Cirrus casino - troubles (long story)

[Vesuvio]

It seems a salient point is that "Christine" gave him "permission" to play despite being underage. Try applying this logic to a brick-and-mortar casino. If you enter the Venetian, ask a supervisor if it would be okay to play the slots even though you're 20, and are given the "ok" and proceed to win the jackpot....I seriously doubt that the casino would allow you to keep the money. Most likely result would be: (1) a refund of the funds wagered and (2) the prompt firing of said supervisor. In the Cirrus case, (1) but not (2) was effected. Seems rather equitable to me.

Surely only equitable if Christine gets fired?

The comparison to a b&m casino doesn't work. You won't receive the jackpot money at the Venetian because both the player and the casino would be breaking the law. In this case the player's entitled to play aged 20 in his own country & it's not as if Costa Rica even has such a thing as a genuine gambling license, nevermind some sort of legally enforcable stipulation about under-age gambling. If the casino waived their arbitrary age requirement there's no legal obstacle to paying the player (in fact there's a moral obligation ).

I agree Jurgent's approach has been much more entertaining than effective, but at least it has the virtue of reminding the average player why they should avoid joints like Cirrus

 

[KasinoKing]

J-urgent, if only you were J-patient you might have got your money!

I realise this is only a snippet of all your chats, but Christine does say here if you waited quietly you would probably get paid.
I understand your frustration, believe me (I've waited 6 weeks for an RTG to pay out before), but agree with the others that you have shot yourself in the foot by creating such a fuss, being rude, and making ridiculous 'threats'.

You should consider yourself VERY lucky to have got your deposit back.
I think you now need to chill. Do not contact Cirrus again yourself, but leave it to Montana and Bryan (if willing) to bring this matter to a conclusion.

You are obviously a clever player having made a good profit off your deposit, so move on to other casinos and win you money back there. But for goodness sake make sure you don't break ANY T&C's!

Good luck!

 

[aefeaefe]

This is me Daniel Nilsson, this is to confirm that we are two different people.
I havent heard anything from Cirrus, all I know is through Jurgent... they still havent contacted me.... Ill be back after contact with Cirrus.

 

[Jurgent]

Christine is nothing but a lier. I have been telling the truth all the time.
I dont think it would have matter if I had qiuetly been waiting, because they would have come up with any reason just because both of us won a significant amount of money.
They are criminals. No honest casino would tell lies like they have done. Doesnt all these accuses seems a bit "too much"?

Accuse nr. 1: I refered a friend who lives in my town and has a similiar name to mine. That was probably reason enough to steal our money. And this is important to remember: they claimed we used the same SERVER (sydskane.nu), they never mentioned anything about IPs.
They even said all this wasn't any problem anymore on the live chat! Just wish I had screenshots.

Accuse nr 2: someone named the same as my friend, but who was 18 years old had an account with Cirrus. Have they tried to contact this guy? this is also another stupid lie.

Accuse nr 3: Suddenly, they claim me and Daniel have the same IP-adress. First it was server and now it seems to be IP. We do NOT have the same IP. Would we even been able to sign up thru the same IP? I dont think so.

Accuse nr 4: they claim I have submitted false birthdate and have sended them false driving license. Come on! This is only because they probably aren't allowed to let underage people play and they're afraid that RTG finds out about this. I have a copy of that email with security documents that I sended them. I can easily prove that my driving license is real and has my real birthdate on. I would love to see that false driving license that they claim I have sended.

Why haven't they mentioned anything about this before? Why did they, for instant, approve the "false" driving license? doesn't make sense.
All of these accuses have come gradually with my postings etc. That says a lot.

 

[dickens1298]

Surely only equitable if Christine gets fired?

The comparison to a b&m casino doesn't work. You won't receive the jackpot money at the Venetian because both the player and the casino would be breaking the law. In this case the player's entitled to play aged 20 in his own country & it's not as if Costa Rica even has such a thing as a genuine gambling license, nevermind some sort of legally enforcable stipulation about under-age gambling. If the casino waived their arbitrary age requirement there's no legal obstacle to paying the player (in fact there's a moral obligation ).

I agree Jurgent's approach has been much more entertaining than effective, but at least it has the virtue of reminding the average player why they should avoid joints like Cirrus

The moral obligation aspect is a dicey one. If a player knowingly "bends" the rules to play, where does the moral obligation end and begin? We - as players - expect the casinos to operate in an ethical fashion, yet ironically seem to have lowered expectations for ourselves.

Candidly, this case has a lot going against the player:

(1) The player knowingly broke the casino's stated age limit rule. Although the player claims the casino allowed it, he has offered nothing to support the claim.

