syrus2

Banned User - repetitive trollish behavior
Joined
Jun 29, 2016
Location
Netherlands
No im not on drugs and im not your "M8" what ever that means. You wont get many friends around here with an attitude like that.

Your speaking utter rubbish without understanding what this thread is about. It is irrelevant what kind of person I am. My question was very clear to them. They chose or attempted to dodge it.

That's my problem.

get sum rest.

btw, You made sum good points in thread .
 
Casumo is Reviewed at Casinomeister:

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Yeah, script and instructions by management - perhaps the rep can tune in, because I think players deserve quick and honest answers when they ask a question (any question).

Agreed and cant blame the CS they just doing the job. On a personal note I dont like the "jokey" style they employ when in chat but thats just me. I suppose some would appreciate it. But for me I prefer a clinical straight up approach and never hang around in chat trying to be "buddys" but am always polite. But the way they dodged the very easy question that these days even a chimpanzee can understand was so obvious. Anyway back to the opening title of this thread. Casumo dont flush and it seems the withdraw times of 12 hours are out as well.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I had a decent win yesterday, noticed on the review here it states they flush withdraws. I know they are in the grey zone but the information on the CM review needs to be updated. Casumo do NOT flush. See transcript of a chat I had with live support. Now Personally its no biggie as I wont reverse now, but I did not like the way the casino rep kept trying to dodge the question. And the way he seemed to infer I was asking this because of some gambling problem! I was very clear what I was asking. Anyway just giving the heads up that CMs review needs to be updated that they dont flush.

Copy of chat transcript

You
hi there

Casumo-Thorsten
Aloha there :)


You
morning hope your well ) could you please flush the withdraw that I have pending ?

Casumo-Thorsten
Approving a withdrawal can take up to 23 hours. Once approved, it can take up to 3 banking days until the money clears into your account :)
At the moment we have many lucky winners, so I kindly ask for you patience
No worries, we have our payment wizards chained up here and they will be working on it the whole day :)


You
ok thanks :)
but do you flush withdraws so they are not reversible ?

Casumo-Thorsten
We try to process every withdrawal as soon as possible


You
ok but flushing is different it just makes it none reversible

Casumo-Thorsten
once a withdrawal is processed you can't cancel it
Until then all withdrawals can be cancelled
Are you afraid you might cancel your withdrawal?
Are you still in control of your gambling habits?


You
no its fine thanks have a good morning bye for now :)

Casumo-Thorsten
Have a great day :)
You raise a good point here. I asked them the same thing the week before last after I had 2 decent wins.
I was told the same thing.
Flushing should be mandatory, it's easily done.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
You raise a good point here. I asked them the same thing the week before last after I had 2 decent wins.
I was told the same thing.
Flushing should be mandatory, it's easily done.

Yup I agree especially in todays world

but in the end I got paid a short time ago ... which I never doubted I would

just the way they handle the "question" with canned responses ...
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
yeah, I missed this shock.


M8, Are you on drugs??
You do Realize that even with 100 people extra , they are simply not able to know what kind of person you are , what kind of habits you have , and what ure doing in your personnel life. are'nt you??

Get sum rest, looks like you need it.
Seriously? Any need for that attitude. I experienced the exact same cut and paste answers from casumo.
And to assume there's a gambling issue there where there isn't one can get you into a world of trouble (as I'm fully aware!)
They don't need to know what kind of person you are one bit. Somebody asks a question then it should be answered.
Step away from robot customer service, and do it properly like many do. Trada and betat for instance.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Yup I agree especially in todays world

but in the end I got paid a short time ago ... which I never doubted I would

just the way they handle the "question" with canned responses ...
Oh I to was paid no question, was about 2 days from the time It was processed on both withdrawals.
I also don't like the jokey style either, when money is involved or a valid question asked, it should be treated with a bit of respect and conviction.
That said, I know casumo has been given a bashing here of late, and with good reason.
But in my opinion still up there with the best, sort out flushing, and silly spam and also abolish payment fee's and there almost perfect, oh and the cut and paste CS answers in chat!..
 

syrus2

Banned User - repetitive trollish behavior
Joined
Jun 29, 2016
Location
Netherlands
Seriously? Any need for that attitude. I experienced the exact same cut and paste answers from casumo.
And to assume there's a gambling issue there where there isn't one can get you into a world of trouble (as I'm fully aware!)
They don't need to know what kind of person you are one bit. Somebody asks a question then it should be answered.
Step away from robot customer service, and do it properly like many do. Trada and betat for instance.

No need to know about your problems lad .

If you wanna share your pain, address the problem to the one who broke your heart first . Before you bash sumon in a public forum. Are you gonna put the crack pipe down and read the previous posts to find your answers? Or planing keep talking out of your ars.

Gonna take off , On my way to work .
Get som rest . Looks like you need it too.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
No need to know about your problems lad .

If you wanna share your pain, address the problem to the one who broke your heart first . Before you bash sumon in a public forum. Are you gonna put the crack pipe down and read the previous posts to find your answers? Or planing keep talking out of your ars.

Gonna take off , On my way to work .
Get som rest . Looks like you need it too.
Well worded and well thought out reply.
Have a pleasant evening.
Regards.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
No need to know about your problems lad .

If you wanna share your pain, address the problem to the one who broke your heart first . Before you bash sumon in a public forum. Are you gonna put the crack pipe down and read the previous posts to find your answers? Or planing keep talking out of your ars.

Gonna take off , On my way to work .
Get som rest . Looks like you need it too.

