City Club Casino Removed from Accredited Section

[happygobrokey]

that was disgusting what they said. all of their employees should be spam-bombed for a month straight. wish i had the resources/know-how to undertake such. "we're happy the most well-known casino gaming advocate doesn't believe in us any more. he only sent us abusive players anyway"

FFFFFFECKING MONKEYS!

smell ya later city club!


ps welcome back bryan you lucky dog you! 7k would change my life! some guys have all the luck... but you work hard and deserve it. i lift my bierglas in your honour

 

[Mousey]

I go gambling for a few days and wow...

Taking us off the "recommended casinos list" is actually appreciated. We no longer want to appear there, since the players referred from casinomeister's website are mainly bonus seekers and only wish to take advantage of the casino and of our loyalty.

No, City Club, what you don't want is knowledgeable players. Sheesh....

I swear, online casinos are going stark raving mad....

 

[Simmo!]

Taking us off the "recommended casinos list" is actually appreciated. We no longer want to appear there, since the players referred from casinomeister's website are mainly bonus seekers and only wish to take advantage of the casino and of our loyalty.

Class Makes you wonder if it was a problem why they hadn't asked to be removed before

How to win friends and influence people! Not. Worth a note about that response on my website too I think

 

[GamingPromo]

Dear Brian, dear furious players,

We apologize. We had no intention of hurting anyone's feelings and we are truly, deeply sorry if we did.

A miserable mistake it was, to label all casinomeister' members as Bonus Seekers.
The request not to be listed in Casinomeister's forum again should have be done through the regular channels (AKA Brian's e-mail) and not over the pages of this respectable forum.

Now, this mistake already being made, I wish to explain and maybe it will make things clearer.

City Club Casino and casinomeister forum have had a long relationship almost three years. During those years we've experienced ups and downs. This Forum was always been a good place to recruit new players as well as a place to resolve players' problems with the casino.

As much as it might surprise you we have nothing against "educated players". On the contrary we do like to have such players especially those that come from forums like this one, and no, I'm not sarcastic and I'm going to explain the business logic behind this matter soon. All we tried to do is to control the number of those kinds of players in the casino.

One of the best ways to advertise casinos is to have winners tell their winning stories themselves to other potential players a first hand account. This was in our mind when we asked Brian to advertise our casino in this forum, a well-known forum which gets a lot of credit for its credibility.

However, it seems that our plans had their own desires and not necessarily fits to our wishes. (Thats remind me an old joke, how to make god laugh, tell him about your plans for the future). It seems that as time goes by, the casino's revenue (just to remind you: casino business for the purpose of profit) from this forum has got to a point where it's no longer worthy to keep this relationship active.

In other words YOU WON!
The income from the occasional less "educated players" that came across this forum and read about city club casino is lower than the profits of the more "educated players" and this is a fact that Brian himself can testify is true.

During these years we've been requested in this forum several times to resolve players' issues and we did, including this thread composer $99 issue. Sometimes we've admitted we were wrong and we paid the players, and sometimes we didn't.

It was this thread that opened our eyes as for where our plans had gone wrong. If you remember, this thread began as a complaint about City Club Casino' extremely low limits. So first of all, yes, we lowered the limits for several games as part of our effort to control the amount of "educated players".
Please keep in mind the fact that City Club Casino is one of the only casinos using Playtech software whose bonus is still REDEEMABLE, which means that you can actually win the bonus money and keep it. I don't know any other Playtech casino that does. I guess that there is a few, but they are very rare.
City Club Casino is always committed to its terms and conditions and therefore will always pay players' winnings according to the terms. If we find that a specific issue has negative influence over the casino income we'll change it (excluding games, changing limits etc'). And will bind theses changes to new players, when it's come to first deposit issues, only.

The thing is that during this thread there was no one that stood up and said "wait a minute I have higher limits". We have reduced the limits only to VIP level 1 (out of 10) which is the basic level. We know that casinomeister also has active players with VIP level higher then 1, and no one of them has spoken. So, we decided to check if any of the many "educated players" who won in City Club Casino had ever published a winning story with compliments for the casino and recommendations to play in City Club Casino.
And there it was. The reason that City Club Casino is not recruiting "less educated players" for the casino from this forum is that City Club Casino didn't get enough publicity for its payouts.
Once again, it is not a fairy tale. If you don't think that there where that many winners, you can ask Brian to verify how many players have won hundreds and thousands of dollars in City Club Casino.


