Cassava, phishing scam?

RichyJ75

Has been a very naughty boy ...
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Apr 3, 2015
Location
Kent
Just received this e-mail. Sounds like a scam if they are asking for bank details, etc!

Dear xxxxxx,

This is the Security Department at Cassava Enterprises, who manage operational services for various Bingo and Casino networks, of which you previously signed up to.

Recently we have been attempting to contact members who may have been affected by the technical issues detailed here.

There was a historical failing on specific accounts that previously chose to exclude themselves, and it may be that financial recompense is required, which we need your assistance to resolve.

If you have received an email of this nature in the past and have already responded, you are not required to answer this email again - we are attempting to contact all members affected, but it may be that you have already responded to ourselves previously or contacted our support staff directly on this matter, and if so then there is no need to contact us again.

If you are now answering our contact regarding financial recompense for the first time, we kindly ask that you provide your bank account information, as this is the only available option for us to pay you if a refund is due.

We require the following information:
• Your Bank name.
• Your Bank Account number.
• The Name of account holder.
• Sort Code.
Providing accurate information is essential for any transaction, if you are not certain about these details, please contact your bank.

We are committed to responsible gambling. If you would like to speak to someone about problem gambling, there are a number of independent problem gambling support services who offer a range of contact methods together with free and confidential advice:
• GambleAware: GambleAware aims to promote responsibility in gambling. They provide information on staying in control and on how to recognise and deal with problem gambling. Further information can be found at
You do not have permission to view link Log in or register now.
.
• GamCare: GamCare is a registered charity that provides confidential telephone support and face-to-face or online counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 (freephone from UK) or by visiting their website at
You do not have permission to view link Log in or register now.
.
• Gamblers Anonymous: Gamblers Anonymous offer support groups, chat rooms and forums to anyone who is affected by problem gambling. Gamblers Anonymous can be contacted at www.gamblersanonymous.org.uk.
If you have not done so already, we recommend that you seek exclusion from all other gambling operators you have an account with.

You can also use website filtering software to prevent you from accessing gambling websites from your personal computer:
• Cyber Patrol (www.cyberpatrol.com)
• GamBlock (www.gamblock.com)
• Net Nanny (www.netnanny.com)
If you have any questions about this email or would like any further information or assistance, you can reply to this address, and we will answer any further queries you may have.


Regards,

Bingo Security Team
Bingosecurity@cassava.net
 

SpinUk

Meister Member
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MM
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Location
London
Looks genuine to me. Looks like they have been caught accepting deposits on new accounts where the user has deposited but they have self-excluded from a sister site on the same licence, and have now been ordered to pay the money back. That said, its a strange decision to do a blanket request for bank details for the refunds rather than a case by case email.
 

ReggieMac

Experienced Member
Joined
May 17, 2017
Location
UK
888 belong to Cassava do they not? This is most likely the result of the recent fine and reprimand handed down to 888 and now they have make redress to some of the people they previously so blatantly ripped off!
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Further info from the link:


