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Cirrus casino are slow payers!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by carramrod, Jul 4, 2006.

    Jul 4, 2006
  1. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    Hi,
    From what I can tell, Cirrus casino takes a long time to pay out winnings to players. They agreed to only pay my win in 2k increments, in weekly payments. On top of this, it has been well over a week since my cashout, and I haven't recieved any payments yet.

    Is there any way to get through to them? Has anyone gotten them to speed up their payments? :what:

    My complaint is not with the casino itself, as Cirrus is a good casino (IMHO), and the customer service is very friendly. My only problem thus far has been with my cashout delay.

    Thanks!
     
  2. Jul 4, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This casino should be up for an award on delayed payments. This has been a habitual problem for the past couple of years. Have you PMd their rep?
     
  4. Jul 4, 2006
  5. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    Nope. Would you kindly direct me on how to do so?

    And yeah, it seems like a real shame that they have a problem with delayed payments. They are a really great casino otherwise.

    Thanks!
     
  6. Jul 4, 2006
  7. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Up toward the top of this page where you are right now you sill see a link for Casino Contacts. Thusly...
    http://www.casinomeister.com/forums/showgroups.php

    When you click on this you are taken to a list of reps in alphabetical order, scroll down a bit and you will see "CJCirrus" on the left and buttons for PM and Email on the right.

    Good luck.
     
    2 people like this.
  8. Jul 4, 2006
  9. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    That was a very clear concise answer mousey!

    Surely deserving a thanks..............

    WAYLANDER
     
  10. Jul 5, 2006
  11. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    Thanks, great walkthrough!

    Would anyone care to share their experience with Cirrus' payouts?

    I'll keep this updated with any developments.
     
  12. Jul 5, 2006
  13. Aindreas_Daoc

    Aindreas_Daoc Dormant account

    Location:
    USA
    My advise would be to keep tab on them. Contact the manager every few days until payment has been made. Be polite but presistent. They will try to get you to reverse your withdrawal with bonus offers, etc. Be strong. :eek:

    My one and only cash out from Cirrus took well over 1 month to be paid out after numerous chat sessions and one phone call, even after having sent all the required documents the day of the cash out.

    Needless to say, I do not play there anymore.
     
  14. Jul 11, 2006
  15. Garage3

    Garage3 Dormant account

    Occupation:
    consultant
    Location:
    east coast
    Update on my Cirrus night mare - They have at least put the money back in my account: $25,000. It had been missing for many weeks. After ignoring my emails and PM's for many weeks, I got a PM from Christine saying, "Very sorry for any delays, I'll look into it." Ok, here I am Christine, make me a happy man.

    This is money I've been trying to collect since I won it OVER A YEAR AGO.
     
  16. Aug 12, 2006
  17. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    The biggest frustration (besides this whole payment delay in GENERAL), is the fact that Cirrus isn't keeping their promises. Already a couple times I have been told, "promised", or "guarenteed" a payment - tomorrow, this saturday, early next week, ect... only to see them not follow through.

    I am also finding it increasingly difficult to reach the casino manager, who is the only employee with any information. While our conversations have remained friendly (for the most part), there has been little accomplished on their end. Cirrus not only reneged on an unofficial agreement (made prior to my win) for personal higher withdrawl limits, but has thus far failed to even abide with their written terms (2k per week, or 8k per month).

    CirrusCasino - if you are reading this, please get your payment act together.
     
  18. Aug 16, 2006
  19. DocX79

    DocX79 Dormant account

    Occupation:
    Consultant
    Location:
    Quebec
    Have you received your payment yet?
     
  20. Aug 16, 2006
  21. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    They are paying me in installments, and thus far I have only recieved a small portion of my entire win.
     
  22. Sep 3, 2006
  23. Holly

    Holly Dormant account

    Occupation:
    student
    Location:
    Washington
    Carramrod- any new payments?
     
