Cirrus - more problems

[Bet it Up]

I thought Cirrus had been trying to clean up their act since I haven't seen anything bad for a while. I guess my question is, how long do you wait before taking something to Montana disputes?

Here is my story. I played in November, and I got quite lucky. At the time they told me you could cash out $2,000 per week. Well, it really is more like $2,000 per month. I requested my cashout on Nov 18th. I got the first 2000 on 12/4, then 12/15, then 1/4. I still have 4 cashouts pending. Now I am asking them when I can expect another payment. They stopped responding to my emails, and yesterday I went on the online chat and they said they couldn't tell me when I would get the next payment. Today they wouldn't respond to the online chat.

Any thoughts are appreciated.

 

[The Dude]

Fill out a PAB and I'll forward this to their manager. You aren't the only person that has had these problems. thesmiler was dealing with the same issue a month or two ago.

I pointed out earlier that I believe this casino is having cash flow problems, but they deny this.

 

[Simmo!]

I pointed out earlier that I believe this casino is having cash flow problems, but they deny this.

I would have thought that the mere fact they limit cashouts to $2,000 a week would suggest that they have limited funds? This is quite unusual isn't it CM?

 

[The Dude]

I would have thought that the mere fact they limit cashouts to $2,000 a week would suggest that they have limited funds? This is quite unusual isn't it CM?

It's not as unusal as you think. There are quite a number of Playtech and RTG casinos that limit the max amount paid for winnings. Ya gotta read the T&Cs.

When they don't follow through with the payments, or start giving excuses why the check hasn't been sent, or stop answering emails, that's an indicator that there are problems - perhaps financial ones.

As for this particular situation, I'm merely speculating.

 

[555YY]

it's either lack of funding or lack of competant customer service when i dealt with them

 

[mwills]

Cirrus

I've always had fun dealing with Cirrus & Cool Cat (same owner, right?)
But recently have been having a hard time getting my call returned and my withdrawal of Jan 6 has not come through at all. I don't get it.

 

[mirth]

just wanted to say i had an interesting experience with cirrus casino.
joined and played blackjack there with a bonus, and noticed only after winning $2,000, that the t&c said that one can only win a maximum of $1,000 from the bonus, and the bonus itself cannot be cashed out. well, i was disappointed that i wasn't actually going to get $2,000, but that was my fault for not reading the fine print. anyway, i put in my withdrawal request and got a long run around with lots of different answers from their customer support about when i would get the money and how i had to make the withdrawal to get the $1,000. (some said, submit a request for $1,000, some said it had to be for $1,000 plus the bonus amount, which would then be subtracted, some said it made no difference.) i wound up submitting two separate $1,000 withdrawal requests (different dates), as i figured i should get the full $1,000 either way, that way.

it took about two weeks before anything happened from their side, but they did then pay my $1,000. was glad to get the money, but figured after all the hassle i would not play there again. a week later (second withdrawal request was dated a week after the first), they wound up paying the other $1,000, which according to their own rules, should not have happened. however, in my initial dealings with their customer support, they seemed so confused that i am not surprised that something went wrong. just very surprised that it went wrong in my favour.

mirth

 

[Bet it Up]

Resolved

I just wanted to let everyone know that Cirrus did eventually pay me all they owed. Each payment takes abut 2 or 3 weeks, and the last payment I didn't even have to nag them for.

 

[winbig]

I would say cash flow problems

Especially after taking their ND bonus (losing it, imagine that), and then to have them call me THREE straight days afterwards (machine caught the messages, I was at work). I assume they were trying to get me to deposit money. This is VERY shady in my book for an online casino, and have never had it happen before out of the very many casinos I've played at online.

But either way, why would they waste a phone call instead of a simple email to try and get people to deposit?????

 

[Macgyver]

But either way, why would they waste a phone call instead of a simple email to try and get people to deposit?????

Because your email spam filters were blocking everything they sent.

Sorry, I just couldn't resist that age-old excuse.

 

[winbig]

Because your email spam filters were blocking everything they sent.

Sorry, I just couldn't resist that age-old excuse.

rofl so true, so true.

Too bad they don't know that I will never do business with those that are pushy. Online or off.

 

[dominique]

I found this in a post at CAP:

Palace of Chance Special Announcement

Palace of Chance is pleased to announce that we have joined forces with one of the most respected and dynamic casinos on the Internet today. Our partnership with Cool Cat Casino heralds an exciting new stage in our casino, one that will bring amazing ongoing benefits to you!

I know nothing further about it - neither does the poster.

 

[lkatticus]

Palace

I found this in a post at CAP:



I know nothing further about it - neither does the poster.

In another thread in complaints someone posted about e-mails from POC casino coming back with a marketing group in the headers, I got the same e-mails because I had a problem with them that was resolved. When I went to the website of the marketing group it had mentioned that they were representatives or servicing Cirrus Casino as well, so no shock there.


Lkatticus