Casumo closed my account!

andyhinckley

Meister Member
CAG
mm3
Joined
Dec 12, 2004
Location
uk
After sending documents i received an email from casumo

We have now concluded our due diligence and would like to thank you for the assistance provided during the entire process.
In line with clause 9.4 of our Terms and Conditions and with Casumo keeping the safety and protection of our players at the heart of our business, following the information received during these verification checks, we have closed your account from our side.

Annoyed as to why they done this
 

PokCas

Full Member
webmeister
Joined
Apr 15, 2020
Location
Malta
Weird, maybe you self-excluded yourself from some other casino or had issues with your credit?
Since they must have had a reason to do that.

Anyways, there are plenty of other casinos who will welcome you.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
FTR 9.4

9.4. We use technical partners to verify you using the information you provide however, we may also ask you to provide us with valid identification documents proving your age and address in order that we may carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities. You agree to provide all requested information in connection with these verification checks. Until we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we are entitled to restrict your Account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds.
 

andyhinckley

Meister Member
CAG
mm3
Joined
Dec 12, 2004
Location
uk
After I submitted my documents, I deposited £100 last Friday, played a couple of reel races, left £85 for next Fridays reel races..

Oh they are going to return any funds in my account.

Maybe they didn't like me not wagering much? or had too many wins

Never had problem at 32Red, SkyVegas, Virgin or Videoslots.
 
Last edited by a moderator:

Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
My guess is they have closed it for RG reasons. Certainly sounds that way. Herein lies the issue...casinos are now playing judge, jury and executioner in deciding whether they think you can afford to gamble...

Maybe you were judged not to be earning enough, maybe you were judged to be spending too high a % of your income on gambling, maybe they spotted a loan you had taken out. Who knows.

Either way, they obviously saw you as a potentially risky customer, whether rightly or wrongly.
 

andyhinckley

Meister Member
CAG
mm3
Joined
Dec 12, 2004
Location
uk
I win more than i lose..
Healthy bank account from a few big wins, maybe i should have sent them my savings account statement.
No debt, apart from a small mortgage.
Decent wage, above average.
Just changed banks a a months ago or so, can't access old bank at present
Have sent them an email.
As some one said other casinos out there.
I only have 5 now that i play regularly, 1 or 2 times a week, enjoy the reel race and tournaments
 

Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
I win more than i lose..
Healthy bank account from a few big wins, maybe i should have sent them my savings account statement.
No debt, apart from a small mortgage.
Decent wage, above average.
Just changed banks a a months ago or so, can't access old bank at present
Have sent them an email.
As some one said other casinos out there.
I only have 5 now that i play regularly, 1 or 2 times a week, enjoy the reel race and tournaments

Yep plenty of others who would be happy to have your custom :thumbsup:

Having an account with Casumo seems to be a shit ton more hassle than it's worth anyway.
 

Robert Rabbit

Newbie member
Joined
Jun 21, 2020
Location
UK
I win more than i lose..
Healthy bank account from a few big wins, maybe i should have sent them my savings account statement.
No debt, apart from a small mortgage.
Decent wage, above average.
Just changed banks a a months ago or so, can't access old bank at present
Have sent them an email.
As some one said other casinos out there.
I only have 5 now that i play regularly, 1 or 2 times a week, enjoy the reel race and tournaments

Seriously, why even bother sending them an email - there are so many casino's out there who actually want your money. This is like me going to Tesco's and begging to be allowed to buy their bread when there is a Sainsburies next door selling it at the same price
 

dealer wins

Senior Member
Joined
Oct 25, 2006
Location
London the sh$thole
OP they've done you a right favour. One of the worst casinos you could play at, and at any time you could be faced with an impossible SOW and weeks waiting for a withdrawal.
 

@gcWii

Newbie member
Joined
May 16, 2019
Location
CN
the evil caasinos online will do things like that, closed the winners accounts.
 
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