I've just had an unusual and frustrating experience with Vegas Joker casino, a microgaming casino, that I wanted to share with you. I received an e-mail inviting me by name to play in a neteller promotion and I decided to take them up on it, it read like this:
So I deposited the money and sent the e-mail as instructed. I then received a response indicating that I was not eligble for this promotion. It read:
"Thank you for recent communication.
We would like to inform you that unfortunately you are not eligible for this promotion as it is for selected players only.
Please accept our apologies for the inconvenience caused, and we invite you to check your E-mail inbox on a regular basis for updated information on the numerous other promotions we offer on a regular basis."
OK, I thought, perhaps they were unaware that I was selected for this promotion I'd best send them the original e-mail showing how I was specifically invited by name to play participate. This was of no avail as they just responded again with the exact same form letter. Sorry pal, it's what we mean not what we say. On top of that these letters include the paragraph encouraging me to participate in future promotions. So I can do what? Deposit in good faith only to be told, "Ha! Not this time either. Sucker. Please try our next promotion though."
I think this clearly demonstrates some problems in both their Promotions and Customer Service departments.
As this is just a missing bonus I am not going to elevate this to "Pitch a Bitch" status. Letting the forum know about it and advising caution should do for now. Perhaps this is also a good time to invite other experiences with this group to join this thread. Maybe a pattern might emerge here. Anyone from Vegas Joker is also invited to chime in.
A little bit Irked
Hip Hop
So I deposited the money and sent the e-mail as instructed. I then received a response indicating that I was not eligble for this promotion. It read:
"Thank you for recent communication.
We would like to inform you that unfortunately you are not eligible for this promotion as it is for selected players only.
Please accept our apologies for the inconvenience caused, and we invite you to check your E-mail inbox on a regular basis for updated information on the numerous other promotions we offer on a regular basis."
OK, I thought, perhaps they were unaware that I was selected for this promotion I'd best send them the original e-mail showing how I was specifically invited by name to play participate. This was of no avail as they just responded again with the exact same form letter. Sorry pal, it's what we mean not what we say. On top of that these letters include the paragraph encouraging me to participate in future promotions. So I can do what? Deposit in good faith only to be told, "Ha! Not this time either. Sucker. Please try our next promotion though."
I think this clearly demonstrates some problems in both their Promotions and Customer Service departments.
As this is just a missing bonus I am not going to elevate this to "Pitch a Bitch" status. Letting the forum know about it and advising caution should do for now. Perhaps this is also a good time to invite other experiences with this group to join this thread. Maybe a pattern might emerge here. Anyone from Vegas Joker is also invited to chime in.
A little bit Irked
Hip Hop