Hi all,
wondering if I can get some advice please.
I joined a Cassava Enterprises website and deposited £2000, I lost that money which was fair enough, the next week I placed a further deposit of £1000 to stupidly try and get my money back, I know its not a good idea but it was eating away at me that I lost 2k in previous week.
I played some slot machines and had big win on a slot machine of £1000, I then played card games until I reached my £3000 target, I was just over so I had £3050 in my account now.
So I withdraw the £3000 and left £50 in my account as I was just happy to have won my money back and was keeping the £50 to play other games later on.
3 days later I get a email from Cassava Enterprises security team telling me I had been banned previously, 3 years ago for bonus abuse and that they are refusing my withdrawal on that bases.
I had honestly forgot about this and the site they mention was a bingo site that I only played on 2 times and had totally forgot about.
Can they legally do this? all I want is my deposit back, but they are saying its winnings and are confiscating them even though its the total I had deposited only a week before.
In my angry and frustration, I rang my bank and told them I never done all the deposits, as I thought if I said I gave permission that I would have no chance of getting the funds back.
The bank said they will need to do further checks, what are my chances of getting the funds back?
I am so stressed about all this, its making me ill, I am 3 months pregnant and do not need the added stress but I really did not know what else to do, my friend advised me to just tell the bank you did not do the transactions but now I think I made a big mistake and keep worrying the Police will arrest me?
It is Halifax bank, I been with them since 16 and now worried they will black list me and have me arrested as they asked me if it is ok to inform the Police.
I now fell out with my friend over the advice as my head is all over the place right now, the Doctor has told me the added stress is not going for me but I cant stop myself from worrying.
All I want is what was owed to me and I wouldn't even of tried to charge back if they just gave me back my deposits, I would not even of disputed this if I had genuinely lost all that money.
Please help.
Jenny
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wondering if I can get some advice please.
I joined a Cassava Enterprises website and deposited £2000, I lost that money which was fair enough, the next week I placed a further deposit of £1000 to stupidly try and get my money back, I know its not a good idea but it was eating away at me that I lost 2k in previous week.
I played some slot machines and had big win on a slot machine of £1000, I then played card games until I reached my £3000 target, I was just over so I had £3050 in my account now.
So I withdraw the £3000 and left £50 in my account as I was just happy to have won my money back and was keeping the £50 to play other games later on.
3 days later I get a email from Cassava Enterprises security team telling me I had been banned previously, 3 years ago for bonus abuse and that they are refusing my withdrawal on that bases.
I had honestly forgot about this and the site they mention was a bingo site that I only played on 2 times and had totally forgot about.
Can they legally do this? all I want is my deposit back, but they are saying its winnings and are confiscating them even though its the total I had deposited only a week before.
In my angry and frustration, I rang my bank and told them I never done all the deposits, as I thought if I said I gave permission that I would have no chance of getting the funds back.
The bank said they will need to do further checks, what are my chances of getting the funds back?
I am so stressed about all this, its making me ill, I am 3 months pregnant and do not need the added stress but I really did not know what else to do, my friend advised me to just tell the bank you did not do the transactions but now I think I made a big mistake and keep worrying the Police will arrest me?
It is Halifax bank, I been with them since 16 and now worried they will black list me and have me arrested as they asked me if it is ok to inform the Police.
I now fell out with my friend over the advice as my head is all over the place right now, the Doctor has told me the added stress is not going for me but I cant stop myself from worrying.
All I want is what was owed to me and I wouldn't even of tried to charge back if they just gave me back my deposits, I would not even of disputed this if I had genuinely lost all that money.
Please help.
Jenny
See Related Threads:
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