Casumo Source of Wealth issues

[pinnit2014]

Normally i take TP reviews with a pinch of salt but in terms of Casumo they have a common theme running through them. It is almost like they're trying to drive players away. Or hope that they can keep a proportion of winnings for those who don't want to give them their family tree.

They're not the only casino that seem to be playing fast and loose with all this but certainly seem to be doing it as a matter of policy, not exception.

 

[colinsunderland]

I said months ago on here not to play there as theres something not right at the moment.
Also remember, they lost their accredited status a few years ago for advertising failings, allowing affiliates to spam people, lie to people, make up false 'news' articles that type of thing.
Not that long ago I caught them allowing (or not stopping) Chipmonkz streamer to advertise them using his daughter who was under the legal age to advertise gambling products, something he and they denied. I sent this screenshot to the ASA and suddenly the video was removed and they closed the whole UK affiliate program to new customers. Clearly hadn't changed that much to allow more failings.

Obviously the big casumo banner and the girl (his daughter, Chloe) was a figment of my imagination....



Seriously stay away from Casumo unless you want major problems getting paid. There are plenty of other casinos out there who don't do this shady shit, Novibet, White Hat Gaming both have the highest RTP games available, and Novibet payout much quicker than Casumo. Or play at the UK bookies, if you can. They actually understand how SoW/AML rules work and the chance of you getting hit with one is close to zero (depending on how you play, deposit sizes etc)

 

[Mr_Slot5]

I still believe that the fairest way for everyone going forward is to have these checks triggered straight after deposit. No gameplay allowed and no site functionality other than to provide the required documentation.

This would cut out a lot of the ill feeling surrounding the process.

If the player then doesn't want to comply the casino can either close the account and refund the deposit or report the player.

Simple.

 

[colinsunderland]

I still believe that the fairest way for everyone going forward is to have these checks triggered straight after deposit. No gameplay allowed and no site functionality other than to provide the required documentation.

This would cut out a lot of the ill feeling surrounding the process.

If the player then doesn't want to comply the casino can either close the account and refund the deposit or report the player.

Simple.

You can't have a 'one size fits all' approach. RG is more relaxed than AML, but AML checks are supposed to be on a risk basis, and each individual customer has to be risk assessed.

You can't do it on deposit as you can't see the play style. If a player deposits £20 a month and plays Bonanza, and loses every month, then the chance of him being involved in criminal activity has to be low from a casino POV. He might be, but there shouldn't be any trigger in that type of gameplay, as even someone on benefits can probably afford £5 a week.
Or someone could deposit £1000, again, that shouldn't trigger an AML check. Plenty of people have £1000 in the bank that is legitimate. But if he put £480 on black, £480 on red £40 on zero, then withdrew the winnings, that would be a risk trigger. That could only be done on withdrawal.

Even doing it on a deposit is wrong, as if you instantly freeze the account, then players will complain they shouldn't have been allowed to deposit.

If a casino need to do these checks, then the account should be froze at a point when no money is at risk, unless its an AML concern and there is legitimate reasons to hold the money. RG checks can be done at any point of the customer journey.

 

[EkJR]

Some rogue casinos do better than Casumo.
Strong rumours they are leaving the UK too, good riddance if they are.

MASSIVE rumours....

 

[EkJR]

I still believe that the fairest way for everyone going forward is to have these checks triggered straight after deposit. No gameplay allowed and no site functionality other than to provide the required documentation.

This would cut out a lot of the ill feeling surrounding the process.

If the player then doesn't want to comply the casino can either close the account and refund the deposit or report the player.

Simple.

Need to separate SOW from the original legislators requirements.

Verification as per LCCP needs to take place before allowing a customer to gamble. This is not a "is the customer over 18 check" as some rogue casinos think. It's basically verifying fully, including checks against Gamstop and SE lists before allowing play.

SOW is requested on gaming patterns and £200 might be harmful to someone whilst 20000 might not be harmful to another. However, using this to block withdrawals or cancel them is absolute rogue behaviour. I can agree with deposits being stopped but not withdrawals, during the period they are running SOW.

