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ATTN: Casino Rep Casumo - no Live Chat or account info?

Discussion in 'Online Casinos' started by KasinoKing, Jul 10, 2015.

    Jul 10, 2015
  1. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I just logged in to my Casumo account because I wanted to find my account history, as I have forgotten if I have ever deposited there and if so, by what method...
    But despite my best efforts - I couldn't find any account history information :eek2:
    Maybe I'm just being thick - does anyone know where to find this?

    I clicked on Live Chat - but a message said it was unavailable! (at 8:45am BST). Is this normal?

    KK
     
  2. Jul 10, 2015
  3. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I have had problems in the past getting live chat on a Sunday. I have no idea what hours they are open and I think it would be nice to display the hours on the website. That would prevent some confusion. I have found their email queries This email is not visible to you. to be very fast though.:)
     
  4. Jul 10, 2015
  5. Jory

    Jory Senior Member webby

    Occupation:
    Statistical Analysis and Data Reconfiguration
    Location:
    Belfast - Northern Ireland
    If you click on your balance ( €0 ) it will bring up the options "Deposit / Withdrawal / History / Coupon Code.
     
    2 people like this.
  6. Jul 10, 2015
  7. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    once you are logged in you can see your deposit withdrawal history in the cash section see screenshot :)

    Casumo - no Live Chat or account info?: account-history.jpg,Jul 10, 2015
     
    1 person likes this.
  8. Jul 10, 2015
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well that's extremely bleedin' obvious... NOT! :mad:

    Thanks for the quick reply! :thumbsup:
    KK
     
  10. Jul 10, 2015
  11. CasinoTwitcher

    CasinoTwitcher Senior Member

    Occupation:
    Online
    Location:
    Las Vegas
    Their chat is open every day from 10.00 to 01.00 CET
     
    1 person likes this.
  12. Jul 10, 2015
  13. Casumo Casino

    Casumo Casino Official Rep for Casumo

    Occupation:
    Casumo-Ambassadors
    Location:
    Malta
    Hello and happy Friday to all,

    As mentioned we are in the chat with you from 10AM to 1AM CET, that goes for all days of the week. When we are not in, you can leave us a message in the chat and we will reply to it to your email address as soon as we are back in. You can also send us an email to This email is not visible to you. at all hours and we will reply as soon as we can during the opening hours :).

    I do agree that this should be clearly stated on the site, we will look into doing some updates to this.

    Have a good weekend!
     
  14. Jul 10, 2015
  15. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    And I can say that this This email is not visible to you. contact dont help nothing. .. Just gived gw of 5 free spins to Jack and the bean stalk. .

    Tobias sayed , that he cant do nothing.


     
  16. Jul 10, 2015
  17. Casumo Casino

    Casumo Casino Official Rep for Casumo

    Occupation:
    Casumo-Ambassadors
    Location:
    Malta
    Howdy friends!

    I don't understand exactly what you are referring to with "this email contact dont help nothing".
    The email queue's are empty as usual and we don't have an on-going campaign regarding Jack and the Beanstalk (although we had one a week ago?).

    We are there to help so contact us if you have any issues buddy.
    Send an email to This email is not visible to you. or visit the live chat (which will be open for 7.5 more hours before closing today) if you still need any assistance.

    Never hesitate to contact us if further queries would arise in your Casumo experience! :)

    We don't believe in problems, we believe in solutions.
    (we will have the opening hours available on site shortly, ty for highlighting it)

    Enjoy your weekend folks!
     
  18. Jul 10, 2015
  19. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    You sayed that you cant help anything. Same as Tobias sayed. I have answers in my PM.

    Kind regards Mikko

     
  20. Jul 10, 2015
  21. CasinoTwitcher

    CasinoTwitcher Senior Member

    Occupation:
    Online
    Location:
    Las Vegas
    But what's you problem? It's a bit hard to understand what it is.
     

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