Casumo race, shitty experience

MightyDuck

Registered
Joined
May 7, 2015
Location
€urope
played todays casumo main 8 o clock race and it was a disaster.
Laggy spins, some wins didn't count for the leaderboard the remaining number of spins lagged behind all of the time.

Next time better limit the number of entrants if your servers can't handle it. That was a truly shitty experience. And it wasn't the first time either. :mad:
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
No point having these races if their creaky server can't handle the traffic. But unfortunately a common theme for casinos is take the money and not improve their service, and I don't think it's going away anytime soon :mad:

Doesn't sound like it was much of a race. More like one F1 car against a field of three-legged mules :eek:
 

CasumoAffiliates

Dormant account
Joined
Jan 21, 2016
Location
Malta
Apologies for that laggy reel race and the negative experience it brought with it. We can confirm that all game rounds and points earned during the reel race did count towards the tournament and that, although there was a visual delay, it was a fair race. Know that we're constantly making improvements to deliver a better, faster experience for our players and that we value and act on your feedback.
 

conker

Dormant account
Joined
Feb 10, 2012
Location
UK
As long as Casumo back up their words, then things are good. Point raised, point answered, point actioned....hopefully.
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
I played there last night and was it was a complete nightmare the moment the clock struck 7pm, come 8pm and at my wits end I joined the twinspin race but have no idea what points I had nor how many spins I had left to complete, I withdrew a small profit but that wont cover the cost of a new mouse and keyboard for the mac ;)

It really was one of the worst player experiences Iv had in ages and the strange thing was that was with a small amount of winnings, I can only imagine if Id lost my money as well Id probably need a new monitor too.

Really amateur as its been like this for a while.

P.S. I PM'd the rep about another issue on the 2nd September, was told on the 6th he was on vacation and he would look at it on the 17th, still no reply. Oh well I only advertise for them for free for years, I'm not that important :thumbsup:
 

CasumoAffiliates

Dormant account
Joined
Jan 21, 2016
Location
Malta
I played there last night and was it was a complete nightmare the moment the clock struck 7pm, come 8pm and at my wits end I joined the twinspin race but have no idea what points I had nor how many spins I had left to complete, I withdrew a small profit but that wont cover the cost of a new mouse and keyboard for the mac ;)

It really was one of the worst player experiences Iv had in ages and the strange thing was that was with a small amount of winnings, I can only imagine if Id lost my money as well Id probably need a new monitor too.

Really amateur as its been like this for a while.

P.S. I PM'd the rep about another issue on the 2nd September, was told on the 6th he was on vacation and he would look at it on the 17th, still no reply. Oh well I only advertise for them for free for years, I'm not that important :thumbsup:

Again I am sorry for bad experience, we are working hard on this issue. Regarding the PM, I will answer you ASAP.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
i have nothing but positives to say about Casumo, fast payouts, great support etc etc but
i dont enter the races because your site lag to much.
its always been like that and because of that the races are for peeps with super computers :)
 

Lemurz

Dormant account
Joined
Apr 23, 2013
Location
Moscow
Please, remove Wheel of fortune-On tour from reel races.
cause this slot available only in few countries, so others can't play and this slot mostly on top in races.

Thanks beforehand.
 

CraiGDaniel

Experienced Member
Joined
Jan 7, 2013
Location
United Kingdom
Wheel of fortune needs to be removed - it is completely unfair to other players or new players.

And yes Casumo does lag whenever you enter a reel race.. unfortunately there's a lot going on behind the scenes with code that takes up a lot of resources, older computers don't handle it so well....
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
Wheel of fortune needs to be removed - it is completely unfair to other players or new players.

And yes Casumo does lag whenever you enter a reel race.. unfortunately there's a lot going on behind the scenes with code that takes up a lot of resources, older computers don't handle it so well....

Brand new imacs dont either with i7 processors so god knows what you need to run lag free, I don't think its an issue with the players its an issue with the server and the volume of traffic at race time
 

CraiGDaniel

Experienced Member
Joined
Jan 7, 2013
Location
United Kingdom
Brand new imacs dont either with i7 processors so god knows what you need to run lag free, I don't think its an issue with the players its an issue with the server and the volume of traffic at race time

It's down to casumo to find out what is lagging everyone.

If you click off the reel race tab, the lag reduces/goes

they need to look into this
 

CasumoAffiliates

Dormant account
Joined
Jan 21, 2016
Location
Malta
I wanted to give you an update on Wheel of Fortune on Tour. We have decided to disable the game from the Reel Race because it was not available to all players and because it provided a good win rate. Also, To make our Reel Races as fair as possible, we will soon be updating the schedule for all our cash-prize events to be game-specific. This way everyone has the same fair chance to win the grand prize. Stay tuned!

We are on it and constantly working to solve performance-related issues. If you are still experiencing lag within Reel Races, please do contact our support so we can try and get some additional information. :notworthy
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
I wanted to give you an update on Wheel of Fortune on Tour. We have decided to disable the game from the Reel Race because it was not available to all players and because it provided a good win rate. Also, To make our Reel Races as fair as possible, we will soon be updating the schedule for all our cash-prize events to be game-specific. This way everyone has the same fair chance to win the grand prize. Stay tuned!

We are on it and constantly working to solve performance-related issues. If you are still experiencing lag within Reel Races, please do contact our support so we can try and get some additional information. :notworthy

Game-specific? I actually like the possibility to choose from a wide variety of games to improve winning chances a lot and I truly think that most others think so too. Maybe you should make a poll to determine what the majority wants.
 

FiletOFish

Experienced Member
PABnonaccred
Joined
May 5, 2007
Location
Manchester
Why did you have to fix something that wasn't broken? From having a bit of fun on the 7pm races, this week has been full of mundane, same-game stuff. Tonight's was on Starburst. You should have provided us with some caffeine filled drinks to keep us awake to protect us from the boredom.

Please go back to races where we can pick our own game. If the lazy people are complaining, simply look at the leaderboard at the end of a 7pm reel race, and you can see what the top 25 played. It won't cost you a penny. And casumo, spare a thought for those who spend time and money playing your games, and working out which ones seem to play the best, only for you to go and block them all.
 

brutaldeluxe

Full Member
Joined
Jul 26, 2005
Location
UK
What's the story with it now then, is it going to be a fixed game every night ? I think it'd be cool if you did still get some free choice ones too. It keeps it interesting. Past two days have been starburst reel races and I just find that game soooooooooo boring. At least games like book of the dead or big bad wolf have interesting features. Star-bust has a respin, yahoo (not).

I like to play some of my favourite games for them experimenting between games and it kinda sucks if you are forced to play a certain game every night, especially if it's a really bad one like starburst !
 

Captureking

Experienced Member
Joined
Dec 15, 2011
Location
UK
Casumo race crashed last night (10k) i was 5th with 70 spins left, anyone else have issues?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
i have nothing but positives to say about Casumo, fast payouts, great support etc etc but
i dont enter the races because your site lag to much.
its always been like that and because of that the races are for peeps with super computers :)

Are they now ;)

With the demise of the MG tournaments I am now looking for a replacement. 10K first prize in some I see:)
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Yes, 5th place money.

Thats interesting, how can they settle it and pay prizes when it finished 20 minutes early and people couldn't use all their spins. 70 spins left in 5th place, you could have won £10k. I wasn't that close, but wasn't so far away I couldn't have won, or got a prize at least.
 

Captureking

Experienced Member
Joined
Dec 15, 2011
Location
UK
ddcdgg.png
ddcdgg.png
Actual crash point, i had a decent chance.
 
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