Cbet.gg takes customers from restricted countries

elsumen

New Member
PABnononaccred
Joined
Jun 21, 2020
Location
Spain
Cbet.gg takes customers from restricted countries for which they don't have the license.
What they do is illegal, and they don't care.

They have accepted me as a spanish customers with no spanish license or regulation.

I have played there between April and May, I played normally, I was able to use all the website, my documents were accepted.

After trying to log in again to play in the beginning of June, I found a page saying the casino was blocked in my region and found that my account was blocked.

I was just playing not aware of the the legality of different casinos for different countries. When I saw this blocking page I got very suspicious and learned that Cbet didn't have the license to take me as a customer, take my money, and accept my documents.
They also don't follow the legal deposit limit maximum for spanish players of 3000€ a month.

Because of the illegality of this action I requested back all my deposits, but the casino does not wish to refund me.
 

neon claws

Experienced Member
Joined
Jan 5, 2020
Location
Australia
An analogy: you're happily buying meth from your local dealer, it's not legal, but you want your meth so you give him the cash and he gives you the meth.
One day he decides to start doing the right thing and stop selling meth, at which point you demand back all your money and think the cops will help you in this misguided endeavour.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
They don't operate in Spain, it's you who go abroad and play in Curacao.

They don't hold any Spanish licenses so they don't need to follow any Spanish regulations, same than i can some weed on my holidays in places where it's legal even it's not in country where i live.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
It's got a surprising amount of good reviews here -
You do not have permission to view link Log in or register now.
- along with your negative one.

The blocked page is a bit misleading; it suggests VPNs are okay, but only on the basis that if you are based in a supported country but not currently playing from there, you can use a VPN to continue to appear to be in one of their allowed countries. Essentially - VPNs on holiday are okay.

I haven't got a VPN setup for a supported country right now, so can't comment on any regulation or how trustworthy the games are...
 

elsumen

New Member
PABnononaccred
Joined
Jun 21, 2020
Location
Spain
They don't operate in Spain, it's you who go abroad and play in Curacao.

They don't hold any Spanish licenses so they don't need to follow any Spanish regulations, same than i can some weed on my holidays in places where it's legal even it's not in country where i live.

The terms and conditions say that Spanish customers are not allowed but I was able to play between april and may. I registered from Spain, and my documents were Spanish. There was not blocking page, I was not using VPN, and I did not try to hide my residence.
Even if Spanish language is not advertised, I received support in Spanish.

I don't think this is only my problem , or a problem of only Spanish people. In Askgamblers there is a person from Sweden with similar experience and request:
You do not have permission to view link Log in or register now.


It's got a surprising amount of good reviews here -
You do not have permission to view link Log in or register now.
- along with your negative one.

The blocked page is a bit misleading; it suggests VPNs are okay, but only on the basis that if you are based in a supported country but not currently playing from there, you can use a VPN to continue to appear to be in one of their allowed countries. Essentially - VPNs on holiday are okay.

I haven't got a VPN setup for a supported country right now, so can't comment on any regulation or how trustworthy the games are...

I didn't have a blocked page when I played. I registered and played like normal. Then I was blocked one day.

Their good Trustpilot reviews is why I joined.
Having played there I say that the website is not bad, and when I was playing I had a good time, I never thought something could be wrong and I was treated well by customer support.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@elsumen , you have an ongoing PAB on this issue and you are posting in this thread.

Please read the Player Arbitration Policies and Procedures, item 2.3.

You can either have us continue with your PAB OR you can continue posting, not both. Pick one.

Before you choose you should know that there is virtually zero chance that your PAB will produce a happy result for you. Curacao casinos routinely respond to such cases with "the player is responsible for following their local laws". In other words they'll blame you for the problem and that's "end of discussion" as far as they are concerned. And as you've already more or less said, there is nothing you, I or anyone else can do about it.

The only option for the PAB would be to appeal to them to do the right thing. Some Curacao casinos would consider it, most would not.
 
Last edited:

Robert Rabbit

Newbie member
Joined
Jun 21, 2020
Location
UK
Cbet.gg takes customers from restricted countries for which they don't have the license.
What they do is illegal, and they don't care.

They have accepted me as a spanish customers with no spanish license or regulation.

I have played there between April and May, I played normally, I was able to use all the website, my documents were accepted.

After trying to log in again to play in the beginning of June, I found a page saying the casino was blocked in my region and found that my account was blocked.

I was just playing not aware of the the legality of different casinos for different countries. When I saw this blocking page I got very suspicious and learned that Cbet didn't have the license to take me as a customer, take my money, and accept my documents.
They also don't follow the legal deposit limit maximum for spanish players of 3000€ a month.

Because of the illegality of this action I requested back all my deposits, but the casino does not wish to refund me.

Another post which would never have seen the light of day if the OP had actually won instead of lost. :-(
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Another post which would never have seen the light of day if the OP had actually won instead of lost. :-(

Likely not true. AFAICT the player's country is geo-blocked from the casino. During KYC on a withdrawal they would have seen that the player's country was on the restricted list and that almost certainly would have iced the payments. Not hard to imagine the player would still have raised a complaint.
 
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Robert Rabbit

Newbie member
Joined
Jun 21, 2020
Location
UK
Likely not true. AFAICT the player's country is geo-blocked from the casino. During KYC on a withdrawal they would have seen that the player's country was on the restricted list and that almost certainly would have iced the payments. Not hard to imagine the player would still have raised a complaint.
So if the player is geo-blocked how does he play on the casino. I'm asking as don't know, playing devils advocate here that would imply that you receive a message saying you are not permitted to play, you then have to use a VPN or a proxy to get around it?, which means you are deliberately circumnavigating one of the terms and conditions you were aware of.

At that point you basically lose the moral high ground I assume?

I'm not saying it applies in this case but generally speaking I assume that would be the case for someone geo-blocked.
 
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