chan111 vs Tropica (2012)

[chayton]

[/B]

That`s it. He/she waited for more than two years to bring this old issue in public.

If I have a problem with a casino I would not give up (as seen last week with Uptown Aces) until I have an answer from Maxd or the casino.

All this chan111 " I lost my money 2 years ago" thread makes no sense to me. Maybe we will see his/her name here in red soon.

Lots of people getting paid after years from the Virtual group after all, it's not THAT uncommon.

I remember in some old cases where someone would dust out an old complaint once they realized that the casino was under new ownership. In some cases it was legit, where the first casino didn't pay just because they didn't feel like it, and the new management settled the debts. In other cases though, it was because the player just thought it was worth another try JUST because there are new owners who are trying to become accredited, even if they already had a failed PAB or broke terms or whatever.

 

[KasinoKing]

Here's a problem, until Rival man-up and actually have a representative on the forums, or actually be contactable in some way, their arbitrary and often unfair back end decisions will continue.

Instead they shy away from the public, creating the perception of a company who thinks of themselves above the peasants that actually line their pockets.

A Rival casino might intercede on your behalf, but none of them have the juice to actually change anything or rock the boat with their fearsome overlords.

This isn't the first time a player has been treated poorly, based on the security systems of Rivals back end. Always the same, a host of unsubstantiated accusations backed up with no evidence. It always boils down to 'oh, actually it's because Rival said so'.

Until Rival make themselves available to scrutiny to either the staff here or the public at large, all of their Casinos should be avoided. Think you are safe at Tropica? The rep is a great guy and will do his utmost no doubt. But the day you end up banned or have a huge withdrawal withheld by their back end system, you will be left in a void with no recourse. STILL to this day no one have ever explained the legality of the Rival back end system that shares your personal information with other Rival organizations and casinos you never signed up for.

I have "thanked" this post, but I want too make it crystal clear only because I agree that what Mclee said applies to ALL software providers, not just Rival.
Apart from 3Dice and Thunderkick, not one other supplier that I can recall has ever stepped up to the plate on this forum and made any comment or replied to any genuine questions from players.
Why? I do not have the faintest clue. Personally I think that silence, although not proving them guilty of any wrong-doing, fuels speculation more than anything else that they DO have something to hide.
Therefore in thanking his/her post I am NOT agreeing that all Rival casinos should be avoided - personally I think there are quite a few casinos on this platform who are at least as good, if not better, than most casinos using other softwares.
I do wish Rival would be more transparent about their "global bonus banning policy" and other factors which lead to players running into problems, but the same applies to Playtech, MG, RTG, etc... who all also have a similar "speak to the hand" attitude.

KK

 

[maxd]

FWIW my experience is that it's not so much a "speak to the hand" position that the industry people take as much as it is "we don't want to risk getting shredded on the forums" The end result is more or less the same of course but in truth there are very few (if any) igaming companies that are willing to hang out in the mosh pit that the forums can be. Every now and then someone will give it a go -- we've had a few recent examples that perfectly illustrate this -- but after a fairly brief period (in almost all cases) they withdraw behind the corporate curtains. I'm not saying I blame them but it is unfortunate that that channel of communication is seldom as open as it could be.

 

[chayton]

FWIW my experience is that it's not so much a "speak to the hand" position that the industry people take as much as it is "we don't want to risk getting shredded on the forums" The end result is more or less the same of course but in truth there are very few (if any) igaming companies that are willing to hang out in the mosh pit that the forums can be. Every now and then someone will give it a go -- we've had a few recent examples that perfectly illustrate this -- but after a fairly brief period (in almost all cases) they withdraw behind the corporate curtains. I'm not saying I blame them but it is unfortunate that that channel of communication is seldom as open as it could be.

Ha...I can see it now....

To the MG representative: "Why do all your games suck?"
To the NetEnt Rep: "Why do all your new games suck?"
To the Playtech Rep: "Why do all your licensees suck?"
To the RTG Rep: "See above"

 

[suzecat]

FWIW my experience is that it's not so much a "speak to the hand" position that the industry people take as much as it is "we don't want to risk getting shredded on the forums" The end result is more or less the same of course but in truth there are very few (if any) igaming companies that are willing to hang out in the mosh pit that the forums can be. Every now and then someone will give it a go -- we've had a few recent examples that perfectly illustrate this -- but after a fairly brief period (in almost all cases) they withdraw behind the corporate curtains. I'm not saying I blame them but it is unfortunate that that channel of communication is seldom as open as it could be.

How well do accredited casinos follow CM's requirement to have an active rep on the forum that can be PMed when needed?'

Sometimes lately some reps have been AWOL for extended periods ("on vacation") and no one has been tasked to fill in for them.

So is this cool or should it be addressed and modified? I thought accreditation meant something to these casinos, e.g. a status they wanted to keep. If i am off base then please set me straight.

 

[bigjohn]

I have "thanked" this post, but I want too make it crystal clear only because I agree that what Mclee said applies to ALL software providers, not just Rival.
Apart from 3Dice and Thunderkick, not one other supplier that I can recall has ever stepped up to the plate on this forum and made any comment or replied to any genuine questions from players.
Why? I do not have the faintest clue. Personally I think that silence, although not proving them guilty of any wrong-doing, fuels speculation more than anything else that they DO have something to hide.
Therefore in thanking his/her post I am NOT agreeing that all Rival casinos should be avoided - personally I think there are quite a few casinos on this platform who are at least as good, if not better, than most casinos using other softwares.
I do wish Rival would be more transparent about their "global bonus banning policy" and other factors which lead to players running into problems, but the same applies to Playtech, MG, RTG, etc... who all also have a similar "speak to the hand" attitude.

