Ok chuchu59,
thanks for "Welcome to the forum"
They don't give me reasons for not refunding you the 100% cashback.
This is their answer email:
"Thank you for choosing City Club Casino.
We are in receipt of your recent e-mail in which you have made inquiries regarding your request for a refund of your initial deposit . .
Please be advised that we have received feedback from our Security department in this regard.
Please be informed that we have you with the terms and conditions of the Money Back Guaranteed Promotion below:
Money Back Guaranteed Promotion:
Deposit up to $50 in your first deposit, and we will guarantee that you will not lose your money. You will get 100% Real Money Cash Back up to $50 just for trying out the casino.
How it works:
Download and install the casino software.
Open a real money account by registering your accurate details.
At the end of the registration process, before you log in to the casino, you'll be requested to enter the promotion coupon code. Log in after entering the code.
Deposit up to a maximum of $50 to be eligible for the cash back.
Play in the casino, and when your balance reaches $0 send an email to
cashback@cityclubcasino.com. Include your casino username in the email to expedite your refund.
The money will be refunded into your casino account, which can then be withdrawn or used in the casino.
If you choose to leave the money in the account after the refund, you can still participate in part of our Welcome Bonus Program and receive 100% matching Bonuses.
This offer is available only to new players via the coupon, and only one account per domestic address.
Terms & Conditions
Due to ongoing bonus abuse, players from Japan are excluded from this promotion.
Players from Canada, Denmark, Turkey and Australia are excluded from this promotion, but can participate in the first deposit bonus promotion.
This promotion is open to all City Club Casino real money players that enter their coupon for this promotion while registering.
Any First Deposit over $50 is not eligible to receive the cash back, but is still able to receive Welcome Bonuses.
More info on our Welcome Bonus can be found at the following link. blank"
Deposit up to $50 and City Club Casino will give you a 100% Real Money Cash Back up to $50, if you don't win. The cash back money is real money without any wager requirements so you can withdrawal immediately if you wish to do so or play any game of your choice.
To receive your money when your balance hits $0 send an email to
cashback@cityclubcasino.com. Make sure to put your username in the email in order to faster process your refund.
It is vital to enter correct personal details as well as the promotion coupon code at the point of registration process.
Only players who have no prior real money account and have not made any deposits yet are eligible for this promotion.
This offer is available to only one personal single account pertaining to one domestic household address.
To participate in the promotion the player must deposit with one of the following deposit methods:
Click2Pay, MoneyBookers, Neteller, NETDirect3, EcoCard, Wire transfer, BD, BD Express, 900 Pay e-wallet, IDS, MyCitadel, ePassporte.
The cash back money will be issued within 72 hours after the Only players with a balance of $0 and without withdrawals or pending withdrawal requests are eligible for the additional consecutive welcome bonuses.
Please note that the 100% Real Money Cash Back up to $50 is given instead of the first welcome bonus, therefore players who qualify for the additional welcome bonuses can only receive another of 6 (six) welcome bonuses after they received the cash back money. The player will start from the 2nd tier of the welcome bonus program, bypassing the first welcome bonus as part of participating in this program. For more information please see City Club Casino reserves the right to exclude any players from this promotion.
City Club Casino will not be obligated to explain such refusal, or be liable for its decision.
Suspicious cashins will be audited before being processed.
Management reserves the right to alter the terms and conditions of this offer at any point.
Management's decision is final.
Those conditions are in additional to the regular terms and conditions that you can find ('http://wwwcityclubcasino.com/news/additional-terms.php').
We trust that this has clarified the situation for you in this regard and hope that you will enjoy the rest of your afternoon."
When I wrote that I respected all conditions and that I didn't understand the sense of their email, they didn't reply me.
This casino is out !!!
Regards
