JlSpitFirelC
Dormant account
- Joined
- Mar 12, 2007
- Location
- Pennsylvania
Just was wondering if anyone else had to send a faxback form before they could resume depositing.
Heres the chat:
You are now chatting with 'Alicia'
Jeff: hi
Alicia: Hello Jeffrey!
Alicia: How are you today?
Jeff: good
Jeff: confused
Alicia: How may i help you please.
Jeff: i deposited with my card about an hour ago and went to deposit again and it was declined as being suspicious
Alicia: What exactly is the response you get from the card?
Jeff: card suspicious
Alicia: one second please.
Alicia: I would advice that you check on the card and try to deposit again by putting the details correctly, usually when details are filled it wrongly it gives that response.
Jeff: ok
Jeff: stay here with me please
Alicia: i will.
Jeff: Additional Information: Transaction declined, please contact support!
Jeff: We're sorry but the VISA account specified has been restricted from use on our website. Please contact Customer Services if you believe this is in error
Jeff: i just deposited
Jeff: why
Alicia: di it give you any trace ID number please?
Jeff: no
Alicia: one second please
Alicia: i am sorry i would advice you that the transactions on the card has been restricted in the casino, therefore no charges have been placed on your card, please would you like to try another card or deposit method as as :
Alicia: www.ewalletxpress.com
Jeff: why
Alicia: Or prepaid Cards :
Jeff: i just deposited
Alicia: www.netspend.com
Alicia: one second please as i checked the card again
Alicia: I am having a word with our fraud department please.
Jeff: k
Jeff: you there
Alicia: You card has been blocked because you have made several deposit attempts with the card.
Jeff: well you told me to retry
Alicia: It just another try was not going to block your card, you did it too many times that is why you got the response
Jeff: no just did it that one
Alicia: I usually when it says suspicious card, it mean something is not entered well
Jeff: so why was it suspicious to begin with then
Alicia: I am sorry , i would talk to the cashiers, one second.
Alicia: I am sorry but you would have to send the documents in the link below so that the cashiers can certify your account for further transactions with this card
Alicia: Link Removed ( Old/Invalid)
Jeff: explain to me why i need to verify my identity?
Alicia: Because the only way we would confirm that you are the user of the account and have agreed that we work with your card.
Jeff: the account is in my name right?
Alicia: the account is in the name Jeffrey
Alicia:
Jeff: never have i had a casino tell me to verify my identity until withdrawing
Jeff: i understand you are doing your job and trying to get me to be able to play again im just confused because i used to play at clubworld often
Alicia: We have security procedures that we follow Jeffrey and casinos work differently i would say, or would you like to use another deposit method such as ewalletxpress.
Alicia: or quicktender.
Jeff: i frequent a casino forum: casinomeister.com and never heard of anyone being asked for a faxback form for this reason
Jeff: is it because im from the US
Alicia: It is because that is our procedure here Jeffrey, i am sorry if it is not as you expected, and the documents would be store for any future withdrawals from the casino as well.
Jeff: do you mind if i copy our chat to the forum so I can hear other people's thoughts
Alicia: please if you do not want to send the faxback forms, would you like to use your quicktender account for the time being
Jeff: i would but i'd prefer not to have to deposit 50 dollars
Alicia: Our security department follow procedures so i would have to advice that you send the faxback forms then please
Jeff: I will later
Alicia: ok, thank you.
Alicia: we would expect it then.
--------------------------------------------------------
I just find it strange that I could deposit before this and all the sudden I cant until I send information
Heres the chat:
You are now chatting with 'Alicia'
Jeff: hi
Alicia: Hello Jeffrey!
Alicia: How are you today?
Jeff: good
Jeff: confused
Alicia: How may i help you please.
Jeff: i deposited with my card about an hour ago and went to deposit again and it was declined as being suspicious
Alicia: What exactly is the response you get from the card?
Jeff: card suspicious
Alicia: one second please.
Alicia: I would advice that you check on the card and try to deposit again by putting the details correctly, usually when details are filled it wrongly it gives that response.
Jeff: ok
Jeff: stay here with me please
Alicia: i will.
Jeff: Additional Information: Transaction declined, please contact support!
Jeff: We're sorry but the VISA account specified has been restricted from use on our website. Please contact Customer Services if you believe this is in error
Jeff: i just deposited
Jeff: why
Alicia: di it give you any trace ID number please?
Jeff: no
Alicia: one second please
Alicia: i am sorry i would advice you that the transactions on the card has been restricted in the casino, therefore no charges have been placed on your card, please would you like to try another card or deposit method as as :
Alicia: www.ewalletxpress.com
Jeff: why
Alicia: Or prepaid Cards :
Jeff: i just deposited
Alicia: www.netspend.com
Alicia: one second please as i checked the card again
Alicia: I am having a word with our fraud department please.
Jeff: k
Jeff: you there
Alicia: You card has been blocked because you have made several deposit attempts with the card.
Jeff: well you told me to retry
Alicia: It just another try was not going to block your card, you did it too many times that is why you got the response
Jeff: no just did it that one
Alicia: I usually when it says suspicious card, it mean something is not entered well
Jeff: so why was it suspicious to begin with then
Alicia: I am sorry , i would talk to the cashiers, one second.
Alicia: I am sorry but you would have to send the documents in the link below so that the cashiers can certify your account for further transactions with this card
Alicia: Link Removed ( Old/Invalid)
Jeff: explain to me why i need to verify my identity?
Alicia: Because the only way we would confirm that you are the user of the account and have agreed that we work with your card.
Jeff: the account is in my name right?
Alicia: the account is in the name Jeffrey
Alicia:
Jeff: never have i had a casino tell me to verify my identity until withdrawing
Jeff: i understand you are doing your job and trying to get me to be able to play again im just confused because i used to play at clubworld often
Alicia: We have security procedures that we follow Jeffrey and casinos work differently i would say, or would you like to use another deposit method such as ewalletxpress.
Alicia: or quicktender.
Jeff: i frequent a casino forum: casinomeister.com and never heard of anyone being asked for a faxback form for this reason
Jeff: is it because im from the US
Alicia: It is because that is our procedure here Jeffrey, i am sorry if it is not as you expected, and the documents would be store for any future withdrawals from the casino as well.
Jeff: do you mind if i copy our chat to the forum so I can hear other people's thoughts
Alicia: please if you do not want to send the faxback forms, would you like to use your quicktender account for the time being
Jeff: i would but i'd prefer not to have to deposit 50 dollars
Alicia: Our security department follow procedures so i would have to advice that you send the faxback forms then please
Jeff: I will later
Alicia: ok, thank you.
Alicia: we would expect it then.
--------------------------------------------------------
I just find it strange that I could deposit before this and all the sudden I cant until I send information