Baptism by Fire Chancehill giving it a go

Status
Not open for further replies.

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Thanks for the opportunity Bryan!

We are happy to be going through the BBF and I am here to help out with any issue or doubts that you might have.

Also all new players will receive 10 free spins upon registration on Gonzo's Quest or Spiñata Grande, your choice :)

Best,

Rafelito
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Chance Hill have been good to me and no complaints here. Paid out fine, no lags in game play, received some free spins just a few minutes ago so all good in my opinion. Friendly customer services (Matilda I think it was) and prompt response times.
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
TwinSpin is an excluded game when using the welcome bonus? really? Im used to a lot of games to be forbidden, but TwinSpin???
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Unfortunately, there'll be no need for me to sign up and try them out

Players from the UK that deposit via Skrill or Neteller are NOT eligible for the Welcome Bonus or any other reload bonus.

If i'm going to make 'straight' cash deposits, rather than take bonuses, I might as well make them at somewhere like Videoslots, where I'd be better rewarded
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
TwinSpin is an excluded game when using the welcome bonus? really? Im used to a lot of games to be forbidden, but TwinSpin???

there's quite a list of restricted games, all the usual suspects, wish master, scrooge, etc, which is fair enough.

But some, that I wouldn't accept

Restricted
Tornado: Farm Escape
Dead or Alive,
Twin Spin,
Reel Rush.

50% Contibution
Piggy Riches,
Zombies,
Jack Hammer2,
Demolition squad,
Steam tower,
Muse: Wild inspiration,
Victorious,
Ghost pirates,
High Society
Platinum lightning.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
TwinSpin is an excluded game when using the welcome bonus? really? Im used to a lot of games to be forbidden, but TwinSpin???

Below is the list of all excluded games, even if you play the ones that are 50% your bonus balance will still be voided:

The following games do not contribute towards the wager requirements: Dr. Jekyll and Mr. Hyde, Lucky Angler, Blood Suckers, Big Bang, The Dark Knight, The Dark Knight Rises, The Wish Master, Scrooge, Devil’s Delight, Champion of the Track, Robin Hood, Tomb Raider 2, Tornado: Farm Escape and Dead or Alive, bloodsuckers, 1429 Uncharted Seas, Jackpot Jester 6000, Jackpot Jester Wild Nudge, Twin Spin, Reel Rush.

The following games only contribute 50% towards the wager requirements: Piggy Riches, Zombies, Jack Hammer2, Demolition squad, Steam tower, Muse: Wild inspiration, Victorious, Ghost pirates, High Society and Platinum lightning.


This is a really long list. Other than that the support is good games play smoothly with no lag.
 

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Below is the list of all excluded games, even if you play the ones that are 50% your bonus balance will still be voided:

The following games do not contribute towards the wager requirements: Dr. Jekyll and Mr. Hyde, Lucky Angler, Blood Suckers, Big Bang, The Dark Knight, The Dark Knight Rises, The Wish Master, Scrooge, Devil’s Delight, Champion of the Track, Robin Hood, Tomb Raider 2, Tornado: Farm Escape and Dead or Alive, bloodsuckers, 1429 Uncharted Seas, Jackpot Jester 6000, Jackpot Jester Wild Nudge, Twin Spin, Reel Rush.

The following games only contribute 50% towards the wager requirements: Piggy Riches, Zombies, Jack Hammer2, Demolition squad, Steam tower, Muse: Wild inspiration, Victorious, Ghost pirates, High Society and Platinum lightning.


This is a really long list. Other than that the support is good games play smoothly with no lag.

Dear Osulle,

Thank you for your comments.

Just a small clarification, if you play the games that count for 50% your bonus will not be voided, it will just mean your contribution to completing the requirements is lower.

Best,

Rafelito
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
- nice and clean site :thumbsup:
- loads crisp and fast
- terms in readable style and length
- accepts AUD :thumbsup:
- WR = 40 x B ..... OK'ish

But please make your mind up about wagering contributions:

Playing a bonus.