 

[GameRoom]

update if you still waiting for casumo replay lol

 

[thr0b]

I'm still drumming my fingers waiting for them to review my docs. Tum-te-tum.

 

[shadow123]

update if you still waiting for casumo replay lol

Why does bud put me off straight away,no one in a shop would address you like that, bad as pal or mate.

 

[colinsunderland]

Why does bud put me off straight away,no one in a shop would address you like that, bad as pal or mate.

I say 'mate' a lot but think thats probably a regional thing, however I wouldn't in a business setting.

 

[Mr_Slot5]

I have always greeted people with 'mate' in customer service. I think it's more a northern thing though.

 

[GameRoom]

Why does bud put me off straight away,no one in a shop would address you like that, bad as pal or mate.

is rap,not much hop,maybe they going to check before xmas lol 23 day left before they suspend my account,but they the one taking time to check doc they should extendit to 60 days

 

[snorky510238]

I got hit a week ago after making a withdrawal of £300 on the Sunday. Sent everything on the Monday and heard zilch since then. Seems strange that a few weeks ago I withdrew £1,700, £1,400 and £750 in a week and that was paid fine. Now everyone gets SOW at the same time and for piddling amounts in some cases.

 

[shadow123]

I have always greeted people with 'mate' in customer service. I think it's more a northern thing though.

Thought it was chuck or flower in the north, not sure how they address the women though

 

[Robert Rabbit]

7 more complaints about Casumo withholding withdrawals in the last day on trustpilot. And if there are 7 on there just imagine how many there are.

Interestingly they have score of 2.1 (Poor) on Trustpilot, but there are loads of affiliate sites giving them 5 stars

 

[Benjboy87]

There is a YouTube video i have seen regarding this....

 

[Mr_Slot5]

7 more complaints about Casumo withholding withdrawals in the last day on trustpilot. And if there are 7 on there just imagine how many there are.

Interestingly they have score of 2.1 (Poor) on Trustpilot, but there are loads of affiliate sites giving them 5 stars

I read one of them on there...someone saying they play about £60 a month and Casumo wanted a payslip

Lord almighty

 

[Jono777]

^^Indeed^^ - looked hard but couldn't find the " " reaction sadly

 

[colinsunderland]

There is a YouTube video i have seen regarding this....

He literally spends 10 minutes reading the guidance thats been linked to on this and other threads!

 

[Benjboy87]

He literally spends 10 minutes reading the guidance thats been linked to on this and other threads!

True, even so, it shows that casumo are still not playing by the rule book which is more to my point.

Personally I thought some of what was mentioned was useful.

 

[EkJR]

I think the rules are quite clear in their intention. However, it just leaves it grey enough for some casinos to take the piss and stand behind AML or something else. Plenty do it. Same with the reverse withdrawal stuff and some operators using the excuse of "ahh major IT change". Its all bullshit money making crap from them, delaying in the hope that the money never leaves the casino.

 

[lewisnadasurf]

I have always greeted people with 'mate' in customer service. I think it's more a northern thing though.

(And London/Essex) !

 

[Luckyscouser45]

I’m not touching Maltese casinos with a barge pole from now on they are all at it withholding withdrawls when they see fit and hiding behind sow fuck right off

 

[EkJR]

I’m not touching Maltese casinos with a barge pole from now on they are all at it withholding withdrawls when they see fit and hiding behind sow fuck right off

Some are quite frankly an embarrassment. Depositing thousands for weeks/months and the second there is a withdrawal of any amount they are asking for this. I would advise every single person who faces this to raise it to the UKGC, resolved or not. Enough complaints prompts action as the UKGC are trend based.

 

[thr0b]

Yeah, good idea. I've dropped the UKGC an email about it - some people must be waiting for BIG withdrawals which Casumo are needlessly sitting on.

The email they send out is below:




I think the worst thing is not so much the delay in withdrawals, but the invitation to keep depositing and playing, while making plain that they won't pay out in that time frame. And I've made that clear in my report - if it was a responsible gaming concern, they're being massively irresponsible by inviting players to continue giving them money.