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Casumo Withdrawal Very Slow

Discussion in 'Casino Complaints - Non-Bonus Issues' started by idontknowwhoiam, Jul 30, 2018.

    Jul 30, 2018
  1. idontknowwhoiam

    idontknowwhoiam New Member

    Location:
    Hertfordshire
    Hey Guys,

    I have been with Casumo for a few years, I know they can take upto 23 hours to approve a withdrawal but my complaint is about after the withdrawal. I use Casumo and a number of other casinos for my slot playing pleasure. I know some casinos approve withdrawals faster than others thats understandable. Now with Casumo and others if the withdrawal is approved before 9pm it is normally available in my account the next day including saturdays (via debit card) I have never had to wait longer unless my withdrawal is approved on a Saturday then I would have to wait till Monday. During the week Casumo withdrawals have gone in the following day. I have had 2 Casumo withdrawals approved at 1pm on Friday expecting it to hit my account on the Saturday but nothing. Even this morning nothing so I am rather annoyed by this. I am from the UK and not using a Euros account. So if anyone else had had the same experience with this and could shed some light on it rather than me speaking to Casumo staff who just tell you what you want to hear it would be much appreciated. I know they state around 1-3 banking days but other people from the UK will know it always goes in before.

    Thanks for listening to my rant
     
  2. Jul 30, 2018
  3. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    My experience with Casumo - a short time ish ago they were really quick, sometimes in minutes but defo a few hours. Then, say 6months or a year ago, they suddenly went to 23 hours on the dot....however, over the last week or so they've been back to 1 hour for withdrawals (last 6)

    I did have a HighRoller one and a Casumo one approved to my debit card at roughly same time and i do notice they normally take one more day to hit my debit card with Casumo for some reason.
     
  4. Jul 30, 2018
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Might be down to the Bank.

    All i know is with my Bank any withdrawal i make from any site during Friday will not hit my Bank till Tuesday.
     
  6. Jul 30, 2018
  7. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    They was quick then as said it seem to go 23 hours on the dot but now seems to be speeding up again
     
  8. Sep 1, 2018
  9. bjtaz44

    bjtaz44 Experienced Member

    Occupation:
    IT
    Location:
    Far north
    I thought most casino's accredited on here allowed a person to pre-approve their identity before playing? I contacted Casumo and they said no, not until withdrawal...I have never switched casinos before but fed up with Videoslots so want something new. Is this ok then ?? I have read too many stories of people getting screwed over by not getting verified first. Is Casumo a valid casino to trust ..based on players experience?? Thanks for the help
     
  10. Sep 1, 2018
  11. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Maybe you can ask the casino rep? I think it's really strange that accounts cannot be verified prior to making your first deposit.
     

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