- Until the play through requirements have been met, the maximum bet that can be placed is €5 (50kr, $5). This includes double up wagers after the game round has been completed. If the bet exceeds €5 before Wagering Requirements have been met, the bonus will be cancelled and its winnings will be forfeited.

- If max bet is breached, player will not be eligible for deposit bonuses until cleared by casino
- Only games which contribute 100% to the wagering requirements may be played while wagering a bonus.

Game wagering contribution.

- Slots (exceptions listed below): 100%.
- The following games do not contribute towards the wager requirements: Dr. Jekyll and Mr. Hyde, Lucky Angler, Blood Suckers, Big Bang, The Dark Knight, The Dark Knight Rises, The Wish Master, Scrooge, Devil’s Delight, Champion of the Track, Robin Hood, Tomb Raider 2, Tornado: Farm Escape and Dead or Alive, bloodsuckers, 1429 Uncharted Seas, Jackpot Jester 6000, Jackpot Jester Wild Nudge, Twin Spin, Reel Rush.
- The following games only contribute 50% towards the wager requirements: Piggy Riches, Zombies, Jack Hammer2, Demolition squad, Steam tower, Muse: Wild inspiration, Victorious, Ghost pirates, High Society and Platinum lightning.
- Table games: 0%.
- Live Casino 0%
- Video Poker 0%

Bonus abuse.

- Chance Hill management reserves the right to void any bonuses and/or winnings obtained by fraudulent behaviour.
- Only games with 100% contribution (listed above) may be played while wagering a bonus. If a player plays games with less than 100% contribution, winnings will be forfeited.
- Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited.

So which one is it - only 100% contribute or 50% as well? :confused:

If the Casino becomes aware of a player who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus, the casino will cancel his bonus, forfeit the winnings and block the account.

So players taking a bonus are not allowed to end up in a winning position after wagering? I thought that is the sole purpose of making it through the WR. :confused:

In your words a player taking a bonus has to lose, otherwise you will forfeit the winnings. :eek:
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Dear Osulle,

Thank you for your comments.

Just a small clarification, if you play the games that count for 50% your bonus will not be voided, it will just mean your contribution to completing the requirements is lower.

Best,

Rafelito

I must have miss read the t&c's.
 

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
- nice and clean site :thumbsup:
- loads crisp and fast
- terms in readable style and length
- accepts AUD :thumbsup:
- WR = 40 x B ..... OK'ish

But please make your mind up about wagering contributions:



So which one is it - only 100% contribute or 50% as well? :confused:



So players taking a bonus are not allowed to end up in a winning position after wagering? I thought that is the aim of making it through the WR. :confused:



In your words a player taking a bonus has to lose, otherwise you will forfeit the winnings. :eek:

Hello Harry,

Thanks for the comments. That is something we are fixing right away, seems this is what must have confused Osulle as well. You may of course play gave that count 50% towards the WR.

The final term is a term that is useful against bonus abuse, but you are correct that in how it is written it sounds kind of silly. I will have our team look into that too.

Best,

Rafelito
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Just to say that I have already won quite a large amount from a few of their bonuses and they could not have been more helpful each time I needed assistance. Except for the times I protest about my losing deposits :mad:
 

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
- nice and clean site :thumbsup:
- loads crisp and fast
- terms in readable style and length
- accepts AUD :thumbsup:
- WR = 40 x B ..... OK'ish

But please make your mind up about wagering contributions:



So which one is it - only 100% contribute or 50% as well? :confused:



So players taking a bonus are not allowed to end up in a winning position after wagering? I thought that is the sole purpose of making it through the WR. :confused:

In your words a player taking a bonus has to lose, otherwise you will forfeit the winnings. :eek:

Fixed ;)
 

PyroclasticFlow

New Member
PABnoaccred
Joined
Dec 19, 2010
Location
Poland
Unfortunately, there'll be no need for me to sign up and try them out

Players from the UK that deposit via Skrill or Neteller are NOT eligible for the Welcome Bonus or any other reload bonus.

