Casumo, not possible to lock your withdrawal anymore

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
I seriously hope you are not a troll or someone sent by Casumo to do this but... If you say you could "Lock" your withdrawal, please take a screenshot of it and show.

They themselves said that Locking is not possible because they are doing something with their system or etc. So please DO NOT come in and tell us that all of us are wrong.

Prove it to us that all of us are WRONG!

Why would I lie about that? I would be pissed if it was removed too, im not a casumo troll or being paid by them or VIP or anything like that, I just play there cos they still have 96% png.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
They actually are obligated to do these checks for other reasons as well, not only to postpone your withdrawal request to be completed. You probably are not interested to go through all their commitments so here is one very short version from MGA (which applies you if you are from Canada like can be assumed from your profile).
Very short and simple guideline for ongoing monitoring of players and what you are obligated to do as casino operator. If casinos could choose, they wouldn't give fuck of your SOW as it's hell a lot of work but unfortunately they have to follow many rules. This was most simple and very short content about ongoing monitoring by MGA with some pictures as well so not much to read even, made very simple and basic what you have to know and what steps to follow with all your players. Casinos would be really happy not to have these at all, do you honestly think that they make more money than they lose in salaries of compliance departments and also lost customers who are not willing to provide requested documentation? Few inpatient players might reverse their withdrawals but that don't really generate such an income which would cover you all work and money attached to these monitoring and due diligence processes.

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All good and well, but it kind of defeats the purpose if you're still allowed to deposit whilst these checks are ongoing.

There is no doubt in my mind that, although these checks are necessary in some instances, some casinos are using them to their advantage to frustrate the cash out process. The whole issue is easily solved. How? Well you ask for supporting documentation at the deposit stage- it really is as simple as that.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
All good and well, but it kind of defeats the purpose if you're still allowed to deposit whilst these checks are ongoing.

There is no doubt in my mind that, although these checks are necessary in some instances, some casinos are using them to their advantage to frustrate the cash out process. The whole issue is easily solved. How? Well you ask for supporting documentation at the deposit stage- it really is as simple as that.

Agree 100% that many operators have lot to improve in these. Some are actually paying your current withdrawal and then right after send you SOW request that you can stop your deposits until it's sorted (of course can't happen always if you have high risk AML concerns but for low risk players, there wouldn't e huge issue to process withdrawal and then trigger SOW request, especially if amounts are not huge).
 
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