Dear Players,
I would like to inform you about a very serious problem I had with celtic casino. Although I am not a regular gambler, less online (my second time ever online), I would do my best to protect anyone from playing at that casino. Not only they will steal your money, but they will also treat you as a dumb person, make fun of you, telling you they will steal you and have the full right to do it. Here's what happened after I opened an account nearly a month ago.
I deposit 20 euros by paysafecard twice or three times, I loose them each time. I deposit 40 euros by moneybookers, then loose. I deposit 100 by moneybookers then win 1500. I never accepted bonus. I only wanted to gamble with my own money. One week after a payout request, A person called Stuart Seguin sends e-mail saying that they discovered in playing behavior a so called "martingale" method, which is contrary to their terms and conditions. Although sometimes I did that, my winnings were not due to that. They were mainly due to big bets on baccarat, especially my first bet of 100 euros. Now they tell me if you had lost you would have lost. But you won, so we will give you 100 euros deposit, and refund the previous 40 euros (although completely lost). Do you believe that? THAT'S STEALING.
I have posted as well a complaint on askgamblers since I have verified this casino it was one of the casinos that never showed fraudulent behavior... Well here's a terrible one.
They also closed permanently my account. If I had lost, with the same bets I made, do you think they would have done that? NO. THE ONLY REASON THEY DID THAT IS IS THAT I HAD THE CHANCE TO WIN.
I of course have all proofs of pending 1500 euros payout request confirmed by e-mail, and then an e-mail from me asking to block my account to protect them.
I will post here the e-mail sent to me by the "fraud" manager. I also forwarded this e-mail to gambling grumble. They found it was a lot fun since as they said to me casinos love players who use martingale since it is these players who loose fortunes at casinos (although not my method because most of the time I was tripling the bets each time so without tremendous chance I would have lost everything). The casino treating me as a dumb, making fun of me, and stealing me. This is so disgusting. I will never forget that. So here's the e-mail:
"My name is Stuart Seguin and I’m the Fraud Manager at Celtic Casino.
After reviewing your account in detail we have confirmed violation of our Terms & Conditions within your betting behavior. As it is clearly stated in our Terms & Conditions which you agreed to when creating your account, Celtic Casino is intended for recreational players only and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any person having systematic betting strategies will be subject to having their account suspended, their earnings removed and their original deposit refunded.
Unfortunately, we have found systematic behavior within your game play (Martingale strategy) and your account has been permanently closed, your winnings voided and your initial deposits refunded back to the same Moneybookers account you used to deposit for a total of €140."
First of all, the word martingale doesn't even exist in their terms and conditions. Second, I am a recreational player. That's why they waited so long for me to come back give all my winnings thing I'd never do. Third, and most importantly, he gave me 140 euros. Where does this sum of money come from? it's the deposits I made by money bookers!!! yes, all deposits I made by moneybookers were refunded (although the previous 40 euros deposit was lost!!!! but given back!!!), but not the ones I made by paysafecard. That shows to which point they are not acting according to any terms and conditions. They just do not want to pay the money they ow me.
Again, I have all proofs. This casino should make players run away, in case no solution is found to this problem.
Best Regards
I would like to inform you about a very serious problem I had with celtic casino. Although I am not a regular gambler, less online (my second time ever online), I would do my best to protect anyone from playing at that casino. Not only they will steal your money, but they will also treat you as a dumb person, make fun of you, telling you they will steal you and have the full right to do it. Here's what happened after I opened an account nearly a month ago.
I deposit 20 euros by paysafecard twice or three times, I loose them each time. I deposit 40 euros by moneybookers, then loose. I deposit 100 by moneybookers then win 1500. I never accepted bonus. I only wanted to gamble with my own money. One week after a payout request, A person called Stuart Seguin sends e-mail saying that they discovered in playing behavior a so called "martingale" method, which is contrary to their terms and conditions. Although sometimes I did that, my winnings were not due to that. They were mainly due to big bets on baccarat, especially my first bet of 100 euros. Now they tell me if you had lost you would have lost. But you won, so we will give you 100 euros deposit, and refund the previous 40 euros (although completely lost). Do you believe that? THAT'S STEALING.
I have posted as well a complaint on askgamblers since I have verified this casino it was one of the casinos that never showed fraudulent behavior... Well here's a terrible one.
They also closed permanently my account. If I had lost, with the same bets I made, do you think they would have done that? NO. THE ONLY REASON THEY DID THAT IS IS THAT I HAD THE CHANCE TO WIN.
I of course have all proofs of pending 1500 euros payout request confirmed by e-mail, and then an e-mail from me asking to block my account to protect them.
I will post here the e-mail sent to me by the "fraud" manager. I also forwarded this e-mail to gambling grumble. They found it was a lot fun since as they said to me casinos love players who use martingale since it is these players who loose fortunes at casinos (although not my method because most of the time I was tripling the bets each time so without tremendous chance I would have lost everything). The casino treating me as a dumb, making fun of me, and stealing me. This is so disgusting. I will never forget that. So here's the e-mail:
"My name is Stuart Seguin and I’m the Fraud Manager at Celtic Casino.
After reviewing your account in detail we have confirmed violation of our Terms & Conditions within your betting behavior. As it is clearly stated in our Terms & Conditions which you agreed to when creating your account, Celtic Casino is intended for recreational players only and any players found to be abusing any rule or regulation, professional bettors, syndicates, or any person having systematic betting strategies will be subject to having their account suspended, their earnings removed and their original deposit refunded.
Unfortunately, we have found systematic behavior within your game play (Martingale strategy) and your account has been permanently closed, your winnings voided and your initial deposits refunded back to the same Moneybookers account you used to deposit for a total of €140."
First of all, the word martingale doesn't even exist in their terms and conditions. Second, I am a recreational player. That's why they waited so long for me to come back give all my winnings thing I'd never do. Third, and most importantly, he gave me 140 euros. Where does this sum of money come from? it's the deposits I made by money bookers!!! yes, all deposits I made by moneybookers were refunded (although the previous 40 euros deposit was lost!!!! but given back!!!), but not the ones I made by paysafecard. That shows to which point they are not acting according to any terms and conditions. They just do not want to pay the money they ow me.
Again, I have all proofs. This casino should make players run away, in case no solution is found to this problem.
Best Regards