
    Nobody knows my Gmail email name as I have never used it as yet.
    How did he find it.
    I think Casino Rewards could be called Spammers.
    Has anybody else had this problem at all?
     
  36. Sep 10, 2006
  37. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I believe you all of the Casinomeister accredited "Grand Virtual" casinos also uses this 'marketing scam.' It is in their T&C someone. (Can only claim same bonus once amoung all Grand Virtual casinos. So it is just just the sign-up bonus but basically all promotions.)

    I was particular disappointed as I myself also fall into this trap after recieving the CM newsletter in which one of them was promoted for a sign up bonus. Most players that do not know much about the casino industry or different brands of software and they will fall into this trap.

    And btw. lot of danish players was cheated by this casino group cheated years ago and many of the players never recieved their legal winnings.

    Zoozie
     
  38. Sep 11, 2006
  39. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    You can sign up at 3 Grandvirtual Casinos in the group and recieve the New Player bonus and that is it.It is fair enough as it was explained to me it is to stop people who are ` bonus hunters` , who deposit once and if they win they withdraw the money and never deposit again.This means affiliates never get paid any money for join ups and it is not fair to regular depositors.
    Personally Grandvirtual Casinos is where I started to play first and I still play there each and every month, mainly at Everest Casino as I get a code sent to me monthly for a 50% redeposit bonus.I like the card games there and the slots.
    I have never had any trouble with them and I believe they have some of the best software available to play with, then again that is my personal choice.
     
    Last edited: Sep 11, 2006

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