Question Casumo withdrawals.

dunover

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Anyone noticed how these are getting slower and slower? Routinely in excess of their stated 19 hours now, last one nearly 24 and not touched.

Casumo withdrawals used to be 1-4 hours 95% of the time, now they're rapidly neutralizing the main reason I play there. Big depositor and turnover, I expected better than this, fed up with having to go on Live Chat and get them hurried.
 

RichyJ75

Silly Member
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My nice win the other day was processed in good time, but yes, was in excess of 1-4 hours.

My only gripe with withdrawals there is that it has to go back to the last deposit method. I have a debit card and credit card registered there. Majority of deposits went to debit card, then I done one on credit card. Won a nice amount, but couldn't get it paid back to my debit card/bank account. The withdrawal had to be paid to my credit card which took it into credit by over a grand, so had to withdraw cash over 3 days to get it to a zero balance. Cost about £30 in withdrawal fees!
 

illu88

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My nice win the other day was processed in good time, but yes, was in excess of 1-4 hours.

My only gripe with withdrawals there is that it has to go back to the last deposit method. I have a debit card and credit card registered there. Majority of deposits went to debit card, then I done one on credit card. Won a nice amount, but couldn't get it paid back to my debit card/bank account. The withdrawal had to be paid to my credit card which took it into credit by over a grand, so had to withdraw cash over 3 days to get it to a zero balance. Cost about £30 in withdrawal fees!
But thats mostly at all casinos the case that you can only withdraw the method you have deposited before.
 

RichyJ75

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But thats mostly at all casinos the case that you can only withdraw the method you have deposited before.
I had deposited on both cards, majority on debit card, but can only withdraw against last deposit method. I asked support if I could deposit on debit card, play a bit then withdraw. They said no!

A few of my accounts let me withdraw to any confirmed/verified payment methods.

Lucky (in a funny kind of way) that I didn't win a huge progressive jackpot that would need to be paid to a credit card!
 

pinnit2014

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If you'd contacted the CC company they'd have done a bank transfer to you of the credit amount - happened to me a few times because i'd to put it back to a CC

But yeah - few months ago it was within 10 minutes in some cases but now averaging 24hrs for me. When did they introduce the lock function - just wondering if the 2 are linked
 

colinsunderland

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My nice win the other day was processed in good time, but yes, was in excess of 1-4 hours.

My only gripe with withdrawals there is that it has to go back to the last deposit method. I have a debit card and credit card registered there. Majority of deposits went to debit card, then I done one on credit card. Won a nice amount, but couldn't get it paid back to my debit card/bank account. The withdrawal had to be paid to my credit card which took it into credit by over a grand, so had to withdraw cash over 3 days to get it to a zero balance. Cost about £30 in withdrawal fees!
Considering how AML are affecting the industry at the moment you would think casinos would do things like Betfair do, rather than to last withdrawal method.

For example, if I want to launder money through casumo, say I had been selling a load of drugs and using Skrill to take payment.

Deposit £5k into Casumo using Skrill
play through on red/black/0 on roulette
Deposit £20 using debit card
Play through the £20
Withdraw around £5k to debit card
Money clean

I know its not quite as simple as that but its not far off
 
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dunover

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Now the bullshit starts. Over 24 hours later I get the dreaded 'verification of bank details and statement of wealth' e-mail. I'm going to do this ASAP and then shut my account as I have a decent w/d pending in its second day. Jump through hoops to be paid, they've seen their last cent from me. Piss-poor that they've waited over 1 day to let me know, this site has gone down the pan recently.
 

aceking123

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Now the bullshit starts. Over 24 hours later I get the dreaded 'verification of bank details and statement of wealth' e-mail. I'm going to do this ASAP and then shut my account as I have a decent w/d pending in its second day. Jump through hoops to be paid, they've seen their last cent from me. Piss-poor that they've waited over 1 day to let me know, this site has gone down the pan recently.
is this the start of things to come from many casinos though ?? if it is then its kind of pointless to be playing online , every corner you turn same thing different casino , i would be better to stop & go back to real casinos . nothing to do with things to hide , but this isnt going to help many many players.
 

dunover

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I am actually online now, live chat as usual at Casumo has been excellent in helping me, it's reject this, this isn't quite right, yadda yadda 4 attempts later they've approved the debit card to bank account uploads but am still waiting on the other half of it the wealth statement, have had to submit a huge banking pdf which shows all my income from affiliate accounts and casino deposits etc. and as I speak it's just been FUCKING REJECTED AGAIN! I am ready smash something, I'll update later I'm just going to find out why...
 
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Jono777

Meister Member
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Not good mate, not good at all.

I knew this SOW was going to be misinterpreted and understood by the casinos, right PITA it is.