(2) The player plays at a casino that has had its share of issues in the recent past. The player is obviously aware of Casinomeister, yet somehow chose to ignore the long litany of complaints against Cirrus that has been posted here.

(3) The casino has offered to return the deposit - no harm, no foul. In short, all participants of this issue - the players, the casino - would be returned to their initial positions previous to the issue, with no net gain nor detriment. It would be as if the casino did not allow his play to begin with.

It is interesting to note that the player likely chose a casino which offered a high bonus structure and failed to research it properly - in short, he was driven by greed unfettered by caution. He has learned a valuable lesson, at zero cost to himself. Not a bad exchange.

 

[dickens1298]

Christine is nothing but a lier. I have been telling the truth all the time.
I dont think it would have matter if I had qiuetly been waiting, because they would have come up with any reason just because both of us won a significant amount of money.
They are criminals. No honest casino would tell lies like they have done. Doesnt all these accuses seems a bit "too much"?

Accuse nr. 1: I refered a friend who lives in my town and has a similiar name to mine. That was probably reason enough to steal our money. And this is important to remember: they claimed we used the same SERVER (sydskane.nu), they never mentioned anything about IPs.
They even said all this wasn't any problem anymore on the live chat! Just wish I had screenshots.

Accuse nr 2: someone named the same as my friend, but who was 18 years old had an account with Cirrus. Have they tried to contact this guy? this is also another stupid lie.

Accuse nr 3: Suddenly, they claim me and Daniel have the same IP-adress. First it was server and now it seems to be IP. We do NOT have the same IP. Would we even been able to sign up thru the same IP? I dont think so.

Accuse nr 4: they claim I have submitted false birthdate and have sended them false driving license. Come on! This is only because they probably aren't allowed to let underage people play and they're afraid that RTG finds out about this. I have a copy of that email with security documents that I sended them. I can easily prove that my driving license is real and has my real birthdate on. I would love to see that false driving license that they claim I have sended.

Why haven't they mentioned anything about this before? Why did they, for instant, approve the "false" driving license? doesn't make sense.
All of these accuses have come gradually with my postings etc. That says a lot.

Why not just take your initial deposit and leave, and chalk this entire experience to a lesson learned? Most here agree that this casino has a poor reputation - I would never deposit at Cirrus - and now you know that attempting to slip past age-limit rules and playing at a less-than-reputable casino aren't exactly the best and brightest of inspirations.

You seem intent on informing everyone how unprofessional and deceitful the casino is. The problem is - WE ALREADY KNOW.

 

[Jurgent]

Dickens1298:
I think you're right. I have now (at this moment) considered to settle with my deposit back ($4k), but they haven't send my deposit yet.
I consider my chances of getting any money at all pretty slim and I have taken the lesson to never deal with these kinds of casinos again.

I know we haven't done anything against the T&C but that doesnt really matter when they can come up with just about anything.

My friend doesnt know if he'll get his deposit back, since they haven't even contacted him or anything. He deposited $2k and should at least have these back. I hope he will get those.

 

[frafi]

Jurgent,

inform youself before giving away your money and play only with the recommended ones here and on the other lists.

Consider this: how long will these crooks doing business if nobody gives them money anymore?

 

[caruso]

(3) The casino has offered to return the deposit - no harm, no foul. In short, all participants of this issue - the players, the casino - would be returned to their initial positions previous to the issue, with no net gain nor detriment. It would be as if the casino did not allow his play to begin with.

That taken by itself is incorrect. The casino has gained, because the player's won funds are now voided. It's the same as charging back but from the other side: if the player wins, he takes the money; if he loses, he charges back his deposit. In the same way that that's a win/win for the player, this is a win/win for the casino, it is NOT a case of no gain or loss on either side. You can be sure they wouldn't have voided his play and returned his deposit if he'd lost.

That aside, the underage aspect is plain ridiculous. Why the player would wittingly break this rule, with no written authorization from the casino, is beyond belief. You might as well jump in a shark pool in your bathing trunks, then complain when you get bitten.

Jurgent, inform youself before giving away your money and play only with the recommended ones here and on the other lists.

Small caveat: apart from either Kiwi or Sands Of The Caribbean.

 

[slotchik]

I still dont get why he'd REFER his friend when he never got paid before. Would you REFER a restaurant you never ate at???

 

[funeralparty]

I still dont get why he'd REFER his friend when he never got paid before. Would you REFER a restaurant you never ate at???

I suppose I would if they were going to give me a free $25 gift certificate

One has to wonder why Christine hasn't jumped in here to comment on any of these allegations? Could be that her casino is guilty of breaking its own T&C's......Like many gamblers, looks as if she was bitten by the greed bug.