All in all, we in City Club Casino feel that there was supposed to be here a kind of partnership between City Club Casino, Brian and the "educated players" to share the income from the "less educated players", and it turns out that City Club Casino's costs where higher (FIVE!!! digits number higher!!!) than its income, and that City Club Casino's partners did not contribute to this "campaign" as we expected them to.
Right now we feel that the best for City Club Casino is to get away for a while from this forum and to hope that the "less educated players" that are still playing in City Club Casino, will help to recover the costs of this campaign and maybe even a bit more so we could ask Brian to renew this "partnership" so that once again, we could sponsor you, "educated players."

We do appreciate Brian's efforts to help these forum players to resolve their issues with City Club Casino. And we don't want this incident to stop the good "QA" work you do for City Club Casino. Therefore we plead to Brian to keep an open channel to City Club Casino to support players that will want to use this forum services to get help solving issues with City Club Casino.


And now for the issue that took this thread away from the railways, the BS words.
There are many ways to name these players: "educated players" as suggested a couple of posts ago and been used widely over this post, "Professional players" or "Players that turn the Casino into their private ATM" and so on
You can call the garbage man "sanitation engineer" it does not change what this man is doing, taking your garbage away.
I'm referring you all to one of the most popular threads these days in this forum, the well known "Gambling log" thread, on page two where AKA23 is answering to PASERS31 that ask what is the secret for AKA23 winnings

My "secret" is to get a big sign on bonus, attempt to break even while meeting the wagering requirement, then keep the bonus.

Name it as you like, educated or not you are seeking for bonuses.

Last quote for this post
As Douglas Adams named his book:
So long, and thanks for all the fish

 

[Westland Bowl]

Thank you, GamingPromo, for the post and apology issued to all Casinomeister members.

Though I'm sure you piqued the interest of the "uneducated" players as to what makes one "educated".

 

[Simmo!]

Though I'm sure you piqued the interest of the "uneducated" players as to what makes one "educated".

I think that is merely a reference to a previous post

I think the bottom line here, if I read it correctly, is that a casino is a business and a business has to make a profit to survive. Fair enough.

Business decisions are taken every day as to which are the best places to advertise and City Club have decided that Casinomeister right now isn't working for them, but that is probably more to do with their bonus structure than Casinomeister itself. I don't think that's unreasonable although obviously the way it was initially "announced" was a tad insulting. The above post is much clearer.

What this once again indicates to me is that signup bonuses remain a major problem for the industry, but they are of the industry's making ONLY the industry can find a way out of that one. You don't claim to offer a free lunch then complain because people turn up to eat it. It's not like a signup bonus is an act of generosity after all - they have a very obvious purpose and that is no longer to "try the games" but to illicit larger and larger deposits, most notably with some Playtech and RTG casinos.

The so-called "VIP Scheme" is an under-rated and oft under-used tool that may offer a solution. Most VIP schemes are token gestures that offer little incentive. Coupled with business acumen and respect for players as individuals each with their own needs, this can probably be exploited to take away the reliance on signup bonuses and to avoid a lot of the issues we see on a daily basis. The only VIP scheme that works for me personally is Roxy's...all the others I have tried do little to encourage me to deposit and play more often and not one casino has ever approached me to find out what I'd like from the VIP scheme. Oh how this could be exploited!

 

[Lord_Have_Mercy]

GamingPromo, there is not need for you to try an apology now. You said what you meant the first couple of times. Only after others said that they will inform your boss of your actions; that you then decided to apologize. You have already offended this community.

I feel that since your casino(s) are no longer part of this community. And you was very cocky and rude to customers here. You should be banned from this forum. Others have been banned for less offensives. Its no different from, if a minority comes into a store. And they says we don't do business with people from that community.

YOU SHOULD BE BANNED HERE ALONE WITH YOUR CASINO ALTOGETHER!!!

 

[chuchu59]

Gaming Promo,

Maybe you should ask Macgyver or Johnsteed to give you a lesson on writing. The apology seems to have offended people more than what it was originally intended for.

 

[johnsteed]

***


Bless you "chuchu59".


Actually, there's that "Jetset League" of writing that I could certainly learn a thing or two from. It's as if he's the Attorney-General, and he has a team of the finest Ivy-League prosecutors in the world working around the clock for him, making sure that each post of his is absolutely sound. The man's writing is flawless, it's like a perfectly isometric cube.


I have this blinding vision of he and GrandMaster passing through Westminster Hall, debating whether or not William Blackstone's "Commentaries on the Law of England" was truly a greater piece of work of English jurisprudence over Lord Edward Coke's "Institutes of the Laws of England." This schema may be WAY off, but they don't seem to be.


