jshort

Dormant account
Joined
Feb 1, 2014
Location
Canada
The caveat is that without MGS downloadable software, you miss out on the wide assortment of video poker (57 games!!). Yeah, I know, I know, most everyone here is a slot addict, but it's shortsighted to toss the VP players to the wind. Netent's VP sucks, Playtech's VP sucks, most every software provider VP sucks. Downloadable Microgaming is awesome.

+1

It sucks! I always loved the "50-play ALL ACES" video poker :(
 

thebigs

Senior Member
Joined
Aug 25, 2013
Location
roscommon ireland
ive recieved emails from these for the past month saying there changing platform etc new bonuses as well
logged in today to give them a try again but wanted to make sure al was ok
was about to deposit but asked live chat to check my email adress in case i self excluded in the past
i was then told by cs that i cant play as im in ireland
why all the emails
and why if i wanted to could i deposit

Well Jacko,
Like yourself i received the e-mails.
Spoke to chat and they even added the bonus for me manually as the codes would not work.
Not once did they mention i could not play being an Irish player.
I landed a lucky wild line on DOA and after WR tried to withdraw.Had hassles withdrawing but eventually withdrew on Friday.
My withdraw is for 650 euro and is still pending.I accept there maybe delays if they are under pressure but if they threaten not to pay me as Irish players are not accepted then thankfully i have kept all my e-mails.
Maybe you were told incorrectly by CS because every time i spoke to them of late nobody seems to know whats going on.
I am promised my withdrawal will be done tomorrow but my faith with this crowd is non existant.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
I made a withdrawal from Crazy Vegas early Thursday morning last week. At that time Neteller was not available to deposit or withdraw (i.e. my usual dep. method). Tried to solve this with CS, but didn't really get anywhere, they just told me that I can add a deposit method from the cashier...

Since Neteller was not available, I used bank transfer to withdraw. It still showed as pending on Friday evening, so I emailed their banking address. They replied about 20 hrs later apologising for the delay and informed me that the withdrawal had been paid. So the withdrawal was in my bank account in less than 60 hrs after making the withdrawal. Not the fastest, but still acceptable. And still received the withdrawal on a weekend.

Not the smoothest transition for sure. But we've seen worse (CL Aspire move).

I still trust VPL enough to make deposits. Like bebo said, it might be wise to wait until things normalise before putting money in. Their site is not finished and still shows errors.

I do hope the Irish players in this thread don't get screwed. They should be fine though as the general T&C state:

4.2 For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions [...] Ireland (sports betting prohibited), [...]
 

jacko10

Experienced Member
Joined
Dec 14, 2015
Location
ireland
Well Jacko,
Like yourself i received the e-mails.
Spoke to chat and they even added the bonus for me manually as the codes would not work.
Not once did they mention i could not play being an Irish player.
I landed a lucky wild line on DOA and after WR tried to withdraw.Had hassles withdrawing but eventually withdrew on Friday.
My withdraw is for 650 euro and is still pending.I accept there maybe delays if they are under pressure but if they threaten not to pay me as Irish players are not accepted then thankfully i have kept all my e-mails.
Maybe you were told incorrectly by CS because every time i spoke to them of late nobody seems to know whats going on.
I am promised my withdrawal will be done tomorrow but my faith with this crowd is non existant.

yes mate your correct cs gave me wrong info so im closing my account there dont feel comfortable when cs havent a clue what there on about and i found her quite rude
 

thebigs

Senior Member
Joined
Aug 25, 2013
Location
roscommon ireland
yes mate your correct cs gave me wrong info so im closing my account there dont feel comfortable when cs havent a clue what there on about and i found her quite rude

Had the same problem buddy.Spoke to several CS lads and lassies and though they have not been unpleasant none really seem to know what is going on.
I have also e-mailed their banking team to see what is happening with my payment.
Never ever experienced this shocking bad service before and for a team that has been going for years it really is a shambles.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Pretty poor form to let their accounts go dormant in the forum - and not a peep of an email. :rolleyes:
 

thebigs

Senior Member
Joined
Aug 25, 2013
Location
roscommon ireland
Update on my withdrawal.
Still shows pending.Withdrew friday lunch time and still not looked at.
Sent an e-mail this morning to their banking team,as of yet no reply.
Just spoke to chat,waited over 15 mins for the same reply,its still waiting approval.I could see that for myself and when asked why so long as they state 24hrs was then told they were very busy.
 

JackedAff

Dormant account
Joined
Jun 2, 2017
Location
South Africa
Terence called me asking if I received the e-mail that was sent out. I had told him no, he then proceeded to tell me about the changes. Also Golden Riviera and Casino Mate will be the same come July 31st. I think their marketing dept might have screwed up, because I never did get an e-mail. :confused:

Apologies for the inconvenience. The communication was sent to our entire database. Possibly could have went to your junk box or not received at all but I will investigate as to why the communication was not received by you. We actually sent numerous email communications regarding the changes to the new platforms.

