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Tips CDS - RTG gaming complaint system closed or ??

Discussion in 'Online Casinos' started by KYC, Nov 5, 2014.

    Nov 5, 2014
  1. KYC

    KYC Dormant account

    Occupation:
    Director
    Location:
    Bulgaria
    Hi All

    please be informed....

    You must register/login in order to see the link. ARE NOW GONE AND OUT !!
     
    1 person likes this.
  2. Nov 5, 2014
  3. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    That link doesn't lead to any evidence to support what you said.
     
  4. Nov 5, 2014
  5. KYC

    KYC Dormant account

    Occupation:
    Director
    Location:
    Bulgaria
    PETRO@ are you blind ?...have you clicked the link...your a joke...lol
     
  6. Nov 5, 2014
  7. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I'm as sure as I can be about it. If it is closed for you it could be because of our location difference.
    From my end CDS seems fully functional.
     
  8. Nov 5, 2014
  9. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Functional for me too.
     
  10. Nov 5, 2014
  11. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    The link works fine for me as well.
     
  12. Nov 5, 2014
  13. Zabier

    Zabier Experienced Member

    Occupation:
    Writer
    Location:
    Cardiff
    Link is working fine for me too.
     
  14. Nov 5, 2014
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I think what the OP is referring to is that the site may appear to be functioning - in fact it is not: all the links are for other websites that give advice for resolving disputes. None are for the casinos that run off of the RTG platform.

    And at the top:
    centraldisputesystem.com expired on 11/02/2014 and is pending renewal or deletion.

    Someone needs to put a boot in someone's ass over this.
     
    3 people like this.
  16. Nov 5, 2014
  17. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I'm getting just a placeholder Network Solutions page too. Weird that they would let that happen.

    EDIT: Petro is right too. I went through an Australian Proxy and the site loads like normal. How odd. Why would that be???
     
    1 person likes this.
  18. Nov 5, 2014
  19. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Seems like you are reading something different to me on the CDS page here: You must register/login in order to see the link.
    The only link I can see leads to the complaint form and I can't see the part at the top you mentioned.

    I suspect that the CDS webpage might look differently depending upon which country you are accessing it though.

    This reminds me of something that happened years ago. I had to get help from other people to make a complaint through the CDS about a casino.
    Because the casino did not appear in the drop down box for me but it did appear for people from a different country. It seems the webpage has been this way since its inception.
     
  20. Nov 5, 2014
  21. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    This is what I see when going to CDS from Canada

    CDS - RTG gaming complaint system closed or ??: cds1.jpg,Nov 5, 2014

    And this is what I get if I go through an Australian or UK OR USA Proxy

    CDS - RTG gaming complaint system closed or ??: cds2.jpg,Nov 5, 2014
     
  22. Nov 5, 2014
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Really odd. I had the same result as Chayton. :what:
     
  24. Nov 5, 2014
  25. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    From what I see on the CDS webpage (which works properly for me here in California USA) KYC you might be the LOL joke :D. For some reason, CDS is not available to Bulgarians to complain. Is gambling legal in Bulgaria? Do you use a VPN to access gambling sites?

    Just a weird situation indeed.
     
  26. Nov 5, 2014
  27. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Can confirm from the UK works fine, same as chayton's proxy UK IP. Same page, same link which opens the dispute pdf form up. Maybe only viewable to certain jurisdictions?
     
  28. Nov 5, 2014
  29. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Seems odd though that it shows the domain being expired from certain jurisdictions though - when you visit from the UK does the domain redirect to a .uk address? Or is it still .com?
     
  30. Nov 6, 2014
  31. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    working fine for me, sort of

    The link seems to be working fine for me, except all the casinos that show are outdated or defunct. I do not see any of the current RTG casinos on the list of casinos. Very odd. Someone needs to contact them and see what's up with this.
     
  32. Nov 6, 2014
  33. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    It's always been like that - the only casinos you can choose from their site are casinos that are closed. If you have an issue with a current RTG casino, you have to go to the casino website and click the CDS link on their footer. It takes you to the CDS form, and it populates the form with the correct casino ID# number and information. :)

    ....unless you're from Canada, Germany or Bulgaria at least. :p
     
    1 person likes this.
  34. Nov 7, 2014
  35. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Problem fixed

    Hi All,

    I spoke to RTG and seems as there was some domain problem.

    All should be working now as expected I tested it myself and you should be able to see the proper CDS main site.

    If any of you will still experience any problems please let me know.

    Kind Regards,
    Karolina
     
    5 people like this.
  36. Nov 7, 2014
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    That was surely a weird domain problem. It shows up cancelled in some countries, and in others it's not. But I'm glad to see that they're up and running and fervently solving casino issues. :D
     
    1 person likes this.
  38. Nov 7, 2014
  39. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Yep, working correctly for me as well - thanks to the OP for pointing it out. And thanks to Karolina for contacting CDS. :thumbsup:

    :lolup: Fervently. Not a word normally spoken in relation to CDS. Was that sarcasm Bryan? :eek2:
     

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