There are also a number of other forum members who can crank-it-up a notch in a pinch (think: "Simmo!", "Cynthia777", "Spearmaster", "Casinomeister", "Vesuvio", "GreedyGirl", "Slotsjunkie", Et cetera). I would have to lump you within this group "chuchu59." I'm missing a bunch of people here (sorry), but these are the people who generally debate well, and consistently use big words which they have understood eons ago.


Steed

***

 

[liquidsoap]

Holy cow!
Talk about a casino that is full of themselves! Shesh

 

[chuchu59]

***


Bless you "chuchu59".


Actually, there's that "Jetset League" of writing that I could certainly learn a thing or two from. It's as if he's the Attorney-General, and he has a team of the finest Ivy-League prosecutors in the world working around the clock for him, making sure that each post of his is absolutely sound. The man's writing is flawless, it's like a perfectly isometric cube.


I have this blinding vision of he and GrandMaster passing through Westminster Hall, debating whether or not William Blackstone's "Commentaries on the Law of England" was truly a greater piece of work of English jurisprudence over Lord Edward Coke's "Institutes of the Laws of England." This schema may be WAY off, but they don't seem to be.


There are also a number of other forum members who can crank-it-up a notch in a pinch (think: "Simmo!", "Cynthia777", "Spearmaster", "Casinomeister", "Vesuvio", "GreedyGirl", "Slotsjunkie", Et cetera). I would have to lump you within this group "chuchu59." I'm missing a bunch of people here (sorry), but these are the people who generally debate well, and consistently use big words which they have understood eons ago.


Steed

***

I agree. Jetset's writing is practically flawless and the same would also apply to those in your list as well as Vinylweatherman. However, writing well does not necessarily translate into teaching well and that is where both you and Macgyver do excel. In this instance, sincerity is the key. Without it, an apology is worthless. Maybe this could be shown as an example to your students how not to write an apology.

 

[Peaceful1]

I really wish I would have read through this thread...

first, before my last deposit with them. Now I am having a problem with them regarding a payout, and believe me, I WILL be posting details if it is not resolved quickly. I will, (and almost hate to say it) be somewhat fair and go through the necessary channels first, and "chain of command" before putting this out there. But I may be doing a PAB because this has already taken a long time, IMO.

 

[Westland Bowl]

I ought to take this time to remind Mr. Casinomeister himself that City Club did pay me back and soooooo I tried to do a Wish List thing but some of the items were not deliverable to you. I did PM'd you at the time but I guess you were too busy for a measly $99? I'll try again on some other Wish List items and see which ones are deliverable unless you want me to do something else otherwise (Neteller it back to you?).

 

[Peaceful1]

OK, I'm putting it out there NOW.. Upon checking my email to see if I had gotten back a response from them concerning my withdrawal.. interestingly enough, they send out an email to me about their modified policies concerning U.S. players (keep in mind even though it is not enacted law yet, many casinos can still decide their individual policy on players from the U.S. Well, here is the email first on that if anyone is interested:

To our players,

In light of the recent passing of the Federal Unlawful Gambling Enforcement Act
by the United States Senate, and in expectation of its final approval, City Club
Casino
regrets to inform you that it will have to modify its policy accordingly.

U.S. residents can no longer open a new account at City Club Casino and any such
request will thus be declined. As for U.S. residents with existing accounts,
they can still deposit money into their accounts and wager until the new
legislation comes into effect. Indeed, until then, US-based players can still
deposit, cash out, wager – and even win! – as they have always done.

Once the new legislation takes full effect, U.S. residents will no longer be
allowed to make deposits, but they will still be able to play for real money
with their existing balance until October 31st..

After that date, we will be obligated to refuse all wagers placed by U.S.
residents.
City Club Casino sincerely apologizes for the inconvenience, and wishes to
stress that it deeply regrets this decision. However, it has no say in the
matter, and as a respectable and respected company, it will continue to abide by
the law.

Please note that U.S. residents do not need to close their accounts since they
will still be able to enjoy their favorite games in the Play-for-fun mode.

Sincerely,
Adam Sutherland
Casino Manager
City Club Casino

**********

OK..well that is one thing, but I am just getting more and more concerned with the timing.. they sent this out while I am in the middle of a slight dispute and frustration with this last withdrawal. I JUST WANNA GET THIS RESOLVED ASAP (worst case - OK, we change our mind.. you're not getting paid and your acct is closed.. who knows.. a little pessimistic, but could happen, especially in light of this recent thread with them.)

