Chat is it right energy casino Muti chat confusion

[Gemma A]

Sent a email to energy about a issue and went to ask in live chat for a update

I was told to wait and then had another customers reply added to my chat ? Had this happen a few times .

Also asked for a depositing match 50 % after i made my deposited and told i have to deposited after 2pm today to get that added also a bit unfair and was not inform that when asked last week about depositing matches .Put me off depositing in the further if that's the case


- English, Polski, Español:
Let me check the email history with you
me
good
- English, Polski, Español:
The bonus has been credited!
- English, Polski, Español:
Good luck!
me:
thanks
Monika - English, Polski, Español:
Oh sorry
me
what
Monika - English, Polski, Español:
I confused the windows. I gave the no deposit bonus to some user for registration the account for special link/banner
Monika - English, Polski, Español:
I'm sorry, but I need to help a few users on the same time...
me
well that's unfair

 

[spintee]

Pretty standard now days for them to have a few chats open, When they say hold on a minute let me check, This is to talk with other people, This does not apply to just casinos but in all areas,

Would be ok if they can handle it but to give you wrong info than they need to sharpen up abit, & With the 50% bonus than having to deposit after 2 oclock is a new one to me, I could understand if free spins go on at a certain time but to say you have to deposit after a certain to get a bonus is crazy, Maybe they was getting confused and was trying to tell the other person that spins go on after 2 oclock,

I would get back on to chat & hopefully get some sense out of them, CS are pretty much useless most of the time anyway so when they have a few chats open than justs adds to the palava

 

[Gemma A]

Pretty standard now days for them to have a few chats open, When they say hold on a minute let me check, This is to talk with other people, This does not apply to just casinos but in all areas,

Would be ok if they can handle it but to give you wrong info than they need to sharpen up abit, & With the 50% bonus than having to deposit after 2 oclock is a new one to me, I could understand if free spins go on at a certain time but to say you have to deposit after a certain to get a bonus is crazy, Maybe they was getting confused and was trying to tell the other person that spins go on after 2 oclock,

I would get back on to chat & hopefully get some sense out of them, CS are pretty much useless most of the time anyway so when they have a few chats open than justs adds to the palava

Yes well last week , I was told on chat if I made a deposited this week I would get a 50 % depositing match .Nothing was said about depositing after 2pm to claim it .After I chatted to support they said its always been 2pm for them depositing matches and if I wanted to claim I have to make another deposited after 2pm So may like you said they are confused I'm lol or just trying to get more cash out of me and not adding the match .

 

[Gemma A]

Thank you for the link

 

[NorbertEnergy]

Dear Gemma,

I am really sorry for the bad chat experience you had. I was informed by our support team that they had contacted you via email to solve this regrattable mistake.

I trully hope that this will never happen again, please feel free to contact our support team anytime you wish.

Thank you.

 

[Gemma A]

Dear Gemma,

I am really sorry for the bad chat experience you had. I was informed by our support team that they had contacted you via email to solve this regrattable mistake.

I trully hope that this will never happen again, please feel free to contact our support team anytime you wish.

Thank you.

Thanks I was told you were on holiday today and no mangers in . ? Confused Thanks for the reply and helping me out with this .

 

[NorbertEnergy]

Thanks I was told you were on holiday today and no mangers in . ? Confused

Hi Gemma,

Yes I am on a business trip, but I was called and managed to get online to write a reply for you. As you can see the whole team tries to take care of our customers even when we are off. As I know our support solved your case before I had managed to contact you, this is why I told you that if you would like to receive a fast response it is better to contact directly our email or live chat support. I am trying to answer all of your questions here too, like I did before but it takes more time.

I wish you good luck!

 

[Gemma A]

Hi Gemma,

Yes I am on a business trip, but I was called and managed to get online to write a reply for you. As you can see the whole team tries to take care of our customers even when we are off. As I know our support solved your case before I had managed to contact you, this is why I told you that if you would like to receive a fast response it is better to contact directly our email or live chat support. I am trying to answer all of your questions here too, like I did before but it takes more time.

I wish you good luck!

I see ok thanks for the reply

 

[Gemma A]

seems the problem has been on going

Baptism by Fire Energy Casino - they want to come on board


this web page:
https://www.casinomeister.com/forums/threads/energy-casino-they-want-to-come-on-board.66104/

look at page 8



Funny as you quoted me in a message that no one every complaint about it lol

I have checked the terms nothing about deposited being made after 2pm uk time to claim a depositing bonuses. Hopefully this will not arise again in the further .I'm grateful for your reply's and thanks for adding it after my complaint .Still there should be better response from live chat and not replying to someone else's chat when they are talking to someone else .Of course this cant be helped at times .But it gets confusing I expect for the chat handles when they talking to many people at ones . Maybe better staff training in the further .

 

[NorbertEnergy]

Dear Gemma,

That case was about the CM special offer available for CM members who registered through the special CM links from BBF thread. That was completely another situation about some technical issues.

In your case the support made a mistake.



Thank you

 

[Gemma A]

Dear Gemma,

That case was about the CM special offer available for CM members who registered through the special CM links from BBF thread. That was completely another situation about some technical issues.

In your case the support made a mistake.



Thank you

Well i heard otherwise off other members . OK thanks for the reply hopefully these tech issues will sort them self'd out