31 August 2017
888 Holdings PLC
Conclusion to UKGC Licence Review
888 refers to the announcement issued today by the United Kingdom’s Gambling Commission (the
“UKGC”) (available on the UKGC website) which marks the conclusion to the Licence Review process
by the UKGC first announced on 15 May 2017.
888 has fully cooperated with the UKGC throughout this process and has concluded a voluntary
regulatory settlement with the UKGC. 888 regrets the historic failings highlighted by the review and
accepts the conclusion of the review which recognises the significant lengths that 888 has gone to in
order to address the concerns raised and prevent the issues highlighted from reoccurring.
Changes and improvements
888 has always been focused on providing a safe and fair online gaming entertainment for our
customers. The UKGC’s review highlighted some areas for improvement in 888’s tools and processes
and we have swiftly taken action to address these issues.
888 operates two separate gaming technology platforms: one that hosts 888’s casino, sport and poker
brands and a separate one that hosts 888’s bingo brands as well as a number of third party bingo
brands. For a period of time, in some instances, a technical failure prevented customers who had
requested to be self-excluded on one platform from being successfully excluded from both platforms.
888 alerted the UKGC about this technical failure and took the relevant customer actions.
It was never 888’s intention to benefit financially from this technical failure and we have completed a
detailed process to identify all affected customers. The Group is refunding customers who were able to
continue playing when they should have been excluded across 888’s platforms.
Over recent months 888’s senior management team have devoted significant resources to assessing
and delivering improvements to 888’s responsible gaming tools, processes and technology. This effort
is near completion as we move to optimise our new tools. We have worked closely with the UKGC and
- aided by the fact that we develop and own our gaming technology - have been able to quickly and
effectively make meaningful improvements to customers.
These improvements include:
 Expanding and enhancing the algorithms that 888 uses to analyse playing patterns so as to help
identify players who might be, or might become, vulnerable to problem gambling. As a result, we
can observe broader trends in customer behaviour and better identify potentially vulnerable players
thereby enabling 888’s trained team to interact earlier with customers who may need our help and
support;
 Lowering the thresholds across certain metrics tracked by our system that, when triggered, will lead
to earlier customer interaction and the offer of support from a trained member of the 888 team;
 Improving our technology to significantly enhance our ability to identify customers who operate
multiple accounts across 888’s platforms, thereby ensuring we can more effectively self-exclude
customers who may have chosen to open multiple accounts; and
 Enhancing our checks on customers’ sources of funds to ensure that the deposits our customers
make are legitimate.
Also coming out of the review process, we are training our team to help them identify and interact better
with vulnerable or potentially vulnerable customers.
Values and ongoing commitment
We are constantly developing new and innovative ways to deliver a responsible gaming environment.
Our goal is to ensure that all those who visit our sites can do so with confidence and that those for
whom our games are not intended, notably underage individuals and those vulnerable to addiction, will
not be drawn into the gaming environment and those few customers who develop a gambling problem
are quickly identified and helped.
888 is absolutely committed to a proactive policy of corporate and social responsibility that reflects the
high professional and ethical standards we set for ourselves across the business. Conducting business
responsibly is fundamental to the future success of 888 and we understand that a responsible approach
is both the correct way to do business and one that enhances credibility with all stakeholders, thereby
supporting 888’s development. We will continue to focus on improvement in the area of responsible
gaming to ensure we offer the most enjoyable and safest customer experience possible.
The review process has pushed 888 to enhance its responsible gambling technology and policies and
leaves it well placed to continue to succeed in an environment where it will engage with customers in a
way that those customers and regulators will demand going forward.
Contacts and enquiries
888 Holdings Plc +350 200 49 800
Itai Frieberger, Chief Executive Officer
Aviad Kobrine, Chief Financial Officer
Hudson Sandler (PR) +44(0) 207 796 4133
Alex Brennan 888@hudsonsandler.com
Bertie Berger
Hattie O’Reilly
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
888 belong to Cassava do they not? This is most likely the result of the recent fine and reprimand handed down to 888 and now they have make redress to some of the people they previously so blatantly ripped off!

Yes, 888 is Cassava. Regardless of the backstory, still no excuse to use something like this to get things settled. Totally insecure, amateur-hour stuff.
 

dunover

Unofficial T&C's Editor
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It is actually genuine. I thought the same as the OP (if you search you'll find my thread) and being suspicious I constructed a reply and did it directly through the address from one of their sites rather than reply to the e-mail. Got a response 10 days later then £70 paid into my bank. Turns out I must've SE'd from Cassava crap sites years ago and must've bee allowed to play at another under their license subsequently. They are tracing and refunding old players, up to 6 years ago.
 

ReggieMac

Experienced Member
Joined
May 17, 2017
Location
UK
Yes, 888 is Cassava. Regardless of the backstory, still no excuse to use something like this to get things settled. Totally insecure, amateur-hour stuff.

But this is Cassava, you wouldn't expect anything else from this shower of sh**e would you? As their normal day-to-day activities are not suspect enough even when they have to give refunds they still come out looking dodgy! :rolleyes::p
 

dunover

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I reiterate, I thought exactly the same, it was a frankly pathetic amateurish e-mail (perhaps they're hoping old players owed refunds will ignore it!) and had no images or logos that you would expect. If you have this e-mail, go to one of their sites and find the CS pages/contact us and you'll see the same address this crappy e-mail came from. Just copy the relevant content from the poor e-mail and add a note that it looked suspicious so you are submitting the enclosed requested details directly via their site, add your banking details and you'll be sent a refund in a couple of weeks. And you've no worries then about replying directly to the original suspicious-looking mail. :thumbsup:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I reiterate, I thought exactly the same, it was a frankly pathetic amateurish e-mail (perhaps they're hoping old players owed refunds will ignore it!) and had no images or logos that you would expect. If you have this e-mail, go to one of their sites and find the CS pages/contact us and you'll see the same address this crappy e-mail came from. Just copy the relevant content from the poor e-mail and add a note that it looked suspicious so you are submitting the enclosed requested details directly via their site, add your banking details and you'll be sent a refund in a couple of weeks. And you've no worries then about replying directly to the original suspicious-looking mail. :thumbsup:

I think you hit the nail on the head there Dunover. This is a huge outfit, and you can be sure they have expert legal advice in this matter. For many players, the name "Cassava" may mean nothing, they don't even list their properties. I think that the brands are not clearly listed in terms may be a large factor why se'd players open new accounts to begin with.

