City Club - Unclear bonus terms

[awstick]

According the the City Club rules you need to wager 20x D+B before making any withdrawals. And according to the website "Bets placed on all Blackjack (or black jack variants), Roulette (or roulette variants), Baccarat, Video Pokers doubles and Craps games do not count toward the wager requirement."

The link I found for city club said that video poker was allowed, but that could obviously have been out of date. When I went and looked at the terms I saw video poker doubles didn't count, which to me meant that the doubling subgame of video poker doesn't count towards the wagering requirement, not that video poker doesn't count at all. I just played through the WR on video poker and CityClub says the VideoPoker doesn't count at all. I probably should have checked first, but the combination of what I saw in the terms and what I was told when referred to the site I assumed it would be allowed. Is the casino being honest with me here, or just trying to get me to lose back my winnings? It doesn't make sense why they would say video poker doubles don't count when they could just say no video poker and clear up any confusion.

 

[WAYLANDER]

I think you were in the right
I would read this and assume video poker was allowed, and that the doubling aspect didn't count
In fact the more i think about it the more i believe it has to mean that, if they meant video poker was not allowed they would of just put " video poker " .... why add the word " doubles "

WAYLANDER

 

[Linus]

They told me the bonus was a sticky - they either don't know what they're talking about, or they're lying.

 

[awstick]

I didn't think I had many other options so I just did the wagering requirement again on casino hold'em. Luckily I was able to do a little better than breakeven so I didn't have to give back any winnings.

 

[Wilco666]

They don't know themselves what their terms are. Seems the VP is what confuses them.

I cleared the WR on VP, was told I met the WR in livechat, did a withdrawal, withdrawal was declined, they said I didn't meet the WR, I said I did (on VP which is allowed), they apologized and said I could withdraw, I withdrew again, was declined again, same reason, again apologies, withdrew again, I told them to stop messing around, and luckily after three attempts and two weeks the withdrawal went through.

 

[WAYLANDER]

I cleared the WR on VP, was told I met the WR in livechat, did a withdrawal, withdrawal was declined, they said I didn't meet the WR, I said I did (on VP which is allowed), they apologized and said I could withdraw, I withdrew again, was declined again, same reason, again apologies, withdrew again, I told them to stop messing around, and luckily after three attempts and two weeks the withdrawal went through.


Owned by Charlie Chaplin
Managed by Buster Keaton
Two guys on the support desk called Laurel & Hardy



WAYLANDER

 

[winbig]

I cleared the WR on VP, was told I met the WR in livechat, did a withdrawal, withdrawal was declined, they said I didn't meet the WR, I said I did (on VP which is allowed), they apologized and said I could withdraw, I withdrew again, was declined again, same reason, again apologies, withdrew again, I told them to stop messing around, and luckily after three attempts and two weeks the withdrawal went through.


Owned by Charlie Chaplin
Managed by Buster Keaton
Two guys on the support desk called Laurel & Hardy



WAYLANDER

Not the 3 stooges?