Regards,
Stanton
Vegas Partner Lounge
 

JackedAff

Dormant account
Joined
Jun 2, 2017
Location
South Africa
UK market

One of my most played brands / operators until they dumped us in the UK.

Would be good to see if multi - providers encourages multi - licences, I hear Go Wild have done or doing so.

We are most certainly entering the UK market and this will happen very soon however I can not commit to an exact date but we will communicate to everyone once we finalize.

Regards
Stanton
Vegas Partner lounge
 

thebigs

Senior Member
Joined
Aug 25, 2013
Location
roscommon ireland
Vegas Partner Rep

Thank you Stanton for your private message and i have replied to you so i am hoping you can solve the ongoing saga with my withdrawal asap.
This has dragged on too long and hopefully today at the very latest i will see that money transferred to my bank.

Many thanks
 

JackedAff

Dormant account
Joined
Jun 2, 2017
Location
South Africa
Thank you Stanton for your private message and i have replied to you so i am hoping you can solve the ongoing saga with my withdrawal asap.
This has dragged on too long and hopefully today at the very latest i will see that money transferred to my bank.

Many thanks

I have released the payment. Please let me know once received. :)
 

StarpartnerHead

Dormant account
Joined
Oct 31, 2016
Location
Johannesburg
Hi All,

Thanks for all the issues raised, most of them have been tackled by our Casino Rep.

Regarding the affiliate communication, we did announce those changes in several communications( newsletter of July, VPL brands update mailer, Crazy Vegas mailer) and we also posted a message in the form of a pop up on our affiliate website that everyone could see on login.

For those who haven't received any of the above, we can gladly verify and update your email address in our lists to make sure you don't miss out on any future communications.

Going forward we will also be posting copies of our Press Releases, news, articles as well as monthly newsletter.

Do not hesitate to contact or private message us for any further discussions.

regards,

Star Partner Team
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi All,

Thanks for all the issues raised, most of them have been tackled by our Casino Rep.

Regarding the affiliate communication, we did announce those changes in several communications( newsletter of July, VPL brands update mailer, Crazy Vegas mailer) and we also posted a message in the form of a pop up on our affiliate website that everyone could see on login.

For those who haven't received any of the above, we can gladly verify and update your email address in our lists to make sure you don't miss out on any future communications.

Going forward we will also be posting copies of our Press Releases, news, articles as well as monthly newsletter.

Do not hesitate to contact or private message us for any further discussions.

regards,

Star Partner Team
Yeah but you have let two forum accounts become dormant, to include VPL's account which a number of people were PMing questions, complaints, etc. Over the past several months, I have PM'd all casino reps about certain topics from casino reps only - several entitled "Must Read". Most everyone else was logging in to read these but you guys. This shows to me a bit of indifference on what is going on at Casinomeister. As far as I know, you are not reading the announcements, the conference reviews, the newsletters, watching the videos, or anything else here for that matter. You should be keeping abreast on what is going on here - that's a big part of being an accredited casino at Casinomeister. I should not have to explain this. It is not all about marketing, which seems to be your focal point at the moment..

All accredited casinos are required to have an active rep. You should know this, it's all right here:
https://www.casinomeister.com/becoming-accredited/
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
We are most certainly entering the UK market and this will happen very soon however I can not commit to an exact date but we will communicate to everyone once we finalize.

Regards
Stanton
Vegas Partner lounge

Nice to meet you Stanton! I knew you guys would come through! :D

I have to add though how important it is to listen to Bryan ( Casinomeister) You have to stay on top of things on a daily basis, post out here, answer e-mails. Stay consistent. There is SO much traffic that goes through here on a daily basis, that if you guys get discredited, it could make or break you as a casino. And I'd hate to see that happen :)
 

thebigs

Senior Member
Joined
Aug 25, 2013
Location
roscommon ireland
Update

Hi Stanton,
Many thanks for being involved and i will gladly let you know once i receive the payment.

Again many thanks and hopefully ALL teething problems will be sorted asap.

Payment received in my bank account this morning.
Many thanks again for your intervention Stanton.
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
I never thought I would say this, but I'm not impressed with the new casino.

1) Game prices are set too high
2) Loss of your loyalty points
3) Loss of good bonuses
4) Too many errors.
And Stanton, I just noticed you opened your account in June but didnt post until now, and havent since. And why is there 2 affiliates commenting?
 

Booo73

Dormant account
Joined
May 18, 2009
Location
Canada
Live chat told me there will be a 4hr pending period for withdrawals, that is good.

I wish that were true. I requested my withdrawal just after midnight Friday and it's been Pending since yesterday. In the download casino (Maple Casino), I would've already been paid when I woke up this morning. When I contacted Live Chat yesterday I was told it stays Pending for 72 business hours. Wonder which it actually is?
 
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