Casino Complaint Cherry red, Slots Oasis, Rushmoore

brongrun

Dormant account
Joined
Jan 3, 2010
Location
-
Hi! I am new to this so i hope that i do it right. I am not english speaking either so bare with my bad english. I Have played on the internet for 6-7 years now and had my share of untrustworty places but since i heard of Casinomesister a couple of years ago i have tried to only play at the Casinos that are recommended here because i thought that i would be safer with my choices of casinos.But i am very disappointed with some of them like Slot Oasis, Rushmoore and Cherry Red.I have played att Slots oasis for 6 monts and Cherry Red and Rushmoore for about three monts and last weekend I could not redeem any coupon at this casinos so i dropped them an e-mail regarding what was wrong. This was the answer i got:

"According to our records, you have used an excessive amount of bonuses for Cherry Red and our affiliate casinos; Rushmore and Slots Oasis. You are no longer eligible to redeem any bonuses as per the casino's discretion. Please note your account is still active, you are simply restricted from any additional promotional offers.

Kind Regards,
Michelle Ballentina
Accounts Manager"

????Isnt that why they send me emails all the time so that i will play att the Casinos that they have?????And then when i do as they told me to do i get kicked out???? I understand all the terms and conditions that they have and nowhere it says that i could abuse any bonuses if i use them as they told me to do. I dont like that form of "doublestandard" and dont think that a serious casino should do that.

I have a question to all of you other players out there, is this something that has happened to you to?

I dont think that they have something to do at the Accredited list and should be moved to the Rouge section. If Casinomeister thinks that they have the right to do so and support this behavior i will not longer trust anything on this site.
 

tat00

Registered
Joined
Jan 14, 2009
Location
san diego cA
well i once was told by another casino i no longer can use bonuses because i have won too much - i cashed out 8k after just joining a casino i used maybe 4 coupon codes -then a manager emailed me saying i no longer can use any more codes until further notices. so i guess they can do that - but you are right it is not bussiness like to offer so many emails and bonuses and then saying "WE HAVE THE RIGHT TO REFUSE COUPONS"

but on the other hand CHERRY RED AND Oasis are very reputable sop they must have a big reason for this so i would contact them and ask why
 

Artico

Dormant account
PABaccred
PABnonaccred
Joined
Nov 17, 2008
Location
EU
Same thing has happened to me, they do pay but if you win they will bonus ban you for sure. Atleast if you are Blackjack player, I dont know about slots.
Nice place still and decent support.
 

brongrun

Dormant account
Joined
Jan 3, 2010
Location
-
Thanks for your replys guys i apreciate it. But for me is word and action what counts. You dont advertise one thing and do another when it suits you thats not ok. If they dont follow their own rules why should i? I can set upp many accounts if i want and take their welcome bonuses and so on but i dont because i accept the terms and conditions that they have set upp when i start to play att the casino. Only because Casinomeister promote these casinos and call them reputable and trustworthy it doesnt mean shit to me when they dont show me the respect i should have when i have chosen to play fairly after their rules. So if they dont stand for that they should absolutely been removed from the Accredited list. Otherwise that list is totally useless and only there to screw us who likes to play fairly.
 

heador112

Full Member
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
So if they dont stand for that they should absolutely been removed from the Accredited list. Otherwise that list is totally useless and only there to screw us who likes to play fairly.

I dont understand where your problem is :confused:

They have not bannend you for bonuses without reason :lolup:


Have you played only with bonuses and made big bets with Blackjack ? That is a industry known bonus abuser tactic . If you have played that way its not surprising for me they have excluded you from promotions ;)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Just about every casino will stop you using bonuses if you have constantly (or consistently) played with a bonus and won....its not unusual and casinos have the right to do that. If they did it purely based on the fact you were winning on your own money, then thats a different matter IMO.


I dont think that they have something to do at the Accredited list and should be moved to the Rouge section. If Casinomeister thinks that they have the right to do so and support this behavior i will not longer trust anything on this site.
CM doesnt have a Rouge section at this time, but he does have a Rogue section.....and a casino has to do something unethical or dishonest to be thrown in that 'pit', and based on what you said the Rushmore group hasnt even come close.