Waiting for the day they wonder what funds my paltry £25 deposits :rolleyes:

"He's been depositing £25, 4-5 times a week for the last 15 years, must be a drug dealer" FFS!

FWIW, Its not just Casumo, UKGC (or whoever, who cares) has sent lots of things tits up, getting KYC from Guts (AGAIN!) and more recently Thrills (KYC'ed years ago)

Either their is a total lack of understanding of legal requirements all of a sudden (by the casinos) or there is a skip full of our lost ID documents floating around in cyber space :mad:
 

dunover

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OK, it's all done, my hat's off to 'Johnny' who stayed on live chat (my personal record of over 1.5 hours) and acted as middleman to the auditors then processed my withdrawal as soon as complete! The experience is frustrating and involves very personal details of your finances and I just dread to think how long and frustrating this would have been without Casumo's exemplary live chat 'ambassadors' who as I've said before are second to none in my experience and opinion. I'm having nightmares now about how convoluted this would've been at some sites where it's all done by e-mail and you're lucky to get replies in 24 hours.

So kudos to Casumo LC yet again, but be warned this BS is not a pleasant and comfortable experience. :(

P.S. I didn't shut my account as it's not their fault and having gone through it all it would have been pointless and counter-productive plus I like the casino and after this there can be no further requests, it's the final bar jumped!
 

Jono777

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Fair play to you for posting "both sides of the coin" Dazza.

Dreading the day to be honest, not that I can't commit or have anything to hide, just the delays and associated waiting and BS.

So many things to consider (more so when a limited budget low roller), lag, disconnections, bonuses, T&C's, game restrictions, cash out times, KYC, SOW, game availability, foil hats etc etc etc.

Something which is meant to be relaxing, enjoyable and hopefully from time to time profitable is becoming far less appealing day by day :(
 

dunover

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Fair play to you for posting "both sides of the coin" Dazza.

Dreading the day to be honest, not that I can't commit or have anything to hide, just the delays and associated waiting and BS.

So many things to consider (more so when a limited budget low roller), lag, disconnections, bonuses, T&C's, game restrictions, cash out times, KYC, SOW, game availability, foil hats etc etc etc.

Something which is meant to be relaxing, enjoyable and hopefully from time to time profitable is becoming far less appealing day by day :(

To be fair I think it's only triggered once deposits reach x amount or turnover does - mine is around 50k here with a net loss of about 3-4k so possibly I hit a trigger. I'd say most of you who spread smaller deposits around various casinos wouldn't ever see it, it's probably down to me playing at one site for months.
 

dunover

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You'r an affiliate for them arent you, and they wanted to see your affiliate earnings from elsewhere?
Not specifically affiliate payments but a long bank statement demonstrating where my income is coming from. They just stopped short of asking me to count the hairs on my scrotum and supply the number.
 

colinsunderland

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Not specifically affiliate payments but a long bank statement demonstrating where my income is coming from. They just stopped short of asking me to count the hairs on my scrotum and supply the number.
This is why I have a major problem with this, presumably you have been playing as normal? You haven't suddenly deposited 10x your normal amount and played low risk bets on low risk games?

They are only supposed to do these checks if they suspect you could be money laundering. As long as they aren't submitting a SAR, then they can talk to you about it, no matter what some reps say. So if you ask why they suspect you of this, when your play hasn't changed, then they should tell you. It isn't against the law to do so.

However, for the likes of us, giving a casino you are an affiliate for, details of your income is clearly giving sensitive business information over to them, which you shouldn't have to do. I can see it causing problems too, not saying Casumo will, but I'll bet some do. For example, if you promote Casumo, and your affiliate earnings for the previous 6 months have been £500, £200, £300, £150, £600, £300, and you supply Casumo a bank statement showing you got £7000 from fullcream, £5000 from LeoVegas, £2500 from Coral, £3500 from gigaffiliates etc, then whats the betting some point in the future you get an email from Casumo affiliates saying 'we feel you aren't promoting us to the best of your ability, and therefore we are giving you 14 days notice of your account being terminated'. I also don't think the other casinos will be happy about you giving out information what they are paying you either, in fact I'm sure some have that business information mustn't be shared in their T&C's.

Casumo's affiliate terms state

(a) to use its best efforts to actively and effectively advertise, market and promote the Casumo Website as widely as possible in order to maximize the Parties’ benefits

So they could quite easily say you are in breach of that if they find out you are earning 10x as much from other affiliate programs.

And

11.2 The Affiliate agrees to avoid disclosure or unauthorized use of the Confidential Information to third persons or outside parties unless with the Company’s prior written consent.

That would include earnings as it is figures from within the affiliate panel.

I have asked 3 reps now what will happen if I blank out affiliate earnings, and not one has responded!
 

dunover

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This is why I have a major problem with this, presumably you have been playing as normal? You haven't suddenly deposited 10x your normal amount and played low risk bets on low risk games?

