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City Club - Unclear bonus terms

Discussion in 'Casino Complaints - Bonus Issues' started by awstick, Jul 29, 2006.

    Jul 29, 2006
  1. awstick

    awstick Dormant account

    Occupation:
    Student
    Location:
    US
    According the the City Club rules you need to wager 20x D+B before making any withdrawals. And according to the website "Bets placed on all Blackjack (or black jack variants), Roulette (or roulette variants), Baccarat, Video Pokers doubles and Craps games do not count toward the wager requirement."

    The link I found for city club said that video poker was allowed, but that could obviously have been out of date. When I went and looked at the terms I saw video poker doubles didn't count, which to me meant that the doubling subgame of video poker doesn't count towards the wagering requirement, not that video poker doesn't count at all. I just played through the WR on video poker and CityClub says the VideoPoker doesn't count at all. I probably should have checked first, but the combination of what I saw in the terms and what I was told when referred to the site I assumed it would be allowed. Is the casino being honest with me here, or just trying to get me to lose back my winnings? It doesn't make sense why they would say video poker doubles don't count when they could just say no video poker and clear up any confusion.
     
  2. Jul 30, 2006
  3. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    I think you were in the right
    I would read this and assume video poker was allowed, and that the doubling aspect didn't count
    In fact the more i think about it the more i believe it has to mean that, if they meant video poker was not allowed they would of just put " video poker " .... why add the word " doubles "

    WAYLANDER
     
  4. Jul 30, 2006
  5. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    They told me the bonus was a sticky - they either don't know what they're talking about, or they're lying.
     
  6. Jul 30, 2006
  7. awstick

    awstick Dormant account

    Occupation:
    Student
    Location:
    US
    I didn't think I had many other options so I just did the wagering requirement again on casino hold'em. Luckily I was able to do a little better than breakeven so I didn't have to give back any winnings.
     
  8. Jul 31, 2006
  9. Wilco666

    Wilco666 Dormant account

    Occupation:
    own record label
    Location:
    Utrecht, Netherlands
    They don't know themselves what their terms are. Seems the VP is what confuses them.

    I cleared the WR on VP, was told I met the WR in livechat, did a withdrawal, withdrawal was declined, they said I didn't meet the WR, I said I did (on VP which is allowed), they apologized and said I could withdraw, I withdrew again, was declined again, same reason, again apologies, withdrew again, I told them to stop messing around, and luckily after three attempts and two weeks the withdrawal went through.
     
  10. Jul 31, 2006
  11. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    I cleared the WR on VP, was told I met the WR in livechat, did a withdrawal, withdrawal was declined, they said I didn't meet the WR, I said I did (on VP which is allowed), they apologized and said I could withdraw, I withdrew again, was declined again, same reason, again apologies, withdrew again, I told them to stop messing around, and luckily after three attempts and two weeks the withdrawal went through.
    :lolup: :lolup:

    Owned by Charlie Chaplin
    Managed by Buster Keaton
    Two guys on the support desk called Laurel & Hardy

    :lolup: :lolup:

    WAYLANDER
     
    1 person likes this.
  12. Jul 31, 2006
  13. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    Not the 3 stooges? :D
     

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