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Chat with Club World Live Help

Discussion in 'Online Casinos' started by JlSpitFirelC, Aug 11, 2009.

    Aug 11, 2009
  1. JlSpitFirelC

    JlSpitFirelC Experienced Member

    Just was wondering if anyone else had to send a faxback form before they could resume depositing.

    Heres the chat:

    You are now chatting with 'Alicia'

    Jeff: hi

    Alicia: Hello Jeffrey!

    Alicia: How are you today?

    Jeff: good

    Jeff: confused

    Alicia: How may i help you please.

    Jeff: i deposited with my card about an hour ago and went to deposit again and it was declined as being suspicious

    Alicia: What exactly is the response you get from the card?

    Jeff: card suspicious

    Alicia: one second please.

    Alicia: I would advice that you check on the card and try to deposit again by putting the details correctly, usually when details are filled it wrongly it gives that response.

    Jeff: ok

    Jeff: stay here with me please

    Alicia: i will.

    Jeff: Additional Information: Transaction declined, please contact support!

    Jeff: We're sorry but the VISA account specified has been restricted from use on our website. Please contact Customer Services if you believe this is in error

    Jeff: i just deposited

    Jeff: why

    Alicia: di it give you any trace ID number please?

    Jeff: no

    Alicia: one second please

    Alicia: i am sorry i would advice you that the transactions on the card has been restricted in the casino, therefore no charges have been placed on your card, please would you like to try another card or deposit method as as :

    Alicia: You must register/login in order to see the link.

    Jeff: why

    Alicia: Or prepaid Cards :

    Jeff: i just deposited

    Alicia: You must register/login in order to see the link.

    Alicia: one second please as i checked the card again

    Alicia: I am having a word with our fraud department please.

    Jeff: k

    Jeff: you there

    Alicia: You card has been blocked because you have made several deposit attempts with the card.

    Jeff: well you told me to retry

    Alicia: It just another try was not going to block your card, you did it too many times that is why you got the response

    Jeff: no just did it that one

    Alicia: I usually when it says suspicious card, it mean something is not entered well

    Jeff: so why was it suspicious to begin with then

    Alicia: I am sorry , i would talk to the cashiers, one second.

    Alicia: I am sorry but you would have to send the documents in the link below so that the cashiers can certify your account for further transactions with this card

    Alicia: You must register/login in order to see the link.

    Jeff: explain to me why i need to verify my identity?

    Alicia: Because the only way we would confirm that you are the user of the account and have agreed that we work with your card.

    Jeff: the account is in my name right?

    Alicia: the account is in the name Jeffrey


    Jeff: never have i had a casino tell me to verify my identity until withdrawing

    Jeff: i understand you are doing your job and trying to get me to be able to play again im just confused because i used to play at clubworld often

    Alicia: We have security procedures that we follow Jeffrey and casinos work differently i would say, or would you like to use another deposit method such as ewalletxpress.

    Alicia: or quicktender.

    Jeff: i frequent a casino forum: casinomeister.com and never heard of anyone being asked for a faxback form for this reason

    Jeff: is it because im from the US

    Alicia: It is because that is our procedure here Jeffrey, i am sorry if it is not as you expected, and the documents would be store for any future withdrawals from the casino as well.

    Jeff: do you mind if i copy our chat to the forum so I can hear other people's thoughts

    Alicia: please if you do not want to send the faxback forms, would you like to use your quicktender account for the time being

    Jeff: i would but i'd prefer not to have to deposit 50 dollars

    Alicia: Our security department follow procedures so i would have to advice that you send the faxback forms then please

    Jeff: I will later

    Alicia: ok, thank you.

    Alicia: we would expect it then.

    I just find it strange that I could deposit before this and all the sudden I cant until I send information
  2. Aug 11, 2009
  3. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Freelance Designer
    Edmonton Canada
    We had the same issue with a CC in a store, the first time something got garbled in the transaction, the cashier tried it again and then the third time it the transaction was denied (as a matter of fact the cashier said that the machine told her to keep the card :eek2: but she knew us, so she gave it back.) But we had to use a different method of payment. It wasn't an issue with the card, we used it at a different store a few hours later with no problem - it's just a security shut down at the vendor.

    It sounds like CW doesn't have trouble with you depositing, they said a couple times in the chat that you could use an ewallet, they just need verification that the CC is legit before they'll let you use it to deposit.
  4. Aug 11, 2009
  5. slotheadlizard

    slotheadlizard Senior Member

    Movie mercandiser/Researcher
    The Nati USA

    I think it sucks that they suggested you retry your card. That makes it look suspicious to the processor as well.

    I wouldn't be concerned though. I had been a member of Clubworld forever, then I joined Aladdin's, or maybe it was LRed, I had to call in the middle of spinning to verify info. They are a top notch joint, and won't abuse your details. They will approve your docs really fast. Good Luck
  6. Aug 11, 2009
  7. jas2587

    jas2587 Ueber Meister

    Club World after bein a member there for 6 or 7 yrs asked for a faxback form from me an I dont deposit with a CC
    it was right after I opened a account with LuckyRed an I was
    attempting a withdraw from LR an they said I needed a faxback form
    an I said I am a member of your sister site an well

    I sent it to both seems to me they could share the faxback with all the RTG's
    then it would save time an hassles

  8. Aug 11, 2009
  9. JlSpitFirelC

    JlSpitFirelC Experienced Member

    Thanks for all the responses. I was just unsure of the situation.

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