Casumo Paypal withdrawal problem

[markb]

Hi guys I made an account with casumo and only deposited £950 luckily I managed to
Win so I withdrawn £6001.25 I had an email from the manager stating my account had been fully verified and withdrawel was processed however now they are saying that PayPal rejected it and they are now waiting for PayPal to get back to them ect ect I’ve spoken to PayPal and they said there’s no proof of any payment or anything on my account to say they sent it and rejected it and now they are saying they need to do further checks can anyone help

 

[thr0b]

This could be down to a mismatch between the email address you use for Casumo, and the email address you use for Paypal. Can happen, though shouldn't.

They will pay you - I suspect they're just waiting for the money to be formally credited back to your account, you'll then be asked to verify payment details, or to withdraw via another method, e.g. bank transfer.

Keep pressing them - they've got better since last year.

 

[markb]

They said the money has returned and my email I deposited with PayPal is the email they have sent it back and the money is now back in the account but they’re saying before they resend the money they need to make sure with PayPal this won’t happen again however they have since asked me for all my PayPal bank statements I said no so they said we are waiting for PayPal

 

[dec2008mcl]

Happened me before. PayPal have limits that you can receive in one go unless you are fully verified with PayPal with ID, address etc. 6 k definitely breaches that limit, mine I think was for 2.5k if memory serves

 

[Eliot85]

They are now waiting for u to reverse and gamble it away

 

[thr0b]

Good point this. If you think you might waste it in the meantime, set a daily wager limit of £1.00

 

[markb]

Spoken to PayPal and they said I can receive that amout

 

[dec2008mcl]

Spoken to PayPal and they said I can receive that amout

Not sure then.. Try withdrawing 500 and see... Put a limit on your account until you get all your money

 

[markb]

They blocked my account already I registered with gamstop
Because I’m done with this rubbish

 

[dec2008mcl]

You registered after you won?

 

[markb]

Yes after I won

You registered after you won?

Yes

This could be down to a mismatch between the email address you use for Casumo, and the email address you use for Paypal. Can happen, though shouldn't.

They will pay you - I suspect they're just waiting for the money to be formally credited back to your account, you'll then be asked to verify payment details, or to withdraw via another method, e.g. bank transfer.

Keep pressing them - they've got better since last year.

But they are saying the money has gone back into my casumo account and now they’re trying to get in touch with PayPal

 

[markb]

Ok guys I’ve had a reply apparently after 2 weeks of me waiting for them to hear back from PayPal it was a lie they haven’t even contacted PayPal now they’re asking for more bank statements etc after me already reviving and email from Douglas the manager stating my account was verified and my withdrawel has been send this was over 2 weeks ago would really appreciate some help???

 

[markb]

@casumolouise

This could be down to a mismatch between the email address you use for Casumo, and the email address you use for Paypal. Can happen, though shouldn't.

They will pay you - I suspect they're just waiting for the money to be formally credited back to your account, you'll then be asked to verify payment details, or to withdraw via another method, e.g. bank transfer.

Keep pressing them - they've got better since last year.

I’ve been lied to for over 2 weeks PayPal has contacted there PayPal account manager and no payment was tried do you know what I should do ?

 

[Eliot85]

Cant belive when i see some of members here givinf new members advise to take the complaint on askgamblers and casinogrounds. PAB is the only way to go.. Not public and very efektiv?

 

[markb]

What is pab?

 

[Betreels Casino & Sports]

What is pab?

Read here: Submit Your Online Casino Complaint and then submit your complaint. It is a free service provided by Casinomeister for members. @maxd will look into your matter.

 

[The Dude]

Moved this thread from the introduction section to here - to include a better thread title.

@markb welcome to the forum

 

[markb]

Thankyou