I have seen you have a swipe at CM in 2 different posts now......its not cool to suggest impropriety without any evidence. You clearly dont understand how CM runs his site in regards to advertising, but you could have taken the time to find out instead of flying off the handle IMO and then you would know how way off the mark you are.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
I know for a fact I never had a problem with them and I have used their bonus but not every time I deposited. If that's what you have done, well the casino is well within their right to bonus ban you.
I have been playing at Slots Oasis and Cherry Red for more than six months and always use a bonus to extend my slot play time. Only cashed out one time but after reaching the WR requirements I played for quite a bit before cashing out. I am still bonus eligible so I think the player may have done something in order to get bonus banned.
 

Larsenne

Dormant account
PABnononaccred2
Joined
Aug 20, 2007
Location
World Citizen
Very strange

I think the issue is very strange. I have read several posts about players who have been misstreated for winning. Is that really the fact, that a person wins, and get punished for that?

If it is the truth, that specific casinobusiness is very unprofessional.
Like every other business the casinos calculate to make profit, even with all promotions included. (Or should calculate with that.)
Otherwise that is unprofessional business. And incompetent.

When you go for a sale in a store, you know they earn money on other things they don't have a discount on. That's is how you run a business. They don't ban you in the store if you just buy things for sale.

Casinos have a housedge, and from that they make the profit. If you play slots for exemple,and the payout percent is 97 %. The casino gets 3 % profit. Do they really care about who gets the money of the 97 %, that is payed out? With or without a promotion.

That would be really strange in my opinion.

Kindly

L'arsenne
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hi! I am new to this so i hope that i do it right. ...
I have a question to all of you other players out there, is this something that has happened to you to?

I dont think that they have something to do at the Accredited list and should be moved to the Rouge section. If Casinomeister thinks that they have the right to do so and support this behavior i will not longer trust anything on this site.
As it happens you are not "doing it right". We have a set of Forum Rules that you should familiarize yourself with. In particular you should note the following:
1.11 - Please do not exploit this board to promote your own personal agenda. If the moderators (and members) feel that you are spamming the board with links or ad copy to your website, harassing members with agenda laden posts, or consistently ragging on a casino that did you wrong, etc., your account may be suspended.
Since you joined you have posted three times. In every post you make a point of attacking and discrediting the Rushmore casinos. This would certainly qualify as "your own personal agenda" and as such you are violating the Forum Rules.

To compound the problem you are butting into other people's threads in order to do this (see here). This is another violation of the Forum Rules:
1.15 - Do not hijack threads. If you have something to say - say it, but please respect the other members by keeping threads "on track". If you have an issue that needs addressing, then please start another thread. Hijacking threads for your own agenda is not only rude, it is troll-like and can lead to a suspension.
And yet another violation, as far as I can tell:
2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.
Under normal circumstances a forum member would be suspended for this kind of behaviour. Since you are a new member and may not know any better we'll let this go with a warning, but let there be no misunderstanding here: if you continue to violate the Forum Rules you will be suspended or banned.

Regards,
Max Drayman
Casinomeister.com, Forum Moderator and Pitch-A-Bitch Manager
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Thanks for your replys guys i apreciate it. But for me is word and action what counts. You dont advertise one thing and do another when it suits you thats not ok. If they dont follow their own rules why should i? I can set upp many accounts if i want and take their welcome bonuses and so on but i dont because i accept the terms and conditions that they have set upp when i start to play att the casino. Only because Casinomeister promote these casinos and call them reputable and trustworthy it doesnt mean shit to me when they dont show me the respect i should have when i have chosen to play fairly after their rules. So if they dont stand for that they should absolutely been removed from the Accredited list. Otherwise that list is totally useless and only there to screw us who likes to play fairly.
Hi Brongrun,

Are you saying that you are still receiving promotions from the casino, yet you cannot redeem them? They should have you off of their promo list. I'll do you a favor and PM the casino rep to see if this was done.

