Challenge Casino

[Arieri]

I am a pretty new player in the Online Casino field. A few months ago I deposited $100 to Challenge Casino , because it is reputable one according to Casinomeister. I checked out the rules of this casino. They have two different accounts: bonus account and real account. Credits can be somehow transform from bonus account to real account.

But quess what? They refused to tell me what is the "conversation rate". That is, they reserve a right to give - for instance - 2 dollars bonus after you've played your bonus account to zero. After that you have to wager 20 * (2 +100) = 4040 before you can make any withdrawal. And they say to give $100 absolutely free. If this is not cheating, nothing is.

Ok, when I realised what kinds of Challenge Casino is, i refused to receive their "free" money. They accepted this. But guess what part II? They still insisted that I have to wager 20 * 100 = 4000 before getting a right to withdraw. I denied to do this. After long negotiations I they let me withdraw my original deposit back.

After this terrible "gaming" experience I have played only in Intercasino, in which everything is easy.

But still I wonder why Casinomeister recommend Challenge Casino. Okey, if somebody is looking for a BIG challenge, it is a right place.

 

[deezamn]

I love Challenge Casino and the entire group they're affiliated with. I like their software, selection of games, and their bonus structure. It is slightly confusing at first, but it's more than fair. Also, I don't think I've received better, more competent, Customer Service than I have with their live chat support. They're always 100% right on. And the one time they were off, I got an email from the guy I spoke with in Live Support, apologizing for his mistake, and saying he'd forward along what he'd originally told me and fix the problem (which he did, and very quickly too).

It's probably my favorite group, and it definately gets more of my blackjack and slot play (and probably VP as well) than any other casino and/or group. I give them an A. Now, if they only didn't exclude Vegas Strip BJ from any and all wagering requirements...they'd get an A+.

 

[Vesuvio]

Arieri,

your post seems to have got caught in a timewarp. The conversion rate scam did apply many months ago and made this group rogues (I was one of the ones campaigning to have them rogued on here).

For a long time now, however, they've had a clear bonus system which is perfectly fair. They've been fiddling around with it recently (banning games, reducing max bets, upping the wr), but your post doesn't really apply to the current state of affairs.

If you deposited $100 and received a bonus then it's understandable that they might hold you to the terms that existed at the time. Did you just leave the money in there and hope they'd forget about them?

 

[Black21Jack]

The conversion rate scam did apply many months ago and made this group rogues (I was one of the ones campaigning to have them rogued on here).

I am confused as to why you would try to get a casino rogued simply because you don't like their bonus terms. Was this so called 'scam' spelled out in their terms? If so then players have a choice to either play there without claiming a bonus (simple) or just move along to a casino where they like the bonus terms. This certainly does not make them a rogue. If I owned a casino, it would be my choice to make the bonus wagering requirements 50000 x bonus + deposit if I wanted and it would be your choice to play it or not. I would not be a 'rogue' as long as I had it detailed in my terms and was not trapping anyone into playing not knowing what they were getting themselves involved in. I have seen the term 'rogue' thrown around way too much in the forum lately for ridiculous reasons, mostly the players fault. Surprise, surprise most of the bashers, and rogue callers are bonus players. Then if anyone sticks up for the casino they are bashed for not standing together with their fellow players and called ass kissers. Why is it expected that all players should stick together, fraudulent or legitimate against the 'evil empire' known as the online casino? Either the player is right or the casino is right, and it can be determined most of the time very easily. Not starting a fight or anything, it just bugs me. Sorry CM, I took the thread slightly off topic.

Edit: Just read Casinomeisters definition of a rogue casino in the 'evil ones' section and I am pretty sure that disagreeing with casino bonus terms as they pertain to the conversion of the bonus would not qualify.

 

[Vesuvio]

I am confused as to why you would try to get a casino rogued simply because you don't like their bonus terms. Was this so called 'scam' spelled out in their terms?

It wasn't that I didn't like their terms, it was that they didn't tell the player the details. They included something along the lines of 'bonus funds will be available to transfer at a rate we decide'. Naturally anyone who chooses to play at the casino would be curious to know what the rate is, so they go to CS to ask for assistance. Unfortunately CS had obviously been told that they weren't to give out this information under any circumstances. I imagine the definition of rogue casinos includes something about rude and unhelpful customer service (they always just stopped talking to me and others rather than saying goodbye).

Additional features included slow payments and adding a fee for cheque withdrawals when the cash-in screen stated they were free. They then went on to lie about this when questioned.

If I owned a casino, it would be my choice to make the bonus wagering requirements 50000 x bonus + deposit if I wanted and it would be your choice to play it or not.

Agreed - and I agree it wouldn't be a rogue casino (as long as the terms were specific and the casino adhered to them). You'd also have very few players. Bonuses aren't offered out of the goodness of casinos' hearts. It's just a business decision to increase their profits.

Surprise, surprise most of the bashers, and rogue callers are bonus players. Then if anyone sticks up for the casino they are bashed for not standing together with their fellow players and called ass kissers. Why is it expected that all players should stick together, fraudulent or legitimate against the 'evil empire' known as the online casino? Either the player is right or the casino is right, and it can be determined most of the time very easily. Not starting a fight or anything, it just bugs me. Sorry CM, I took the thread slightly off topic.

If you look at my post you'll notice I'm actually defending Challenge Casino here against what I considered an unfair attack. I don't think players do stick together, unless the casino's clearly in the wrong.

Most players use bonuses, and the only reason for playing at most on-line casinos is to get bonuses (otherwise you'd stick with 3 or 4 trustworthy ones, depending which software you prefer). Bonuses have complicated terms and conditions and casinos try on all sorts of tricks, so of course most complaints relate to bonuses. I don't see why that's a bad thing. It's a good indication of whether a casino's rogue or not.

If you're not playing with bonuses, and therefore making the casino more money, you might be treated ok and only realise they're rogue when you finally hit a big win. The bonus hunters will have discovered it sooner and reported on websites like this one.

 

[Arieri]

Openess is valuable

Vesuvio,

Ok, thanks for current information. I am glad to hear that my post was outdated.

I value a lot that there are person like you who campaigns for honest marketing methods. Online gambling is actually fun and exciting. It is a pity if palyers itself undermine this way of life by accepting dishonest marketing policy.

Old methods of Challenge Casino were typical example of false marketing. They wanted to promise a lot, but were not ready to give anything - even vice versa. Openness should be one of the most important precondition for all reputable casinos. Any casino, which use secret conversation rates, is nothing else but rogue.

Btw, I really made an agreement with Challenge Casino that I do not use bonus account. In spite of that they demanded that I have to reach their wagering requirements. This was not understandable.

All the best for you and every honest and open-policy casinos,

Arieri