If i'm going to make 'straight' cash deposits, rather than take bonuses, I might as well make them at somewhere like Videoslots, where I'd be better rewarded

Players must be careful and read the terms and conditions of each promotion at this casino.
I bet that if you make a deposit using skrill/neteller you will receive a bonus.
If you win something and request a withdrawal,there is a high probability that winnings will be confiscated.
I experienced something similar in chancehill, Poland was excluded from bonuses and one day I received an email:

hill.jpg

" We are happy to announce that your country is now eligible for bonuses "
I did not use this promotion because 50% is enough for me.
Some time later I received another email:

hill2.jpg

And here I made a mistake because I did not click on further information, but to what purpose, since my country is " eligible for bonuses" :)
I made a deposit of 20 euros and 100% bonus was added automatically. I started to win very quickly, so I do not use bonus funds.
I managed to win more than 700 euros and requested the withdrawal of 700 euros after finishing wagering bonus. In the morning I received an email:

"Please note we have not been able to cash you out as you have received a bonus for which you are not elegible and therefore the winnings from that bonus will be forfeited."
This bonus only hurt me. Most spins done at 0.3 euros, I started to win quickly, I lost only a few euros, so bonus did not help me win in any way.
For me it is a sick situation. I made a deposit after midnight, so I would have to wait for a live chat until morning to make sure I can play with the bonus that was added automatically.
This incident took place four months ago, so chancehill had shitty curacao license, which did not respond to my complaint so far :)
 

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Players must be careful and read the terms and conditions of each promotion at this casino.
I bet that if you make a deposit using skrill/neteller you will receive a bonus.
If you win something and request a withdrawal,there is a high probability that winnings will be confiscated.
I experienced something similar in chancehill, Poland was excluded from bonuses and one day I received an email:

View attachment 69267

" We are happy to announce that your country is now eligible for bonuses "
I did not use this promotion because 50% is enough for me.
Some time later I received another email:

View attachment 69268

And here I made a mistake because I did not click on further information, but to what purpose, since my country is " eligible for bonuses" :)
I made a deposit of 20 euros and 100% bonus was added automatically. I started to win very quickly, so I do not use bonus funds.
I managed to win more than 700 euros and requested the withdrawal of 700 euros after finishing wagering bonus. In the morning I received an email:

"Please note we have not been able to cash you out as you have received a bonus for which you are not elegible and therefore the winnings from that bonus will be forfeited."
This bonus only hurt me. Most spins done at 0.3 euros, I started to win quickly, I lost only a few euros, so bonus did not help me win in any way.
For me it is a sick situation. I made a deposit after midnight, so I would have to wait for a live chat until morning to make sure I can play with the bonus that was added automatically.
This incident took place four months ago, so chancehill had shitty curacao license, which did not respond to my complaint so far :)

Dear Pyroclasticflow,

We are sorry you experienced this issues. This was caused due to some limitations of our previous platform.

Now that is no longer the case, and if you are not eligible for bonuses you will not receive them.

Again my apologies and best regards,

Rafelito
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
Send out an email for a bonus he is not qualified for - casinos mistake
Add a bonus automatically he is not qualified for - casinos mistake
Let him play and confiscate his winnings only after he tried to withdraw - casinos mistake

Not reading T&Cs again - players mistake (But he shouldnt have to just after receiving the mail that Poland is now allowed for bonus)

In my opinion the casino should pay his winnings and tell him what went wrong and that he will not get paid if this happens again. Happy and thankful customer who will remain loyal to the casino instead of him never play again. Sorry to say, but at this time i see no reason for registering.