Seriously what the fuck is your problem ? calling people Lad or m8 ... your sounding like a total Jerk! And patronizing to boot. Stop trying to tell other people what you think they need to do - and rather try contribute to the thread other than speaking like a 5 year old!
 

syrus2

Banned User - repetitive trollish behavior
Joined
Jun 29, 2016
Location
Netherlands
Seriously what the fuck is your problem ? calling people Lad or m8 ... your sounding like a total Jerk! And patronizing to boot. Stop trying to tell other people what you think they need to do - and rather try contribute to the thread other than speaking like a 5 year old!


I did'nt . you came on my post first ( remember ? )


It's just,
I hate school sisy girls who stick a knife in someone's back, and don't dare talk to person in question.

I gusse that's just me then !!:D

get sum rest m8 .

longe night for me , have to work . .
have a good night.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I did'nt . you came on my post first ( remember ? )


It's just,
I hate school sisy girls who stick a knife in someone's back, and don't dare talk to person in question.

I gusse that's just me then !!:D

get sum rest m8 .

longe night for me , have to work . .
have a good night.
What is it exactly you have taken issue with?
And who won't talk in person?....
And yes it's solely you.
Guess whatever means of 'high' your on is effecting your way of posting in a decent manner.
I've posted on here before and Been banned for a hell of a lot less.
Not inciting that one bit, as I believe in free speech.
But the tone your taking is unfounded and frankly offensive.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
No need to know about your problems lad .

If you wanna share your pain, address the problem to the one who broke your heart first . Before you bash sumon in a public forum. Are you gonna put the crack pipe down and read the previous posts to find your answers? Or planing keep talking out of your ars.

Gonna take off , On my way to work .
Get som rest . Looks like you need it too.

you go to work high?
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
What is it exactly you have taken issue with?

I've posted on here before and Been banned for a hell of a lot less.
Not inciting that one bit, as I believe in free speech.
.

Jeez, i've been reading this thread and I think you and the OP are being extremely generous in your handling of these replies- I dont think these responses could be classed as free speech, to me it looks like good old fashioned flaming, which i believe is an offence on this forum that can lead to the ban hammer......

Lets face it, the OP posted a chat message that didnt answer his question, and didnt even approach his question and IMO he is correct in posting it here, and you have pointed out that when money is involved, you want an answer not a BFF, but both seem to have upset someone for some unknown reason??
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Jeez, i've been reading this thread and I think you and the OP are being extremely generous in your handling of these replies- I dont think these responses could be classed as free speech, to me it looks like good old fashioned flaming, which i believe is an offence on this forum that can lead to the ban hammer......

Lets face it, the OP posted a chat message that didnt answer his question, and didnt even approach his question and IMO he is correct in posting it here, and you have pointed out that when money is involved, you want an answer not a BFF, but both seem to have upset someone for some unknown reason??
In what possible way could anything I have said incur a ban?..
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
Ahh that gentleman.
Well apologies totally on my behalf and no offence intended.

None taken. I believe both the OP and yourself have made clear and pertinent points about Casumo - and the last time I looked a forum was a place for sharing these snippets of information, but for some unknown reason one contributor seems to think both of you are not entitled to contribute, and is pretty intent on winding you both up. Good to see that neither of you rose to it, but a flamer like that should maybe take a break for a while to reconsider his contribution.....
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I am the same as Jon I just about gave up playing due to the fees involved when using Euro. They now have the option for £

But my withdraws was just about half an hour to ewallet without fail. I had a small deposit the other week and had a small withdraw and again less than 1 hr for cash.

Most customer service have not got a clue or going by there text book back from the 60's to reply
The main problem here I see was this statement

Are you still in control of your gambling habits?

Now this goes back to Dunover's Trada thread about changing depo limits and having to go to CS for instant change to take affect. As soon as CS hear that you want depo limit changed or a weeks break they look at it you have serious gambling problem ? which simply is not the case and I stated this in that thread, people do not want to talk to CS about withdraws, take a break, depo limit as you can run into serious problems

CS do need to be more informed and sites should have every thing in place
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
None taken. I believe both the OP and yourself have made clear and pertinent points about Casumo - and the last time I looked a forum was a place for sharing these snippets of information, but for some unknown reason one contributor seems to think both of you are not entitled to contribute, and is pretty intent on winding you both up. Good to see that neither of you rose to it, but a flamer like that should maybe take a break for a while to reconsider his contribution.....
Well nail on the head comes to mind there :)
 

syrus2

Banned User - repetitive trollish behavior
Joined
Jun 29, 2016
Location
Netherlands
None taken. I believe both the OP and yourself have made clear and pertinent points about Casumo - and the last time I looked a forum was a place for sharing these snippets of information, but for some unknown reason one contributor seems to think both of you are not entitled to contribute, and is pretty intent on winding you both up. Good to see that neither of you rose to it, but a flamer like that should maybe take a break for a while to reconsider his contribution.....

Did he asked the operator why I get no answer to my question?
Did he addressed his displeasure to operator?
Did he sent the Rep a pm to ask him why he is been treated that way ?
Information ?????? part of his thread was a complaint !!

Once someone with his experience, start a argument with me ( just bcuz he thinks i'm not entitled to contribute ) ,and replay to my post to make a statment like:

I do'nt care let them hire 100 extra employees whereas he knows damn well
that no matter how many operators (1/2/100/.....) they have , there is no way that guy possibly could know what kind of person he's dealing with.

Then yes. My only conclusion is: this guy is on drugs. ( you too, by the sound of it ).
wind up ????????
What the hell are you on about fella ? are you okey ?

BTW,

If you read my first post, you will notice that my post was a compliment towards operator. Not a criticism to his thread.

As for the ban , take your case to the boss, would ya. I have kind of impression that you're very good at it when it comes to that kind of stuff . :rolleyes:

FTR: Not a dutch man, mate.

I finished my study just work here. my entire family lives in States.
 
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