casumo confiscated winnings

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Thanks for reply. I understand the sow but how can it be a third party person money. It's my money which he is giving to me to play with. I understand if it was not my money and he was gifting it to me but that's not the case. Also they have been happy for years letting me deposit and make smaller withdrawels but now I win a noticable sum they wanna use it against me. It's just not fair or right in my opinion I think its an unfair use of the terms just to get out of paying. I also had half bonus and half cash so can I get least 450 back.

If you partner transfer you money and you use it to gamble, it's 3rd party transfer to your account and if you use it to gamble right away, it really looks that it's 3rd party funded gambling (including bonus abuse aspect in this case).

We can really only guess and assume here without having same information and documents than casino have. So it was just one assumption that if your statement only shows transfers from 3rd party (was it partner or not but that somebody transfer to you money to gamble) it rings bells as all players should only use own funds and payment methods and if you see statement where all money is 3rd party transfers, it can really look that somebody else is funding your playing and especially in this case where there was bonus available on your account.

Best you can do is try to first sort this out with casino by explaining things for them and possibly provide some further documents they might request as 3rd party money is always raising AML risk and impersonating risk. If you don't get anywhere, you can use PAB service to get help from Casinomeister PAB team who review your case with casino and give their fair opinion is casino acting right or not (just make sure you don't post about issue to any forums, including this if you have PAB in process), link below, hope you don't need it but if you don't get anywhere with casino and feel that you are right in this, with PAB you get fair opinion:

Submit Your Online Casino Complaint - Casinomeister
 

Bexi199132

Newbie member
Joined
Sep 18, 2020
Location
milton keynes
If you partner transfer you money and you use it to gamble, it's 3rd party transfer to your account and if you use it to gamble right away, it really looks that it's 3rd party funded gambling (including bonus abuse aspect in this case).

We can really only guess and assume here without having same information and documents than casino have. So it was just one assumption that if your statement only shows transfers from 3rd party (was it partner or not but that somebody transfer to you money to gamble) it rings bells as all players should only use own funds and payment methods and if you see statement where all money is 3rd party transfers, it can really look that somebody else is funding your playing and especially in this case where there was bonus available on your account.

Best you can do is try to first sort this out with casino by explaining things for them and possibly provide some further documents they might request as 3rd party money is always raising AML risk and impersonating risk. If you don't get anywhere, you can use PAB service to get help from Casinomeister PAB team who review your case with casino and give their fair opinion is casino acting right or not (just make sure you don't post about issue to any forums, including this if you have PAB in process), link below, hope you don't need it but if you don't get anywhere with casino and feel that you are right in this, with PAB you get fair opinion:

Submit Your Online Casino Complaint - Casinomeister
Ok thank you for your help. Also how do apporch the casino about this as they are saying the reason for closing and confiscating my winnings is cause what I have already eluded to. They said nothing about sow checks. Plus they are impossible to talk to take ages to reply or dont bother half the time hard to get anything resolved with them.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Usually casinos don't go too much all details in their decision, they gave some terms and conditions which are violated and give them right to do what they do. Just trying to guess why they were so tough in their decision (like some mentioned here, it's not unheard that people from same family are playing) and your statement really can look for person who see it that your gambling is done with other persons money to take advantage about bonus which was available on account.

When you see this kind of transaction pattern in bank statement and bonus is used, it just looks that exactly 3rd party funded bonus abuse.

All you can do is try to speak with them and explain everything and you can also try to make PAB but with this information, it really can look like i described above when they review your statement and activity.

Your account history is also something they can see and we have no idea, how active you've been, how much bonuses you been using etc... help them make puzzle together and they see what they see, they can't know anything but facts they have front of their eyes and like explained, it can look bit dodgy.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
What do you do when several members of a household open up accounts with your casino and play. If they hit big wins would they lose wins.

To be fair, nothing mate, as long as there is no bonuses involved.

Secondly if there is, you analyze the gameplay in depth. From there you find your answers to make a decision.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Thanks for answering Jan.

Good to hear you would not do anything if 2 people played normally from same house hold.

I think it would be pretty bad for any casino to use the more than one household rule to confiscate winnings from just your average genuine player. As like i said a lot of people would have no idea whether anyone in household is signed up to same casino.
 

Bexi199132

Newbie member
Joined
Sep 18, 2020
Location
milton keynes
Update: casumo finally payed out in the end I had to threatening legal action and I said I report them to all the relative gambing bodies. I check my account this afternoon to my surprise it was there took way longer than expected but got there in the end. To anyone else experiencing problems with them dont give up dig in and make your case to them.
 
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