chargeback due to cybercrime

nate81

Newbie member
Joined
Oct 14, 2018
Location
Sydney
i did post this in another thread as a reply and my story but thought i may start a new thread as its kind of interesting. I have not put every specific detail in so its a little jumpy but you get the gist of it i guess. Ive never CB a casino before and never planned on it. But this was not one transaction but 37.

I recently had what i can only describe as an identity theft issue. I downloaded a program for my computer which seemed harmless and i had researched quite well and when it installed i got a pop up box offering the add on programs usually its like an anti virus program etc. I usually always uncheck the box but then i got another pop up saying if i dont install the other program may not function correctly. Stupidly i just hit continue. Every thing was fine nothing unusual. (i should say i can only work out tat this additional file was what i think ended up causing the problem allowing someone remote access to my computer)

And then today i see a warning for all chrome users to update their browser that gives people remote access to your computer

One night i was up for a toilet stop and noticed my computer was off its sleep mode. Thought nothing of it at all.

I go away for a couple of days then find $5000 had been taken from my bank and played on a casino site i am a member of.

I cancelled everything locked my internet banking and wondered wtf. So it seems my computer was being accessed remotely i found out. Went through the recently installed programs and deleted them. Contacted the casino and explained what happened. (I have shortened all the minor details no need for a step by step recount).
They didnt care.
The user had all my internet history. All my saved logins. My internet banking.
I contacted police they didnt care they just redirected me to another government body which handles cybercrime and all you can do is report it. Then they decide which reports may be looked at by police

I called the bank and explained it and started a non authorization claim.

The bank called me and found the ip was about 2 hours away from where i live. But they decided that either i had given my details to someone or i played it myself.
No refund. Nothing. I said to the casino how could your systems bot realise i usually play like $50 max and suddenly over 2 days ive played $5000 that i dont have to be wasting on gambling. No one questioned it.

So apparently thats that i haven't got $5000 and the bank just said nope.

So charge backs dont always work even when you are in the right and i mean how the hell can i prove this to the bank.... so just depends on your country and your bank i guess
 
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xexe

Experienced Member
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Dec 16, 2018
Location
Sweden
It does sound really odd. Someone accessed your computer remotely and decided to gamble on an online casino in your name? They had access to all your banking etc. but instead of stealing they gambled it away, in your name, from your computer.

I don't have any advice for you and I'm sorry it happened. But what can they really do? If you could charge back this, what's to stop somebody from doing risk-free gambling? You could just have a friend do this to you and if you win, you keep the money and if you lose, you charge-back.

edit: Extra odd that they did it in 37 transactions. It's almost as if they kept losing and tried to win it back... like what's the motive? They wouldn't be able to withdraw it to any account but yours anyway if they were to win.

I'll just leave this here in case you need to talk to somebody:
You do not have permission to view link Log in or register now.
(disregard this if it really was somebody else)
 

4048

Experienced Member
Joined
Jul 20, 2017
Location
Malta
Excuse my scepticism, but how would they have your CCV code from your credit card? This isn't saved anywhere on the browser.

And why would someone who sees that you have that kind of money lying around want to spend it on a casino? With unrestricted access they could send it to themselves instead, no?
 

Borgie

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Excuse my scepticism, but how would they have your CCV code from your credit card? This isn't saved anywhere on the browser.

And why would someone who sees that you have that kind of money lying around want to spend it on a casino? With unrestricted access they could send it to themselves instead, no?

I agree with this and what would be the point - if said person gambled and won they would never have been able to get the winnings as they would have gone back to the method of deposit
 

lockinlove

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Canada
Any type of hacker and thief would use your card for other things, like purchasing stuff for themselves or dumping money to an account on a poker site and then cashing out.

Only way this happened is if you have a nasty ex which was also a hacker and wanted you to lose money as revenge

Im sure the bank said no for the same reasons as us, they do not believe you.
 

dunover

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I agree with this and what would be the point - if said person gambled and won they would never have been able to get the winnings as they would have gone back to the method of deposit


Unless they used it to chip dump at poker or something, so an associate would withdraw the 'losses'.
 

goatwack

I’ll have the cleavage, I mean the special
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It would be one spiteful son of a gun to make 37 fraudulent deposits with the aim of playing someone's money away. Kind of begs the question.....why?
 

Casinomeister

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Staff member
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Location
Bierland
This doesn't make sense. If some "bot" accessed your computer, and played at some online casinos (?!), if that bot would have won, the winnings would have been credited to your credit card. So the question begs: why?

Which casino are you referring to? Have you contacted them to explain what happened? If so, what was their response? Please feel free to submit a PAB if this casino is not in the rogue pit.

Something like this is a rarity. I have been running this site for over 20 years, and I have yet to hear of a "bot" that accesses people's computers, deposits funds in a casino - and is able to play these funds into oblivion. Did it play the same games you were playing in the same style? That would be a good question to ask the casino.
 

4048

Experienced Member
Joined
Jul 20, 2017
Location
Malta
This doesn't make sense. If some "bot" accessed your computer, and played at some online casinos (?!), if that bot would have won, the winnings would have been credited to your credit card. So the question begs: why?

