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Resolved Cherry Red locked my account with my money in it, simply because I won't call them.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by slotomatic, Dec 9, 2009.

    Dec 9, 2009
  1. slotomatic

    slotomatic Full Member

    Occupation:
    entertainment
    Location:
    usa
    After hearing that a lot of people here like CR, I opened an account and made my 1st deposit. Play was going quite well and I got a popup saying i had to call them to verify my info or else my account would be terminated. Through the entire multitude of casinos i've played at online, I have never once been asked to call any of them, even when i cash out. If there's a problem, email and live chat more than suffice.

    I don't discuss private info by phone to anyone, let alone some online casino in another country. I told them all this in live chat and they said "it's their policy" to require phone verification. If that's true, then why didn't they require it BEFORE they let me deposit? Now my cash is in there and I can't get it out. No other casino i've spent at has ever asked this. Money is money, and they don't really care about your info until it's time for them to pay YOU.

    I have sent a refund request to the casino. They better have the $ back in my account right away.

    this phone requirement is the most ridiculous thing i have heard. You have to verify who you are (after filling out all your info once already at signup) just to play? Can you imagine a land-based casino asking to see your personal info every time you put money in a machine? Insane.

    Anyone else go through this? I sure wouldn't give them a nickel if i knew had to call them 1st. sheesh.
     
  2. Dec 9, 2009
  3. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    I cashed out from them twice earlier this year and don't recall ever having to phone them. Just had to send in the usual docs. I tried to access their webpage to see if they had a change in policy, but for some odd reason I have been unable to reach their website for the past 6 months:confused:

    At any rate, whats the big deal? Just call them. If they asked you for this type of phone identification, perhaps they had a reason to suspect you had multiple accounts or something more sinister.

    So if you don't have anything to hide, I don't see the problem in calling them, especially if you things were "going quite well".
     
    1 person likes this.
  4. Dec 9, 2009
  5. slotomatic

    slotomatic Full Member

    Occupation:
    entertainment
    Location:
    usa
    the point is i shouldnt have to call them. they shouldnt take my money, then tell me i need to call them. i deposited the same way i deposit everywhere else, nothing shady, same name on accounts, etc. the whole thing just seems weird.
     
  6. Dec 9, 2009
  7. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    1 person likes this.
  8. Dec 9, 2009
  9. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Do you want your money? Well just call Geesh!

    They hold the handle , you hold the blade Start pushing and pulling and who loses?

    Or why be a salmon and swim upstream? Much easier to swim downstream

    Its not that you can go see the manager and bitch or take them to court. They are virtual, mon...
    The only recourse is a PAB through CASINOMEISTER and that is more effort than a phone call.../So grab some jamaican rope,sit back , take a good drag and relax!!
     
  10. Dec 9, 2009
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW, in the future this should be your first option to pursue, not the last. That is, after all, why they are here: I-Gaming Forum Reps.
     
  12. Dec 9, 2009
  13. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    I would get angry at this as well since I only have a mobile and that is a mobile that is paid by work. They would not appreciate me calling a casino overseas.
    I would have them call me wich has happened in some casinos and that i do not mind. But I would mind having to call them..
     
  14. Dec 9, 2009
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Do you mean to tell me you are not allowed to make private calls on your work phone? Then you ought to get a private number. Why make your life more complicated than it needs to be?

    @slotomatic I don't understand your problem. You are willing to give an online casino your private information (name, DOB, street address, banking details) but you won't call them on the phone.

    Sorry - but this is not worthy of a PAB and I don't pay Max to deal with frivolous complaints. Call them and be done with it.
     
    3 people like this.
  16. Dec 9, 2009
  17. BLUEWATER

    BLUEWATER Dormant account

    Occupation:
    student
    Location:
    NoWhere
    Won't make a different to call them when they already have your information on file anyway. Every casino works differently. They only doing their job by following their company policy. If you want your money back you need to call them. If you don't call them then they can't verify you. They are just protecting you and their company.
     
  18. Dec 9, 2009
  19. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    i only know this from clubworld casinos. always i made my first deposit fe on aladdins i got a popup they would have to call me and do some verification. its ok if they call me ;-) it was 2 minutes just repeating what i have entered in the cashier etc..

    the only odd thing was i had to do this 3 times! for all cw casinos allthough they already had my docs on file and i received withdrawals. just a little annoying if you consider they all operate under one roof.


    but why just aint give them a call??:confused: you want your money and they really dont want you to do sth super extraordinary ;-).

    maybe they also call you if you ask so you have no fees to pay ;-)--


    its just a call.....;):p:cool:


    cheers

    coxwel
     
  20. Dec 9, 2009
  21. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I agree....Yes, I got this too when I signed up a while back...I picked up the phone while I was online and called them...simple...all done...continue forward! Need to choose your battles as the miester says...for the "big one"...not for a little aggravation that could have been taken care of in 2 minutes..

    .
     
    2 people like this.
  22. Dec 9, 2009
  23. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    i love it when they call you can ask for free chips :):):) un less your mother will see that your gambleing or wifey:cool:

    no kidding ive talked with them enough that they will never call me again :eek:
     
  24. Dec 9, 2009
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Surely the casino could also attempt to contact the OP by phone as with numerous others for verification unless the contact number isnt working.
     
  26. Dec 9, 2009
  27. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    i got the pop up chat too

    seems all rushmore casinos do that ....when i got the popup told them to call me and they called in like 2 seconds...after verifying the info i begged the person to please put me at the top of the list for a random...hasnt worked though
     
  28. Dec 9, 2009
  29. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    I am allowed to make private calls, however I am not sure that it would be appreciated if I used it to call a private call to a casino overseas!
    I dont get it thoughm if all your docs are in order and u have sent verification form, why do they need you to call them. What if you are mute ;-)
     
  30. Dec 9, 2009
  31. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    maybe they have a reason to doubt the OP so they want them to call they might have a caller id

    I have called a few casino's at their request no big deal

    Good Luck
    Cindy
     
  32. Dec 9, 2009
  33. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    i wonder if you gave a incorrect tel # and they have try'd to call you and failed not a sin but they wan to pay the correct person

    above is purely speculation and in no way is meant to be incriminating
     
  34. Dec 9, 2009
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Or a mute circus performer (ex-monkey wrestler) being held captive in an elderly French woman's Chteau basement (she's rich!).
    http://www.casinomeister.com/419scam.html

    :p
     
    Last edited: Dec 9, 2009
    1 person likes this.
  36. Dec 9, 2009
  37. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    OMG! ROTFLMFAO Again....That was the classic of all classics...if any of you forum members have not had the chance to read this yet, then please take the time to do so...I'm sure many of you newbies here do not realize what a real comedian the Casinomeister really is...LOL :thumbsup::D
    ____
    ____
     
  38. Dec 9, 2009
  39. slotomatic

    slotomatic Full Member

    Occupation:
    entertainment
    Location:
    usa
    After all this, today I got an email back that my account had been "deactivated by error" and that it "did not need to be verified." So they reactivated it. Anyway, thanks for your suggestions.
     
    1 person likes this.

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