Central Databases?

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
Wonder if anyone knows about these things...i as some of you may have read aint a total MG fan but i am a sucker and always end up going back and making that last deposit..Now you have to take me on my word about this..i have NEVER abused bonuses i have never stated problematic gambling i have never used dodgy cards i have never infact done anything outof the ordinary..so today i click on accredited casinos goto goldenriviera signup deposit 50 and bang acct locked...i of course goto cs live..and the statement your accts been locked by our security department came out..and i asked why? and the reply because your acct was flagged up by our central database??? so my little evening of enjoyment is now sitting here peed off cos i cant do a thing...i see the point if id done something before but nope never..crazy huh..ive PM vpl on here but dont expect a reply till after xmas im just so infuriated...
 

mistertee

Dormant Account
Joined
Mar 26, 2008
Location
Lousy-ana
same thing happened to me last night at This is Vegas !! logged in and my account was locked !! I have made one deposit for $25 a few weeks ago and cashed out $100 - if that's why they locked my account , then I don';t need them !! There are plenty of other casinos that will get my business !!
:)
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
i have

same thing happened to me last night at This is Vegas !! logged in and my account was locked !! I have made one deposit for $25 a few weeks ago and cashed out $100 - if that's why they locked my account , then I don';t need them !! There are plenty of other casinos that will get my business !!
:)
absolutely no idea why they would do this at all...the thing is i ave never even asked for the first deposit bonus or wanted it so that rules that out..ive only ever played at 32 and JPIAF..so aint exactly goin round them all..and here i am xmas eve home alone just wanted some fun online playing slots and bang ..can u imagine them at a live casino after you hand over a lotta cash to get chips then the cashier says sorry your not allowed to play.:lolup: just dunno why this has happened..wonder if this has happened...
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
Alexis,

I'll assume that your 50 didn't get returned?

Golden Star Network used to own golden riviera casino but were bought out by Vegas Partner Group.

Just out of interest have you held any account with either of these two casino groups before? If so then maybe there is one bonus rule for all casinos or something like that.



Cheers

T
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
Acct

looked through all these casinos vegas own and cant say ive ever ever deposited farless taken a bonus at any of them before..
 

Norseman1

Banned User
Joined
Dec 10, 2008
Location
Norway
Alex

The most u should have to wait after sending docs is a few hours . If u as u have said aint ever taken any bonuses<deposit that is> never volantarily excluded then this is what i would at minimum call non accredited casino behaviour maybe someone here can help but i wouldnt count on it.
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
Hi Alexis,

No point contacting casino support because their hands will be tied by security protocols. I would however send an email to casino support just so there is something on record. If you can locate a floor manager email addy on site I'd CC to that as well.

I know it's no consolation but you've contacted the i-rep here yes/no?

As it's Christmas I don't think you'll get much help on this for a few days (maybe Monday or Tuesday) because where Christmas day falls. However as frustrating as I can imagine this is for you, don't fret I'm sure it will all be sorted out.


Merry Christmas :)

T
 

soflat

Dormant Account
Joined
Oct 3, 2005
Location
Florida
Alexis,

Just out of interest have you held any account with either of these two casino groups before? If so then maybe there is one bonus rule for all casinos or something like that.

T

Actually, they encourage players to sign up at more than one of their casinos. There is a thread in the last day or two regarding their mailings offering an extra $15 bonus when you sign up at another casino within the group.

They shouldn't have taken the deposit if the account were flagged.
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
But

Actually, they encourage players to sign up at more than one of their casinos. There is a thread in the last day or two regarding their mailings offering an extra $15 bonus when you sign up at another casino within the group.

They shouldn't have taken the deposit if the account were flagged.

Why would they have it flagged unless after some comments ive made on here have stretched a little farther than i thought cos thats the only way i could possibly have an acct flagged...im gutted tonight about this not for the cash but tv is trash and just wanted to play some slots:(
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!

Norseman1

Banned User
Joined
Dec 10, 2008
Location
Norway
Maybe i am wrong

But taking someones money and not telling them why is theft no? Infact just taking it is huh another of micros latest tricks huh
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
with VPL being accredited here you should at least get your deposit back, although i cant see why they would ban you, maybe its an ip mixup or something like that
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
ban me?

with VPL being accredited here you should at least get your deposit back, although i cant see why they would ban you, maybe its an ip mixup or something like that

Why on earth would they ban me ive never ever in my life deposited at VPL casinos ever before.as i said on an earlier thread ive only played and deposited at 2 which are JPIAF and 32red..thing that annoys me is had i not contacted live support ive had zero emails so id have deposited my money acct locked and bye cya thats what it lookslike huh ...weird behaviour from an accredited casino if u ask me....
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
It wouldn't surprise me if there was a central database to be honest. I doubt it's an "official" one, but like the land-based casinos and often retail outlets collaborate to keep out fraudsters, it seems logical that there is something online aswell.