They are only supposed to do these checks if they suspect you could be money laundering. As long as they aren't submitting a SAR, then they can talk to you about it, no matter what some reps say. So if you ask why they suspect you of this, when your play hasn't changed, then they should tell you. It isn't against the law to do so.

However, for the likes of us, giving a casino you are an affiliate for, details of your income is clearly giving sensitive business information over to them, which you shouldn't have to do. I can see it causing problems too, not saying Casumo will, but I'll bet some do. For example, if you promote Casumo, and your affiliate earnings for the previous 6 months have been £500, £200, £300, £150, £600, £300, and you supply Casumo a bank statement showing you got £7000 from fullcream, £5000 from LeoVegas, £2500 from Coral, £3500 from gigaffiliates etc, then whats the betting some point in the future you get an email from Casumo affiliates saying 'we feel you aren't promoting us to the best of your ability, and therefore we are giving you 14 days notice of your account being terminated'. I also don't think the other casinos will be happy about you giving out information what they are paying you either, in fact I'm sure some have that business information mustn't be shared in their T&C's.

Casumo's affiliate terms state

(a) to use its best efforts to actively and effectively advertise, market and promote the Casumo Website as widely as possible in order to maximize the Parties’ benefits

So they could quite easily say you are in breach of that if they find out you are earning 10x as much from other affiliate programs.

And

11.2 The Affiliate agrees to avoid disclosure or unauthorized use of the Confidential Information to third persons or outside parties unless with the Company’s prior written consent.

That would include earnings as it is figures from within the affiliate panel.

I have asked 3 reps now what will happen if I blank out affiliate earnings, and not one has responded!

Good reply with some decent points.
I do trust Casumo but I could see this causing problems with other groups along the lines you suggest. My deposits have actually been lower for the past few days than they were beforehand so I'm not sure what raised the issue. The opposite of low risk bets is true! I've played Rhino, Borenanza and BoRe Deluxe almost exclusively, high volatility slots!
 

colinsunderland

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Good reply with some decent points.
I do trust Casumo but I could see this causing problems with other groups along the lines you suggest. My deposits have actually been lower for the past few days than they were beforehand so I'm not sure what raised the issue. The opposite of low risk bets is true! I've played Rhino, Borenanza and BoRe Deluxe almost exclusively, high volatility slots!
Thanks, and yes I agree Casumo are one of the less likely ones to do so, but the way things have gone recently you can never be sure, I mean, how many expected Skybet to close their affiliate program? LV to add terms saying they have the right to inspect your books and fine you 50k?

Nothing probably triggered a genuine request, they think they can ask anyone whenever they feel like it, and yet again, on a withdrawal. I cannot see any reason a withdrawal should trigger a proof of income request under the current law, deposits might, but not on withdrawal. Well certainly not something you would have done and 99% of people would do anyway.

You can probably see what reps have read this thread, will be interesting to see how many comment with any useful advice, ie not 'we can't talk about it its against the law but we won't tell you which one' (I'll guess one might and the one I'm thinking of will probably be female :) )
 
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ternur

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One should keep in mind that AML/AFC/CTF risk assessment is a continuing process. So it's possible casinos will make the player go through the process again, even if they already have declared their source of wealth/funds at some time. The legal framework requires ongoing monitoring and risk assessment, the assessment must be kept up to date.

The approach of the current AML legal framework is similar to the approach chosen for the GDPR framework: risk based approach. I.E. The responsible entities are legally obligated to prove their compliance. This is clear shift in the burden of proof. It's more like presumed guilty until proven innocent: the regulators demand proof that the casino has complied with regulations and the casino demand proof that the customer is not engaging in any shenanigans.

The problem with casinos seems to be that they are required to act based on thresholds such as wagering. It is undestandable if the customer deposits large sums and wagers them once and withdraws, but taking enhanced CDD measures when a customer deposits modest amounts is overkill by any standard.

The fourth AMLD:

[...]an obligation for providers of gambling services posing higher risks to apply customer due diligence measures for single transactions amounting to EUR 2 000 or more. Member States should ensure that obliged entities apply the same threshold to the collection of winnings, wagering a stake, including by the purchase and exchange of gambling chips, or both.
I'd say the more the player wagers in ratio to their deposited amount, the less likely they are laundering money. The directive seems to think otherwise.
 

colinsunderland

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I've just made my first withdrawal after re-opening my account last week, and its been sitting there about 6 hours now. I know thats not long, but its the longest I've ever waited.

I think the review needs updating though as it says 0-5 hours, yet casumo support say

Casumo-Sam
Our payment wizards can take up to 23 hours to check the withdrawal and send over the funds Colin :)

when did that change as thats very slow compared to what it was?

Casumo-Sam
It has always being within 23 hours since Casumo opened 5 years ago
 
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