Some advice: Cooler heads prevail. Don't get all bent out of shape because you didn't get a bonus. Every casino has a right to make offers to whom they want to make offers to. If they deselected you, then that's their business. By the way - playing without a bonus frees you from most of the wagering requirements so they may be doing you a favor.
 

zippedup

Dormant account
Joined
Dec 8, 2009
Location
Atlanta suburb of alpharetta
I don't like what they did to you at those casinos but you probably have to look at it from the Casino's point of view. I am certain that every possible form of bunko is tried by players playing online. They catch most but sometimes it takes them awhile to figure out what's going on. So they might be adopting a policy that if there is an unusual win that something is going on they don't understand and better than getting themselves in deeper they just ban bonuses for that player. Not fair but understandable.

Classic situation were the people playing both red and black at the same time at roulette just to cause the playthru required to go to zero. It took casinos months to figure that one out. Now they have built in checks to prevent it. I am certain there are other gimmicks like that people try.
 

Louise

Dormant account
Joined
Oct 23, 2008
Location
Right here
Hi everyone,

Hope everyone is good :)

I've just got back in the office after my weekend off so apologies I haven't gotten to this sooner.

I received an email from Michelle in the withdrawals department over the weekend with this player's information, as he had stated in the email that he will be posting on Casinomeister about this, so I am aware of the player we are talking about.

Unless a player's account is deactivated or banned, all players are sent a weekly newsletter. The newsletter contains a small article, information and details of the bonuses offered at our casinos. I'd suggest that the player use the 'unsubscribe' link at the bottom of the emails if he no longer wishes to receive the newsletters. As the newsletters are not exclusively about bonuses, they are still sent to all players.

Alternatively, player's can contact myself or customer service and ask to be removed from the mailing list if they no longer want to receive emails from us regarding casino information, news and promos.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi everyone,

Hope everyone is good :)

I've just got back in the office after my weekend off so apologies I haven't gotten to this sooner.

I received an email from Michelle in the withdrawals department over the weekend with this player's information, as he had stated in the email that he will be posting on Casinomeister about this, so I am aware of the player we are talking about.

Unless a player's account is deactivated or banned, all players are sent a weekly newsletter. The newsletter contains a small article, information and details of the bonuses offered at our casinos. I'd suggest that the player use the 'unsubscribe' link at the bottom of the emails if he no longer wishes to receive the newsletters. As the newsletters are not exclusively about bonuses, they are still sent to all players.

Alternatively, player's can contact myself or customer service and ask to be removed from the mailing list if they no longer want to receive emails from us regarding casino information, news and promos.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

This is the classic "one size fits all" problem. You actually have TWO very different "sizes" of player to cater to, but offer only ONE "size" of Newsletter. When a player is sent an offer, even when included in a general newsletter, they are going to be insulted if THEY are "singled out" for adverse treatment.

In this case, at least support didn't beat about the bush, and gave a FRANK reason for the "bonus ban".

The problem is that RTG has always been associated with the "you need not ever deposit without a bonus" culture. The many rogue RTG operators brought this about since they used HUGE bonuses to attract deposits, but used rogue tactics to ensure most players could rarely cash out, and would find every excuse in the book not to pay those that did somehow manage to beat one of their impossible bonuses.

Rushmore also opened two sister sites, with bonuses just as big. This makes it even easier for players to go from one bonus to another, and more likely that they will beat one or more of them.

MGS casinos, where bonuses are cashable, offer FAR LESS in the way of bonuses, and if MGS casinos were offering what Rushmore are offering, even if they made them non-cashable, they wouldn't be profitable.

Many casinos have now restricted new players to a single welcome bonus across the entire group, mainly to deter players who ONLY play welcome bonuses.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Somewhere under any bonus offer in any casino newsletter I've ever received it says something to the effect of "Terms and conditions apply."

The problem with being bonus banned is that quite often the terms and conditions are a little vague. I've read countless threads from people being banned at some point from using bonuses and the reasons are similar but varied.

Casinos might not want things to be too cut and dried but the simplest solution would be to have hard, fast rules. For example "Your bonuses must not exceed 30% of your deposits." Or "You must make at least one deposit without a bonus for every 2 bonuses received."

Then when we click this fancy link under the bonus offer that brings us to the terms and conditions we can know without question if we're being "Bonus W*ores"

It's not rocket science.

 

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