Which casino are you referring to? Have you contacted them to explain what happened? If so, what was their response? Please feel free to submit a PAB if this casino is not in the rogue pit.

Something like this is a rarity. I have been running this site for over 20 years, and I have yet to hear of a "bot" that accesses people's computers, deposits funds in a casino - and is able to play these funds into oblivion. Did it play the same games you were playing in the same style? That would be a good question to ask the casino.
I heard similar excuses doing CS, money missing, no one but owner has access to computer, etc etc.

Then it turns out the "rogue" IP has been used 3 months ago without complaints, the games and bet sizes were the same as usual.

Didn't expect to see this in March though, but before Christmas we could get several similar complaints.
 

chiya

Senior Member
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Nov 7, 2012
Location
Earth
Excuse my scepticism, but how would they have your CCV code from your credit card? This isn't saved anywhere on the browser.

And why would someone who sees that you have that kind of money lying around want to spend it on a casino? With unrestricted access they could send it to themselves instead, no?

Take it you don't use Chrome much? You can store CC details onto your Google account, which can be synced to your browser. The person had remote access.

Additionally the person could've just ax easily logged the keys the OP used when depositing at a casino, giving away the CCV.

I'm not saying this is how it was done or that this is even true but you shouldn't be so quick to dismiss someone's story. Cybercrime and identity thefts are real and you'd be surprised what hackers can do with your PC if they have full access.

Furthermore if this story was true, it wouldn't be TOO farfetched to say the hacker could then use the same CC info to buy something online for himself (like bitcoin or whatever).

. . But that kinda brings the question as to why would this supposed hacker gamble when he could've just stolen the 5k if he supposedly had the CC info.
 

4048

Experienced Member
Joined
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Location
Malta
Take it you don't use Chrome much? You can store CC details onto your Google account, which can be synced to your browser. The person had remote access.

Additionally the person could've just ax easily logged the keys the OP used when depositing at a casino, giving away the CCV.

I'm not saying this is how it was done or that this is even true but you shouldn't be so quick to dismiss someone's story. Cybercrime and identity thefts are real and you'd be surprised what hackers can do with your PC if they have full access.

Furthermore if this story was true, it wouldn't be TOO farfetched to say the hacker could then use the same CC info to buy something online for himself (like bitcoin or whatever).

. . But that kinda brings the question as to why would this supposed hacker gamble when he could've just stolen the 5k if he supposedly had the CC info.
37 transactions, not into a new casino or the hackers own account, but into OPs account 37 times.

I use chrome and I save my cards, the CCV I always have to enter manually
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
37 transactions, not into a new casino or the hackers own account, but into OPs account 37 times.

I use chrome and I save my cards, the CCV I always have to enter manually

It depends how you save them, if you use Google pay the ccv is saved
 

EkJR

Senior Member
MM
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Feb 3, 2018
Location
Glasgow
Maybe the bot stuck it all in Holy Diver and got fucked over like everyone else!! This story sounds like utter fantasy though
 

irish-ranger

Senior Member
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United Kingdom
The problem here being the OP has convinced his missus the hack bollocks and which then prompted him to chance his arm with casino in turn starting this thread.
 

EkJR

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MM
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Feb 3, 2018
Location
Glasgow
The problem here being the OP has convinced his missus the hack bollocks and which then prompted him to chance his arm with casino in turn starting this thread.

"Hi darling, see that Skynet thing from T2....well...It's hacked my bank account and gambled 5k away in 37 transactions" ...sounds plausible
 

Steviedoo

Meister Member
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Oct 30, 2015
Location
South
Im not here to appease the left in a joke I crack :) Im sorry I didnt think about your feelings and the fairness of it when I did so.

I was joking ... not looking for appeasement. Should have added silly face emojis. We are all having fun. Supposedly.
 

cj1990

Experienced Member
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Aug 22, 2016
Location
USA
I had something similar happen to me at diamond reels, however something in their integration messed up and it caused my account funds to be played by someone else, and I was logged into someone else's account at one point.

I asked them if I was hacked, I was on live support with CS , recorded the situation and everything and all the while watched as my balance played down, but I wasn't playing any games.

So In this day and age Hacking does happen, whether or not the casino admits it is another thing. And also another member here had a similar issue with Diamond Reels as well so I am not alone that.

Their response to me was I had like 4 accounts, which was a lie as I was verified and had withdraw prior to that. They opened a sister casino using the same integration, I think RTG calls it a skin, but anyways that was that.

They closed my accounts and refused to acknowledge anything happened.


As an IT professional, some scenarios come to mind with regards to what could have happened to OP, I am one to give someone the benefit of the doubt, hacking does happen had I not had some mysterious shit happen to me I would probably be skeptical as well.
 
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DreamRJ

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Location
RJVille UK
So another thread that is named chargeback. @dunover - this also enforces my point I made in that other thread the other day now?

Fraudsters and dodgy people will come up with the most ridiculous stories that are soo fake you can usually tell so easily, yes sometimes they are believable but mostly they are not.

I think this OP member needs a ban @Casinomeister :D
 
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