Resolved Cherry Red locked my account with my money in it, simply because I won't call them.

slotomatic

Registered
Joined
Feb 19, 2007
Location
usa
After hearing that a lot of people here like CR, I opened an account and made my 1st deposit. Play was going quite well and I got a popup saying i had to call them to verify my info or else my account would be terminated. Through the entire multitude of casinos i've played at online, I have never once been asked to call any of them, even when i cash out. If there's a problem, email and live chat more than suffice.

I don't discuss private info by phone to anyone, let alone some online casino in another country. I told them all this in live chat and they said "it's their policy" to require phone verification. If that's true, then why didn't they require it BEFORE they let me deposit? Now my cash is in there and I can't get it out. No other casino i've spent at has ever asked this. Money is money, and they don't really care about your info until it's time for them to pay YOU.

I have sent a refund request to the casino. They better have the $ back in my account right away.

this phone requirement is the most ridiculous thing i have heard. You have to verify who you are (after filling out all your info once already at signup) just to play? Can you imagine a land-based casino asking to see your personal info every time you put money in a machine? Insane.

Anyone else go through this? I sure wouldn't give them a nickel if i knew had to call them 1st. sheesh.
 

funeral979

Dormant account
PABaccred
Joined
Apr 4, 2008
Location
Texas
I cashed out from them twice earlier this year and don't recall ever having to phone them. Just had to send in the usual docs. I tried to access their webpage to see if they had a change in policy, but for some odd reason I have been unable to reach their website for the past 6 months:confused:

At any rate, whats the big deal? Just call them. If they asked you for this type of phone identification, perhaps they had a reason to suspect you had multiple accounts or something more sinister.

So if you don't have anything to hide, I don't see the problem in calling them, especially if you things were "going quite well".
 

slotomatic

Registered
Joined
Feb 19, 2007
Location
usa
the point is i shouldnt have to call them. they shouldnt take my money, then tell me i need to call them. i deposited the same way i deposit everywhere else, nothing shady, same name on accounts, etc. the whole thing just seems weird.
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
Do you want your money? Well just call Geesh!

They hold the handle , you hold the blade Start pushing and pulling and who loses?

Or why be a salmon and swim upstream? Much easier to swim downstream

Its not that you can go see the manager and bitch or take them to court. They are virtual, mon...
The only recourse is a PAB through CASINOMEISTER and that is more effort than a phone call.../So grab some jamaican rope,sit back , take a good drag and relax!!
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
I would get angry at this as well since I only have a mobile and that is a mobile that is paid by work. They would not appreciate me calling a casino overseas.
I would have them call me wich has happened in some casinos and that i do not mind. But I would mind having to call them..
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I would get angry at this as well since I only have a mobile and that is a mobile that is paid by work. They would not appreciate me calling a casino overseas.
I would have them call me wich has happened in some casinos and that i do not mind. But I would mind having to call them..
Do you mean to tell me you are not allowed to make private calls on your work phone? Then you ought to get a private number. Why make your life more complicated than it needs to be?

@slotomatic I don't understand your problem. You are willing to give an online casino your private information (name, DOB, street address, banking details) but you won't call them on the phone.

Sorry - but this is not worthy of a PAB and I don't pay Max to deal with frivolous complaints. Call them and be done with it.
 

BLUEWATER

Dormant account
Joined
Jan 20, 2006
Location
NoWhere
Won't make a different to call them when they already have your information on file anyway. Every casino works differently. They only doing their job by following their company policy. If you want your money back you need to call them. If you don't call them then they can't verify you. They are just protecting you and their company.
 

coxwel

Senior Member
PABnononaccred
Joined
Feb 11, 2009
Location
germany
i only know this from clubworld casinos. always i made my first deposit fe on aladdins i got a popup they would have to call me and do some verification. its ok if they call me ;-) it was 2 minutes just repeating what i have entered in the cashier etc..

the only odd thing was i had to do this 3 times! for all cw casinos allthough they already had my docs on file and i received withdrawals. just a little annoying if you consider they all operate under one roof.


but why just aint give them a call??:confused: you want your money and they really dont want you to do sth super extraordinary ;-).

maybe they also call you if you ask so you have no fees to pay ;-)--


its just a call.....;):p:cool:


cheers

coxwel
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Call them and be done with it.
I agree....Yes, I got this too when I signed up a while back...I picked up the phone while I was online and called them...simple...all done...continue forward! Need to choose your battles as the miester says...for the "big one"...not for a little aggravation that could have been taken care of in 2 minutes..

.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
i love it when they call you can ask for free chips :):):) un less your mother will see that your gambleing or wifey:cool:

no kidding ive talked with them enough that they will never call me again :eek:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Surely the casino could also attempt to contact the OP by phone as with numerous others for verification unless the contact number isnt working.
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
i got the pop up chat too

seems all rushmore casinos do that ....when i got the popup told them to call me and they called in like 2 seconds...after verifying the info i begged the person to please put me at the top of the list for a random...hasnt worked though
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
Do you mean to tell me you are not allowed to make private calls on your work phone? Then you ought to get a private number. Why make your life more complicated than it needs to be?
I am allowed to make private calls, however I am not sure that it would be appreciated if I used it to call a private call to a casino overseas!
I dont get it thoughm if all your docs are in order and u have sent verification form, why do they need you to call them. What if you are mute ;-)
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
maybe they have a reason to doubt the OP so they want them to call they might have a caller id

I have called a few casino's at their request no big deal

Good Luck
Cindy
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
i wonder if you gave a incorrect tel # and they have try'd to call you and failed not a sin but they wan to pay the correct person

above is purely speculation and in no way is meant to be incriminating
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Or a mute circus performer (ex-monkey wrestler) being held captive in an elderly French woman's Chteau basement (she's rich!).
http://www.casinomeister.com/419scam.html

:p
OMG! ROTFLMFAO Again....That was the classic of all classics...if any of you forum members have not had the chance to read this yet, then please take the time to do so...I'm sure many of you newbies here do not realize what a real comedian the Casinomeister really is...LOL :thumbsup::D
____
____
 

slotomatic

Registered
Joined
Feb 19, 2007
Location
usa
After all this, today I got an email back that my account had been "deactivated by error" and that it "did not need to be verified." So they reactivated it. Anyway, thanks for your suggestions.
 

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