Is there any UK player that got this might like to complain to the UKGC about the dodgy way they have gone about this? I don't think it is in the "spirit" of the ruling.

Glad you were refunded.
 

Jadey1919

Newbie member
Joined
Oct 6, 2017
Location
London
Received email also!

I also received this email, looking online it seems I self excluded from 888 in 2013 but was able to make accounts and deposit on their third party bingo sites between 2014-2015 I deposited and made withdrawals no problem and verified my accounts with ID too, even though i made withdrawals do you reckon i could still get a refund? I'm waiting for a reply to the email
 

dunover

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I also received this email, looking online it seems I self excluded from 888 in 2013 but was able to make accounts and deposit on their third party bingo sites between 2014-2015 I deposited and made withdrawals no problem and verified my accounts with ID too, even though i made withdrawals do you reckon i could still get a refund? I'm waiting for a reply to the email

You'll find the bets you made void, so they'll pay you the difference between what you deposited and withdrew if it's in your favour, i.e. you had a net loss. If you're lucky they may refund all the illicit deposits regardless of what you withdrew, but I doubt that. If they owed you nothing you wouldn't have had the e-mail.
 

Jadey1919

Newbie member
Joined
Oct 6, 2017
Location
London
You'll find the bets you made void, so they'll pay you the difference between what you deposited and withdrew if it's in your favour, i.e. you had a net loss. If you're lucky they may refund all the illicit deposits regardless of what you withdrew, but I doubt that. If they owed you nothing you wouldn't have had the e-mail.

Thanks for the reply on checking I cashed out more then what i deposited so not sure what they would owe me but they must have emailed me for some reason, hopefully I will find out when they email back.
 

Jono777

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Wolverhampton
It is actually genuine. I thought the same as the OP (if you search you'll find my thread) and being suspicious I constructed a reply and did it directly through the address from one of their sites rather than reply to the e-mail. Got a response 10 days later then £70 paid into my bank. Turns out I must've SE'd from Cassava crap sites years ago and must've bee allowed to play at another under their license subsequently. They are tracing and refunding old players, up to 6 years ago.

With regard to SE only Dunover?
 

dunover

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With regard to SE only Dunover?

Yes, they failed to stop players excluded at 888 or other casinos from signing-up at their multitudes of bingo sites (same license) hence the 7.5m fine and an order to trace and refund deposits in those cases.
 

Cyclops

Owner of Americasino.co
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Location
Bexhill-On-Sea
Concerns

Not sure I'm always a little dubious when they want a lot of info go with your gut always trust the inner scream
 

Jasminebed

Game old gal
Joined
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Location
Ontario
Not sure I'm always a little dubious when they want a lot of info go with your gut always trust the inner scream

I think dunover gave excellent advice. Visit a site directly rather than reply to the email.

But the fines and court orders were well publicized.

I truly think they are counting on people thinking it's phishing, so they can get out of paying them.
 

quber

Senior Member
Joined
Feb 25, 2004
Location
Europe
At the bottom of RICHYJ75's second post the email address is from www.hudsonsandler.com, their strap line is 'Elevating Communications' I don't think they elevated anything in that email. and they 'Enhance and Protect' reputations, surely Cassava would have needed a reputation worth protecting in the first place.
 

RichyJ75

Has been a very naughty boy ...
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Joined
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Location
Kent
Quick update.

I replied to their e-mail and gave them details of a dormant (but still open) bank account of mine with zero balance and no overdraft available, just in case something fishy was going on.

Today, I received an e-mail from them saying I will be receiving £90!!

Oh well, wasn't expected but will be gratefully received (especially after a 'tilt' session at VS the other day which ended badly!)
 

Jadey1919

Newbie member
Joined
Oct 6, 2017
Location
London
Update

After they emailed me back stating they owed me money I looked into my bank statements and didn't agree with the amount so emailed back asking them to look into it, now all emails are being ignored, any other email addresses I can get in touch with besides the Bingosecurity@cassava.net? Thanks
 
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