OK.. now onto my situation. Here is a copy of the email they sent me concerning my withdrawal request:

>From: "City Club Casino" <support@cityclubcasino.com>
>To: "Cynthia Brown" <xxxxxx@hotmail.com>
>Subject: Your Withrawal Request
>Date: Wed, 11 Oct 2006 06:22:47 +0400
>
>Dear Cynthia,
>
>Unfortunately we are unable to process your wire transfer withdrawal request at this time since there are discrepancies between the information you provided in your gaming account and that which you provided when you submitted the withdrawal request. Apparently, you requested a wire transfer to a bank located in a state different than the state registered in your gaming account. For this reason your withdrawal has been declined.
>
>When you submit a new withdrawal request be sure that the Swift code, account number, and bank location details are all correct. If necessary, you can double check this information with your bank.
>
>If you have any questions, a member of our City Club Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:
>
>Email: support@cityclubcasino.com
>
>USA & Canada only (toll free)
>Phone: 1-800-305-7818
>Fax: 1-(866)-285-8422
>
>International
>Phone: 1-268-481-2378
>Fax: 1-268-481-2355
>
>We congratulate you on your winnings and hope to see you around the gaming tables again soon!
>
>Customer Support
>City Club Casino
>
>

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>

Comment: What about banks whose corporate headquarters are based out of the accountholder's state in which they reside? Example, I have another bank account which I opened online, not at a branch, and their wire transfer details include their headquarters' address, which is in New York. Also, if my payroll (which is government) doesn't have a problem direct depositing to a bank that is out of state from where I live, why should this place? Forgive me, if this is normal, then, by all means I apologize.

But, the main thing that upsets me, is that they stated I would have to go through the whole reversal/pending time again (4 days) PLUS whatever time it takes for the processing. Come on now, it has already been OVER a week, I have had plenty of time to "change my mind" which I knew I would not on this one (they refused to "flush" the reversal time the first time).. and now I have to go through it again?? I called support, and the agent said it would be approximately 9-11 business days to receive the wire transfer ONCE and IF they decide to approve it (which IMO is probably gonna take another 3 days) or bank draft express would be 5-7 business days, in which I would be charged for (which is normally OK, but going through all this???)

I've done PAB on the Playtech platform, sent an email to the casino contact (who never responded on one of my initial questions to him last week), and sent response emails to support and the lobby manager.

Just strange how, along with their automated email (thanks for your email... we will be responding shortly..blah blah) that they also send out this email on their "modified policy" concerning U.S. Players.. are they grabbing for straws or what?? I just wanna get this over with, because of all the time they said this and that takes..and October 31st..which will come first.

I am posting this now in the interest of time to leave a "paper" (well, electronic) trail.. that is dated... in case I have any problems as to what happened first, etc.

 

[Westland Bowl]

I wonder if City Club would have been glad to RECEIVE a wire transfer from your bank even though it's from a different state than you reside in? If you funded your City Club account this way then I don't see why they couldn't wire money back to the same account. How about people who reside near state borders? Some Virginians I know have an account with a North Carolina bank. What then?

Due to the internet, you can gamble online in virtual casinos located anywhere in the world. Isn't it ironic that, using the same technology, those casinos won't recognize that you can do the same for banks?

 

[Peaceful1]

OK.. they responded.. and I am relieved that apparently they are skipping the 4 day waiting/reversal time and not charging me the courier fee (I just asked for a bank draft express so I don't have to go through any more headaches or circles with them about my bank account.. just send me the money).

BUT.. they stated that they "credited" back a small portion to my Visa card. However, in the same email they state that they can no longer issue credits back to Mastercard or Visa.. which I knew and always see in most online casino's terms.. so.. what the????

 

[Peaceful1]

It's a shame that City Club has these derogatory issues with them.. one thing I can say is that they do reply very promptly

 

[Nobunaga]

This casino.

This type of behavior wouldn't be tolerated at a physical casino in my country.This would fall under a scam, which would be illegal.Canadians should be warned in doing business with this online casino.

Casinomeister, it's the concept that if this casino could take $99 dollars from 1 million people and kept it for themselves, they would be rich and the players would get the shaft.

These types of shenanigans would be crimes in Canada, and could qualify as white collar crimes.

Let this casino be aware that our Canadian government will be monitoring online casinos in the near future on how they treat us in business.

I could just see me playing craps, making a wager on the 6 and 8, after my $100 buy in, and then be told that I had to wager $3000 more dollars for any type of bonus offer or comp and that the casino could keep my $100.

These types of business dealings will catch up to this casino and any online casinos that treat their customers like this.

Nobunaga

 

[kmay87]

This thread is almost three years old