 

[Casinomeister]

One has to wonder why Christine hasn't jumped in here to comment on any of these allegations?

Probably because there are better things to do with one's time. I've just spent the last hour reading over the chat sessions between Jurgent and the casino staff, and man I wish I had that hour back.

I asked Jurgent to produce the documents that show that he was allowed to play as an underaged player. Nothing. So I am safe in assuming that Jurgent played knowingly that he was breaking the terms and conditions.

He was aware of Casinomeister, seems savvy enough to try and cover his ass when needed to, threatens a casino to post on the boards when he doesn't get his way, but he doesn't keep any documentation stating that he had permission from the casino management to play as an underaged player. So in short, I don't buy this: "but my guess is the fact that I'm only 20 and it says "no under 21" on their site. Before I signed up, Christine gave me permission to play, otherwise I would not have played."

The "friend" that had signed up (twice) was merely suspicious and the fraud department was reviewing these accounts. Jurgent was told to be patient while they checked into this. That's it. They never said they were refusing to pay the guy - just to be patient. Jurgent becomes insulting and threatens the casino.

My advice to Jurgent - yeah, I know you didn't ask for advice, but you're going to get some anyway since you're using my board: you've got some growing up to do, do it. Go join the Peace Corp and volunteer to work in a school house in Niger or something - see how those people live. You need a serious dose of reality shoved in your face. (the player chided the customer support for living in Costa Rica which has a low standard of living compared to Sweden - sheesh!). Kids like you shouldn't be throwing your money around online anyway.

Also, don't make threats unless you intend on following through with them. To claim that you're going to fly to CR is laughable, and comes across being a childish taunt. If you were smart, you would have kept your mouth shut and let things take their course.

Don't name call and use insulting language - even if you think you are 110% right. Try doing this at a restaurant and see who doesn't end up spitting in your food, do this at the auto-shop and see long your timing belt lasts, do this at an online casino and see what happens to your payout.

Chalk this up as a lesson learned. Don't like the outcome? Go complain to Montana Disputes.

 

[Jurgent]

.... and that's when I lost all my trust to this site and to you Bryan. If you are gonna run a casino watchdog, at least do it fair.

Of course you have read all the shit that SHE has sent you, and of course she has shown you all the lies that she has put up.

I'm only gonna say this once more; my friend HAS NOT the same IP as I have! although they look similiar (just checked yesterday and the 6 first digits are the same).
Do you have any kind of proof that we have THE SAME IP? we wouldn't have been able to sign up for gods sake.

It's soooo easy to prove that we are two real people. Any normal casino would try this first, instead of closing the account without giving the chance for the player to prove his innoncent.



My friend has signed up TWICE? you believe that shit, don't you? they have also claimed he had submitted false phone nr, wich also is one of their unbelievable lies.
So, why haven't they contacted him? not via email or anything.

Yes, I was rude to them but they deserved it because they were rude to me as well.

You know nothing about weither my "threats" of going down to Costa Rica were for real or not. Nothing.

You have the choise: either you open your eyes and rouge these bastards (can't believe that hasn't been done before with thought of all the horror stories) or continuing to stay on their side forever.

I'm tired of this shit and I'm also out of this board. Thank you.

 

[KasinoKing]

....1. Do you have any kind of proof that we have THE SAME IP? we wouldn't have been able to sign up for gods sake.

2. I'm tired of this shit and I'm also out of this board. Thank you.

1. Not true. There's nothing to stop you opening 2 or more accounts from the same IP. I'm 99% sure the casinos do not check this when you open an account. Or if they do, they choose to ignore it as long as you lose your money. The ONLY time they will bring this issue up is if you win.

2. Goodbye!

 

[Casinomeister]

The issue that I have is NOT the similar IPs etc., but the fact that you played KNOWINGLY under false pretenses. You knew you were in the wrong by playing there (under 21). That is the issue that I have. And then you try to feed us a bunch of BS stating you were given permission. Show us the emails - chat sessions, eh? Don't treat the forum members like they are idiots.

The other issue that I have is that you are a rude little boy with no manners. Go take your ball and play elsewhere. Don't waste my time.

 

[halix]

You have the choise: either you open your eyes and rouge these bastards (can't believe that hasn't been done before with thought of all the horror stories) or continuing to stay on their side forever.

Cirrus IS already listed in the Rogue / Not recommended section here at CM:

https://www.casinomeister.com/rogue-casinos/

 

[Casinomeister]

Cirrus IS already listed in the Rogue / Not recommended section here at CM:

https://www.casinomeister.com/rogue-casinos/

That's the problem. The kid is so caught up in himself, he doesn't take five minutes out to open his eyes and read.

 

[Casinomeister]

And to be fair to Cirrus, they have upped their payouts from 2k per week per player to 3k per week starting today. This was something I was critical about.

