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Bonus Complaint Casumo confiscated all winnings!

Discussion in 'Casino Complaints - Bonus Issues' started by yurch, May 23, 2016.

    May 23, 2016
  1. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    Hello,

    A few days ago we had a little gathering at a friends place, and a girl i know wanted to try out some slots.
    Me and my friends always get excited about playing so she was quite eager to try it out.
    We advised her a few sites and she chose casumo. A good pick in my opinion.
    Problem was that she didnt have any mobile banking stuff with her, i said let me just deposit for you and youll pay it back later. And it was solved.

    So she started playing with a bonus, 200% to be exact and went on a nice streak (with some tips ofcourse ;)) and managed to cash out 340 euro, only to get all her winnings confiscated by 'abusing the bonus'.

    At the moment i am posting this for her since she doesnt have an account here.
    She didnt even break or abuse anything on purpose, just because i have an account also and deposited for her.. she just gets all her money/time taken away from her. With no explanation at all.

    Hopefully this can be resolved, since she had no intention to abuse anything.

    Greetings,

    Yuri
     
  2. May 23, 2016
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You have read the Zero Tolerance policy right above your post, right? You are expected to heed and follow through with that.
     
  4. May 23, 2016
  5. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    I Did?
     
  6. May 23, 2016
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Ok, just making sure we're on the same sheet of music. Thank you.
     
  8. May 23, 2016
  9. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK

    Here above


    WARNING!! ZERO TOLERANCE POLICY

    Do not post a complaint without notifying the appropriate casino representative here. If you cannot locate the appropriate casino rep, please inform us by stating so in your initial post. FAILURE TO NOTIFY THE CASINO REP MAY JEOPARDIZE YOUR ACCOUNT.
     
  10. May 23, 2016
  11. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    '

    Oh i sent a pm to him... how do i notify him here?
     
  12. May 23, 2016
  13. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
  14. May 23, 2016
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Reading between the lines, how did she/you make the deposit. (Payment method and name on that method)

    Could be wrong but I see a potential problem there.
     
  16. May 23, 2016
  17. itsover2014

    itsover2014 Experienced Member

    Occupation:
    NA
    Location:
    United Kingdom
    Are you saying you deposited with your card, on her account? Just trying to clarify
     
  18. May 23, 2016
  19. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    iDeal, just by debit card.
     
  20. May 23, 2016
  21. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    True.
     
  22. May 23, 2016
  23. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton

    Who's debit card though? - If it was yours, there is your problem. A big 'No Go' with all online casinos.
     
    2 people like this.
  24. May 23, 2016
  25. itsover2014

    itsover2014 Experienced Member

    Occupation:
    NA
    Location:
    United Kingdom
    Then you are very unlikely to get paid. As Jon said above, most casinos will absolutely not allow this - see what the rep says, but it is against most rules.
     
    1 person likes this.
  26. May 23, 2016
  27. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    I can imagine, and did not know this. But a warning would be greatly appreciated, instead of wimping her off as an abuser and leave he empty handed without a clear reason... right?
     
  28. May 23, 2016
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Unfortunately and I am not taking sides but using a payment method in someone else's name is one of the 'easier learnt' Terms and conditions, one of the very first things I was made aware of when I set out in this endeavor.

    No disrespect but it is also common sense that any casino/bookmaker/bingo site etc would frown heavily upon this sort of behavior.

    Casinos tend not to give warnings that is why they have T&C's which all players have to agree to upon registration.

    The reply you got may seem somewhat generic or a template but they do not have time to give personalised replies to chancers (not saying you are one) - Just imagine there are umpteen genuine abusers and players trying it on each and every day!
     
  30. May 23, 2016
  31. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    Alright, i understand that ofcourse.

    I just hope they will give her a chance, since she also definetely liked the casino and playing there.

    Greetings
     
    1 person likes this.
  32. May 23, 2016
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    A well worded and honest PM to their rep (link on previous page) may help, no promises though!

    Good luck!
     
  34. May 23, 2016
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    As far as they are concerned, "her" doesn't exist, it is YOU they are confiscating the winnings from on your duplicate account registered from the same internet connection and using the same deposit method. There is almost zero chance of getting paid, and even a possibility of your account also being closed.

    The "bonus abuse" in this case is not about breaking the rules of play, but claiming the bonus again through creating a second account. Had she used her own deposit method, there would probably not have been such a problem. Her account is also tainted, so she should not continue to use it, even with her own deposit method and computer or phone.
     
    1 person likes this.
  36. May 23, 2016
  37. yurch

    yurch Dormant account

    Occupation:
    Workslave
    Location:
    Netherlands.
    Why doesnt 'she' exist? she made an account, with her details, and sent in her utility bills,id and stuff for verification.
    Also i never deposited nor withdrawn with iDeal on my account in the first place since i dont on it that often.

    I am in awaiting of alex his response :)
     
  38. May 23, 2016
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    :what: But you said this:

    You're stating that you did all this on a whim, but she was able to scrounge up banking details, scanning IDs, etc. I think it would be best for you to have her sign up in the forum and represent her case instead of you. This seems pretty fishy to me. So far, I don't buy any of this.
     

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