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Casumo race, shitty experience

Discussion in 'Online Casinos' started by MightyDuck, Sep 30, 2016.

    Sep 30, 2016
  1. MightyDuck

    MightyDuck Experienced Member

    Occupation:
    electrical engineer
    Location:
    €urope
    played todays casumo main 8 o clock race and it was a disaster.
    Laggy spins, some wins didn't count for the leaderboard the remaining number of spins lagged behind all of the time.

    Next time better limit the number of entrants if your servers can't handle it. That was a truly shitty experience. And it wasn't the first time either. :mad:
     
  2. Sep 30, 2016
  3. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    No point having these races if their creaky server can't handle the traffic. But unfortunately a common theme for casinos is take the money and not improve their service, and I don't think it's going away anytime soon :mad:

    Doesn't sound like it was much of a race. More like one F1 car against a field of three-legged mules :eek:
     
  4. Oct 4, 2016
  5. CasumoAffiliates

    CasumoAffiliates Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Mananger
    Location:
    Malta
    Apologies for that laggy reel race and the negative experience it brought with it. We can confirm that all game rounds and points earned during the reel race did count towards the tournament and that, although there was a visual delay, it was a fair race. Know that we're constantly making improvements to deliver a better, faster experience for our players and that we value and act on your feedback.
     
  6. Oct 4, 2016
  7. conker

    conker Senior Member CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    As long as Casumo back up their words, then things are good. Point raised, point answered, point actioned....hopefully.
     
  8. Oct 4, 2016
  9. CasumoAffiliates

    CasumoAffiliates Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Mananger
    Location:
    Malta
    Player experience is the most important thing for us, so we are always trying to provide the best one. Thank you all for understanding :notworthy
     
  10. Oct 4, 2016
  11. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    I played there last night and was it was a complete nightmare the moment the clock struck 7pm, come 8pm and at my wits end I joined the twinspin race but have no idea what points I had nor how many spins I had left to complete, I withdrew a small profit but that wont cover the cost of a new mouse and keyboard for the mac ;)

    It really was one of the worst player experiences Iv had in ages and the strange thing was that was with a small amount of winnings, I can only imagine if Id lost my money as well Id probably need a new monitor too.

    Really amateur as its been like this for a while.

    P.S. I PM'd the rep about another issue on the 2nd September, was told on the 6th he was on vacation and he would look at it on the 17th, still no reply. Oh well I only advertise for them for free for years, I'm not that important :thumbsup:
     
  12. Oct 4, 2016
  13. CasumoAffiliates

    CasumoAffiliates Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Mananger
    Location:
    Malta
    Again I am sorry for bad experience, we are working hard on this issue. Regarding the PM, I will answer you ASAP.
     
  14. Oct 4, 2016
  15. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    i have nothing but positives to say about Casumo, fast payouts, great support etc etc but
    i dont enter the races because your site lag to much.
    its always been like that and because of that the races are for peeps with super computers :)
     
  16. Oct 4, 2016
  17. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    Please, remove Wheel of fortune-On tour from reel races.
    cause this slot available only in few countries, so others can't play and this slot mostly on top in races.

    Thanks beforehand.
     
  18. Oct 4, 2016
  19. CasumoAffiliates

    CasumoAffiliates Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Mananger
    Location:
    Malta
    I forward your request to the team in charge. Thanks for feedback.
     
  20. Oct 4, 2016
  21. CraiGDaniel

    CraiGDaniel Senior Member

    Occupation:
    Nightclub Bouncer
    Location:
    United Kingdom
    Wheel of fortune needs to be removed - it is completely unfair to other players or new players.

    And yes Casumo does lag whenever you enter a reel race.. unfortunately there's a lot going on behind the scenes with code that takes up a lot of resources, older computers don't handle it so well....
     
  22. Oct 4, 2016
  23. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    Brand new imacs dont either with i7 processors so god knows what you need to run lag free, I don't think its an issue with the players its an issue with the server and the volume of traffic at race time
     
  24. Oct 4, 2016
  25. CraiGDaniel

    CraiGDaniel Senior Member

    Occupation:
    Nightclub Bouncer
    Location:
    United Kingdom
    It's down to casumo to find out what is lagging everyone.

    If you click off the reel race tab, the lag reduces/goes

    they need to look into this
     
  26. Oct 5, 2016
  27. CasumoAffiliates

    CasumoAffiliates Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Mananger
    Location:
    Malta
    I wanted to give you an update on Wheel of Fortune on Tour. We have decided to disable the game from the Reel Race because it was not available to all players and because it provided a good win rate. Also, To make our Reel Races as fair as possible, we will soon be updating the schedule for all our cash-prize events to be game-specific. This way everyone has the same fair chance to win the grand prize. Stay tuned!

    We are on it and constantly working to solve performance-related issues. If you are still experiencing lag within Reel Races, please do contact our support so we can try and get some additional information. :notworthy
     
  28. Oct 5, 2016
  29. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Game-specific? I actually like the possibility to choose from a wide variety of games to improve winning chances a lot and I truly think that most others think so too. Maybe you should make a poll to determine what the majority wants.
     
  30. Nov 2, 2016
  31. FiletOFish

    FiletOFish Experienced Member PABnonaccred

    Occupation:
    n/a
    Location:
    Manchester
    Why did you have to fix something that wasn't broken? From having a bit of fun on the 7pm races, this week has been full of mundane, same-game stuff. Tonight's was on Starburst. You should have provided us with some caffeine filled drinks to keep us awake to protect us from the boredom.

    Please go back to races where we can pick our own game. If the lazy people are complaining, simply look at the leaderboard at the end of a 7pm reel race, and you can see what the top 25 played. It won't cost you a penny. And casumo, spare a thought for those who spend time and money playing your games, and working out which ones seem to play the best, only for you to go and block them all.
     
  32. Nov 3, 2016
  33. brutaldeluxe

    brutaldeluxe Experienced Member

    Occupation:
    Other
    Location:
    UK
    What's the story with it now then, is it going to be a fixed game every night ? I think it'd be cool if you did still get some free choice ones too. It keeps it interesting. Past two days have been starburst reel races and I just find that game soooooooooo boring. At least games like book of the dead or big bad wolf have interesting features. Star-bust has a respin, yahoo (not).

    I like to play some of my favourite games for them experimenting between games and it kinda sucks if you are forced to play a certain game every night, especially if it's a really bad one like starburst !
     
  34. Jul 2, 2018
  35. Captureking

    Captureking Experienced Member

    Occupation:
    driver
    Location:
    UK
    Casumo race crashed last night (10k) i was 5th with 70 spins left, anyone else have issues?
     
  36. Jul 2, 2018
  37. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Yep and according to support its being looked at. They should either re-open it for everyone to play the last spins or restart it. There was a £10k first prize so hopefully something is done. @Casumo Casino @CasumoAffiliates @CasumoAndy
     
  38. Jul 2, 2018
  39. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Did you get paid any winnings?
     

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