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not yetsteveboy
Is this all sorted now?
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not yetsteveboy
Is this all sorted now?
Hi there steveyboy,you can always rely on casumo withdrew £500 now pending, they want bank statement but i can still deposit are they having a laugh. will do bank statement and see what they want after a very long wait,
sent you a message.Hi there steveyboy,
I'm sorry to hear you're experiencing some issues with getting this resolved, I would be more than happy to assist, you can either send a DM here on the forum or send an email to hey@casumo.com requesting the attention of Jay and I will do my best to help you get this sorted out as quickly as possible ?
- Jay @Casumo Casino
Would you be able to share why you had these issues, and why Casumo took so long to pay you?just to inform that casumo have paid my withdrawal today, and now fully verified so now ok to deposit if i want that is.
yes apparently when they kept asking for verification statement etc, not once did they explain properly what was being wanted had to keep asking, then from one of the many emails it was because they could not repay to card there was an issue, so needed iban for bank to pay directly. not a problem but why not state thats what they needed instead of going around and around.Would you be able to share why you had these issues, and why Casumo took so long to pay you?
Appreciate you sharing. It’s a pity you had to get the rep on here involved. Thanks.yes apparently when they kept asking for verification statement etc, not once did they explain properly what was being wanted had to keep asking, then from one of the many emails it was because they could not repay to card there was an issue, so needed iban for bank to pay directly. not a problem but why not state thats what they needed instead of going around and around.
the rep never answered my email!!!Appreciate you sharing. It’s a pity you had to get the rep on here involved. Thanks.
Sounds about right.the rep never answered my email!!!
is very easy go to online banking next find statement you want to send press Print on your keyboard next you get option save pdfi have now heard back, they do not accept screenshot of bank account must in pdf format, now i dont know how to do that anyone know how to do it, as i am not tech savvy.
already been paid out they were no specific in what they wanted and it turns out after me emailing them 3 times what they required was bank iban number as they could not pay to card used and were paying it direct still took 4 days though.is very easy go to online banking next find statement you want to send press Print on your keyboard next you get option save pdf
View attachment 171194
save it on your desktop and send it to casumo
is high risk to play in casumo for UK players congrats any wayalready been paid out they were no specific in what they wanted and it turns out after me emailing them 3 times what they required was bank iban number as they could not pay to card used and were paying it direct still took 4 days though.
Or print a copy of your past statement and take pic. Make sure all four corners are in the shot or they’ll reject it lol. Easiest way for “non tech savvy” ?i have now heard back, they do not accept screenshot of bank account must in pdf format, now i dont know how to do that anyone know how to do it, as i am not tech savvy.
if you read the whole post you would have seen its all sorted now, thanks anyway.Or print a copy of your past statement and take pic. Make sure all four corners are in the shot or they’ll reject it lol. Easiest way for “non tech savvy” ?