KK

IMO, Rival have a lot more to answer for.

I do not see many stories of the other major software suppliers getting involved with the day to day transactions of players at casinos that use their software. They seem to only get involved when they are asked or when there is a big progressive win or a software malfunction.

It seems like Rival wants their hands in everything and RTG seems to be the opposite.

 

[mclee321]

Aye, Rival aren't just the software provider. They (in many cases of Rival casinos), provide support, security and finance systems. The also seem to have the final word on events happening in their licensees casino. And they answer to nobody. No accountability. No clarity.

 

[chan111]

I went public with the story 2 years ago in 2 forums noluckneeded.com and askgamblers.com

It is not true to represent it as if I wake up after 2 years. The only reason I published it was their trial to become accredited. I saw that and I wanted to share my bad experience with them in order to be paid but Tropica has other plans, they want to be accredited and not pay at the same time using the fact 2 years elapsed and lets see soon what other stories I am going to hear in order to avoid paying, I am sure there will be a new story, I say it from looking at the past I hope I am wrong

 

[maxd]

How well do accredited casinos follow CM's requirement to have an active rep on the forum that can be PMed when needed?'

IMO most do well enough. What I was referring to in that post is the rep being actively involved ON THE FORUMS, meaning posting, reponding, participating in the debates, etc. AFAIK there is no requirement for them to be involved at that level.

In terms of the requirements for reps to be involved in the forums I have to say that a lot of folks seem to be reading considerably more into those than the Link Outdated / Removed actually state. Quoting from "Industry and Player Assurances":

... Must have a representative ... listed in Casinomeister's forum. This representative must be directly involved with customer/player service, or who can make decisions involving player issues.

The way I read it that means have somone monitoring the forums, not necessarily being actively involved on the forums. There's a big difference between the two, particularly from most casino managment's point of view which is what I was driving at in that previous post.

That said having the reps go AWOL for extended periods is certainly NOT cool. If it's a persistent problem then yes, I believe they are stretching their compliance with the Accred Standards way too thin.

 

[Casinomeister]

Ok Chan111,

It's time to stop ignoring my questions - in American vernacular it's "shit or get off the pot".

I sent you a friend request at Facebook some time ago. It's still there. So what's the problem? I can only surmise:

a) You don't want to be my friend
b) You don't have access to your FB account anymore (but you just said you did)
c) I'm addressing Dirk right now.

Don't turn this thread into your own private circus. Answer my questions - and don't lie. Thank you.

 

[vinylweatherman]

Ok Chan111,

It's time to stop ignoring my questions - in American vernacular it's "shit or get off the pot".


Don't turn this thread into your own private circus. Answer my questions - and don't lie. Thank you.

Perhaps he/she is taking another 2 year nap

 

[Casinomeister]

ZZZZZZzzzzzzz

 

[Casinomeister]

And so far the OP is confirming my suspicions. I make a simple request that would clear up a question about identity, and *poof* - not a word.

I'll give it a couple more hours before I chalk this up to another frivolous complaint.

 

[chayton]

EDIT: sorry, I saw you responded just when I was asking....

 

[Casinomeister]

In case anyone is wondering, I'm waiting to hear back from the OP before moving forward with this.

 

[chayton]

It takes time to completely change a facebook page.

 

[vinylweatherman]

It takes time to completely change a facebook page.

It's all recorded in the timeline though, and friends can see it.

The only way out is to ditch and recreate, but this too is easily spotted in the timeline.

Maybe the OP could help by posting exactly how, step by step, he accepted the friend request. He can also confirm from his end whether or not it has worked by checking his friends list, and Bryan can also see whether he has the kind of access to the OPs Facebook that a friend would, even if the acceptance hasn't shown up.

It's also possible that the OP has "liked" Casinomeister (the page), rather than accepting the "friendship" request.

 

[hoff1985]

Weird weird thread.... All i can say aboutnit generally:

1. i have no doubt that dieter and tropica will handle the case 100% fair. They are top notch and the best rival casino out there IMHO.

2. Rival is sometimes very painful when it comes to accusations. I was accused of linked accounts back in the days and yet i'm still
Bonus banned everywhere except Slots Capital abd Tropica because i gave them proof that the accusations were bullshit. Rivals "security" system doesn't always work the right way, you need an independent rival casino you can trust.
My opinion!

 

[Googobucs]

Me thinks the OP is not who he claims to be and was using a VPN to mask his real identity but the smarter than average sleuthing team of Bryan & Max have foiled his plot.

Who really knows for sure ?

 

[gagamel]

Any news in this case?

 

[Casinomeister]

Any news in this case?

I hate clichés, but the silence is deafening. The OP has disappeared - yet I've made an attempt to contact her on Facebook and via email.

Makes you go hmmmm.

 

[gagamel]

This case will not end well for the OP

Just my opinion

 

[Casinomeister]

Well, I'm banning this person's account for being a fraudster. It's pretty apparent that he's "borrowed" his girlfriend's identification in order play in her name. If this person has any issues with this, he/she knows how to contact me.

 

[spintee]

I found the person on fb, added and nothing come back, I think you give them more than a fair chance to sort things