And i noticed on your german site it says "Akitonen" instead of "Aktionen". :)
 

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Send out an email for a bonus he is not qualified for - casinos mistake
Add a bonus automatically he is not qualified for - casinos mistake
Let him play and confiscate his winnings only after he tried to withdraw - casinos mistake

Not reading T&Cs again - players mistake (But he shouldnt have to just after receiving the mail that Poland is now allowed for bonus)

In my opinion the casino should pay his winnings and tell him what went wrong and that he will not get paid if this happens again. Happy and thankful customer who will remain loyal to the casino instead of him never play again. Sorry to say, but at this time i see no reason for registering.



And i noticed on your german site it says "Akitonen" instead of "Aktionen". :)

Dear Bowki,

We are sorry you feel this way. This was an issue which was discussed in private and an agreement was reached with the player as far as I know.

Thanks for the correction in German, we will fix it straight away. If you ever change your mind, I will be here to help you out with anything you might need. :)

Best,

Rafelito
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
Hi Rafelito,

im sorry if i got something wrong here and an agreement was made. My opinion was just based on what i read here. Apologies for that. :)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Some more mistakes in the German version of your site:

- If you click on any of the following: Kontakt - Sicherheits-Center - Partner you end up on the respective English pages. Might be intentional, if not then you have about 50% of your site content not translated. :D

More mistakes in your translations and expressions but then i would have to start charging you for the service. :D
 

PyroclasticFlow

New Member
PABnoaccred
Joined
Dec 19, 2010
Location
Poland
"Agreement" - That's an exaggeration. Casino offered to refund my deposits.
I agreed because it's better than nothing, because I knew that they did not pay my winnings.
I have read about other cases of confiscation and they were adamant - although the fault was also on their side.
 

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Some more mistakes in the German version of your site:

- If you click on any of the following: Kontakt - Sicherheits-Center - Partner you end up on the respective English pages. Might be intentional, if not then you have about 50% of your site content not translated. :D

More mistakes in your translations and expressions but then i would have to start charging you for the service. :D

Dear Harry,

I have the team checking the German section. Thanks for your time :)

Best,

Rafelito
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
Hi again Rafelito,

I found some other things you might want to look at. I checked Outdated URL (Invalid) and point 7 of Free spins and bonuses there are not all games listed you excluded from bonusplay.

"Lucky Angler,Blood Suckers, Big Bang, The Dark Knight, The Dark Knight Rises, The Wish Master, Devil's Delight, Robin Hood, Tomb Raider 2, Tornado: Farm Escape and Dead or Alive."

and counting 50%

"Zombies, Jack Hammer 2, Steam tower, Reel rush, Muse: Wild inspiration, Victorious, Ghost pirates and High Society"

But when i checked Outdated URL (Invalid) there are a lot more games excluded. Might cause some trouble.

Btw with this list i would consider joining ;)



And one more from the german site. "Stellen Sie Ihr Account in zwei einfachen Schritten her" isnt correct. It should say "Erstellen Sie Ihren Account in zwei einfachen Schritten"
 

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Hi again Rafelito,

I found some other things you might want to look at. I checked Outdated URL (Invalid) and point 7 of Free spins and bonuses there are not all games listed you excluded from bonusplay.

"Lucky Angler,Blood Suckers, Big Bang, The Dark Knight, The Dark Knight Rises, The Wish Master, Devil's Delight, Robin Hood, Tomb Raider 2, Tornado: Farm Escape and Dead or Alive."

and counting 50%

"Zombies, Jack Hammer 2, Steam tower, Reel rush, Muse: Wild inspiration, Victorious, Ghost pirates and High Society"

But when i checked Outdated URL (Invalid) there are a lot more games excluded. Might cause some trouble.

Btw with this list i would consider joining ;)



And one more from the german site. "Stellen Sie Ihr Account in zwei einfachen Schritten her" isnt correct. It should say "Erstellen Sie Ihren Account in zwei einfachen Schritten"

Thank you very much for your help Bowki!

Changing it.

Best,

Rafelito
 
Status
Not open for further replies.
Top