 

[Jurgent]

Since I started this thread I might as well finish it before I'm out of here.

Bryan, the problem is that you don't really look at both sides of this story. You haven't questionized their accuses, at least not enough.

"under false pretenses"? In what way? false identity? sure, if you believe that as well - fine.
They have probably allowed thousands of other players under 21. I know a few who have been allowed to play even though they weren't 21. They don't give a damn about their "no under 21" rule. I can easily prove that they allow players under 21, but since I have decided to settle with me and my friends deposits back, it no use anymore.

"Don't treat the forum members like they are idiots".
Now, who's being rude? calm down. I'm not mad at you and I never have been.

"Cirrus IS already listed in the Rogue / Not recommended section here at CM"

"not recommended" is not exactly the same as Rouge. It's something different.


"And to be fair to Cirrus, they have upped their payouts from 2k per week per player to 3k per week starting today. This was something I was critical about."

Doesn't matter as long as they are screwing players. I doubt they'll pay me 3k/week.
I also read an old thread about a guy who had been told to "keep his account active", to recive his cashouts. So discusting to not even comment.

 

[scrollock]

They have probably allowed thousands of other players under 21. I know a few who have been allowed to play even though they weren't 21. They don't give a damn about their "no under 21" rule. I can easily prove that they allow players under 21, but since I have decided to settle with me and my friends deposits back, it no use anymore.

sounds like a group of students, seen the generous bonuses, got greedy, and ended up picking on the wrong casino.

simple fact is you guys were taken in hook,line & sinker

"Cirrus IS already listed in the Rogue / Not recommended section here at CM"

"not recommended" is not exactly the same as Rouge. It's something different.

theres a guy in the general discussion forum at moment, who seems really desperate to know if this group ever pays out. hes swedish aswell, might be one of your student friends? anyway with all the problems with your case, i.e. age,danish suspicion, IP addresses, recommending your friends etc i would think even the casinos listed on CM's recommened list would be doing an investigation of your account and the others linked with it. so how the hell you thought you would get away with being paid at a "not recommeded one" is beyond me.

if you want to know the differnce between rogue & not recommended, i put it as

rogue- you will never see your money again
not recommened- you try to screw them ,they will screw you.

but believe it or not, i'm on your side & hope you get paid, as its well known what this group does, and your is a classic case of someone they have pulled in.but your downfall has been your own greed, which was responsible for you playing at this group in the first place as you knew all about the warnings. likewise your greed was responsible for you using "refer a friend" as you thought you get could some extra cash, but instead you gave the casino a quick & easy way to link your account with your friends, why do you think casinos do refer a friend? so if your going to bonus hunt in packs, dont use refer a friend.

 

[Casinomeister]

Bryan, the problem is that you don't really look at both sides of this story. You haven't questionized their accuses, at least not enough...

Nope, my problem is that I waste way too much of my time with bullshit and put up with people who piss me off. That's my problem.

 

[Pinababy69]

I really don't know who to believe in all this. I find the casino's chat sessions totally unprofessional...but on the other hand I find Jurgent's attitude also like that of a small child (I have a four-year old). One thing I have learned in three plus years of gambling and running a gambling site is that threats and tantrums get you absolutely nowhere. And yes, the issue of playing underage while the casino's website clearly states "no under 21" seems nuts to me. With so many casinos to play at, why choose one that is not recommended (at CM), and that has an age restriction that effectively disqualifies you if you do win?

And please (not just Jurgent), it's ROGUE, rouge is a colour. I'm gonna scream if one more person types rouge.

 

[philipfromparis]

So, Jurgent, you're not going to go to Costa Rica to kick the a$$ of these not recommended people Just to be serious one time, playing in a place where you know you should be at least 21, making such a deposit having read advises and issues of players...that is completly abracadabrant !! I understand Bryan when he says he do not have enough time to waste for such complaints. If I was him, i would'nt have granted all this time to your story, not because you do not deserve it, but because you obviously broke the rules of the casino, no matter if it is cirrus, CtC etc...and you knew it !

I hope for you nevertheless that you'll see your deposit back soon

Philipfromparis

 

[philipfromparis]

And please (not just Jurgent), it's ROGUE, rouge is a colour. I'm gonna scream if one more person types rouge.

Yes, that is true. "Rouge" is the word for the "red" color in french. But i thought this was made on purpose. However, if the "red" or "rouge" color were used to name a not recommended online casino, 32RED casino should change the name of their loyalty and vip programm "club rouge"

Philipfromparis

 

[GemG7]

I just read this entire thread. Does anyone know if there is any way I can get back the 40 minutes of my life I just wasted.