If there was, then whether its relevant here is impossible to say. I've had accounts locked the nminute I've opened them before now and I don't do signup bonuses so I doubt it's anything sinister.
 

Norseman1

Banned User
Joined
Dec 10, 2008
Location
Norway
Simmo

It wouldn't surprise me if there was a central database to be honest. I doubt it's an "official" one, but like the land-based casinos and often retail outlets collaborate to keep out fraudsters, it seems logical that there is something online aswell.

If there was, then whether its relevant here is impossible to say. I've had accounts locked the nminute I've opened them before now and I don't do signup bonuses so I doubt it's anything sinister.
simmo i think its nice u sayin somethin on this on other anti-mg threads not much input however. How wrong is it for a casino to do like what they done in this case? Lock acct no emails nothing? Surely thats not good practice huh?
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
If you've only ever played at 32Red and Jackpots in a Flash, I highly, highly doubt you would exist in a central database, if there is one.

More than likely some automated process has flagged the account for a check - this used to happen to me all the time as well. I'd guess that the support chose the wrong words to describe what happened - probably should have said "system flagged you" rather than "central database flagged you".

Kinda sucks to have the account locked over a holiday period - but I'd guess that it will be unlocked before long. Definitely keep us posted on how things progress.

Wonder if anyone knows about these things...i as some of you may have read aint a total MG fan but i am a sucker and always end up going back and making that last deposit..Now you have to take me on my word about this..i have NEVER abused bonuses i have never stated problematic gambling i have never used dodgy cards i have never infact done anything outof the ordinary..so today i click on accredited casinos goto goldenriviera signup deposit 50 and bang acct locked...i of course goto cs live..and the statement your accts been locked by our security department came out..and i asked why? and the reply because your acct was flagged up by our central database??? so my little evening of enjoyment is now sitting here peed off cos i cant do a thing...i see the point if id done something before but nope never..crazy huh..ive PM vpl on here but dont expect a reply till after xmas im just so infuriated...
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
Thanks

i will def let you know the outcome of this ..and ur right it sucks at this time of year...i did in my initial post write exactly what i was told though..i appeared on a central database this was the words of the csr..and this is worrying to say the least..and no email nothing from the casino which i thinks a disgrace to be honest....
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Lock acct no emails nothing? Surely thats not good practice huh?

There should be some sort of explanation for sure. It's possible an email got spam-filetered of course, although I think some casinos rely on the message that comes up on the screen which normally says something like "Please contact casino support for assistance". If it was my casino, I would be contacting the player for sure, unless it was so obvious that the player was a fraud of course in which case, you'd just hope they'd go quietly ;)
 

Alexishot69

Banned User
Joined
Jul 6, 2008
Location
Edinburgh
This is it

There should be some sort of explanation for sure. It's possible an email got spam-filetered of course, although I think some casinos rely on the message that comes up on the screen which normally says something like "Please contact casino support for assistance". If it was my casino, I would be contacting the player for sure, unless it was so obvious that the player was a fraud of course in which case, you'd just hope they'd go quietly ;)

simmo i if id been caught red handed fair n square but have never ever deposited money at that casino or any of the other groups casinos either and id have been as well tlaking to CS about fishing for trout than asking why it had been locked..geeee i am expecting someone in a few days to email me saying "this is protocol" your security is important to us we hope you understand now heres 10 for inconvienience now go lose it :lolup:
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
They shouldn't have taken the deposit if the account were flagged.

That's what I find hard to understand. As Simmo and others have said & I too have experienced, accounts get opened and normally locked within minutes if flagged.

Although if account security is not conducted in house, handled by Proc Cyber for instance, then I found it may take up to a couple of hours. Maybe there lays the answer.


Cheers

T
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
If it helps any, any time I have been locked, it's always been after the deposit.

The most likely reason, in my case, is because the credit card I am using (or even Neteller) shows US registration details, but I am located in Thailand.

Now you have to admit that this is somewhat of a legitimate reason - I am not saying that this is the case here, but I am pointing out that there are legitimate reasons why a lock occurs after a deposit is made.
 
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