  24. Sep 3, 2006
  25. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    One. About a week ago.

    So far it's been about once-a-month, as opposed to once-a-week as advertised in their T&C's. However, the Cirrus accounting did contact me to appologize for the delayed payments, and that there should not be any more delays.

    If they keep their word, and bring things up to speed, I'll happily let you know.
     
  26. Sep 3, 2006
  27. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    I would actually be surprised if they paid on installments more than once per month! They create their own problems by slow payouts, which in turn creates skepticism among possible depositors and resulting cash flow issues. There are a few RTGs that pay pronto without drama -- just look at the accredited casinos list (at the top of the page) and look for RTGs. BTW, you won't find Cirrus on that list.:D

    Wish you much luck and happy gaming!
     
  28. Oct 10, 2006
  29. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    I hate that it has come to this, but I would strongly urge everyone to stay away from Cirrus at all costs these days. It's been almost 4 months now, and they've only paid me an amount equal to just over half my deposit. Again, 4 months following my win and I haven't even started recieving any winnings yet. So not only are they still withholding winnings, but a portion of my original deposit as well.

    I had not intended on posting anything negative about Cirrus so long as they stuck with their prevoius promise for 1k-per-week EVERY WEEK, but 1 payment in and they've already failed to keep their end. They are now restricting my payments to $500 a week, along with the fact that they still fail to comprehend that the definition of a week is 7 days. By their posted T&C's I am supposed to be guarenteed 8k per month (or 2k per week) in payments.

    Also, for those of you who knew the former casino manager, Christine, she is no longer at Cirrus (so they claim). She has been replaced with a new manager, "Allison Porter." Unfortunately, Allison is just as bad, if not worse at keeping her word. No matter what previous agreement you make with these guys, they have no problem breaking their agreements again and again.

    Be very wary of Cirrus....
     
  30. Oct 14, 2006
  31. Gamble Online

    Gamble Online Dormant account

    Occupation:
    Business Owner
    Location:
    Pennsylvania
    U aint gonna get

    shit from these scumbags! Gambling bill is signed-they won't pay shit!
     
  32. Oct 15, 2006
  33. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    Who are you..?
     
  34. Oct 18, 2006
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    14 day suspension for potty mouth language.


    I spoke with the operators in person last week, and this is a high priority to have resolved.
     
  36. Oct 19, 2006
  37. freakin

    freakin Dormant account

    Occupation:
    NOC Technician
    Location:
    Seattle
    I haven't checked my account lately, but my friend who I referred to Cirrus (surprised he still talks to me after that) had his account deactivated because he was a 'bonus beater' and they claimed he had a $0 account balance...

    he filed montana, should he PAB as well?
     
  38. Oct 20, 2006
  39. thunderbolt1

    thunderbolt1 Dormant account

    Occupation:
    property developer
    Location:
    AUSTRALIA
    stayaway from online

    hi guys ...like to just say i feel sorry for u carramrod it is bad when people owe u money , but when it comes to paying u out for playing or not , they sure like 2 take there time , its not the fact that its been 2months for them to repay , but the lost of time and god knows . what u would of neeeded the money for or used it for , if u really look at it , it would of been 1 long train reaction.. u didnt get repayed then u couldnt do that , which ,made you not go to there , and as a result of that you stayed home and argued with the wife and , now shes filing for devorce, and taking the kids...point is cause it hasnt happend to us and god forbid what i said wouldnt happen to u carramrod ,, but little things that people dont see or realise by not paying on time ...its ok when your betting or depositing into machines and that...but its why i , i dont play or bet on line ...but thaats my opion only not bagging any1 but i dont trust online casino's , rather play in the casino than play online ..im new ..but when i read the post i had to reply to and say i know how u feel and try to tell you ..the only way you going to do some thing is not to bet no more on line ...specially as well with all these poker bots that players and organisers uses to fill in the tables not all but i dont want to get into all that...bye ..
     

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