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Non-Bonus Complaint Cassava Enterprises - Singbingo, Angry Bingo, Monkey Bingo, Rio Bingo etc.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by gppawelec, Nov 13, 2014.

    Nov 13, 2014
  1. gppawelec

    gppawelec Dormant account

    Occupation:
    Poland
    Location:
    Polska
    Hi, im new on this forum.
    But i registered because horrible behaviour of the Cassava Enterprises.
    I deposited money to every bingo from Cassava Enterprises min. 20 FUNT.
    Happily in every casino i win some money. I recived withdrawal from Treasure Bingo.
    When im trying to upload my verification documents to other casinos. I recive a message:

    But before uploading my documents there are no decision to permanently discontinue my membership. They banned me in every bingo and in every bingo they stole my money:
    SINGBINGO
    ANGRY BINGO
    TREASURE BINGO
    MONKEY BINGO
    RIO BINGO
    COSTA BINGO
    BINGOLA
    FANCYBINGO
    WISHBINGO
    CITYBINGO

    When im searching for some info about this terrible behaviour i find website You must register/login in order to see the link..

    Some additional info:
    I deposit using my neteller and withdraw back to my neteller account
    I recived withdraw only from TREASURE BINGO
    I dont breach any of Terms and Conditions of bingo rooms.

    Can you help me please?
    I have there a lot of money.
     
  2. Nov 13, 2014
  3. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    Welcometo the forum :) and sorry to hear you have such a bad experience.

    888 (Cassava) is notorious in denying payments if you have too many accounts with them, not sure about the exact term but it could cause problems.

    In your case some more details would be helpful, how much did you deposit? Did you take any bonuses? Are they giving any more details of why they discontinue your membership?

    If you signed up on all of these sites in a short timeframe it looks a bit like you chase them for their bonuses, maybe thats what they dont like.

    If they refuse to return plain cash deposits of yours, this wouldnt be acceptable.

    So please tell us of what your balances at the various sites consist, only cash you deposited or mixed with bonus?
     
  4. Nov 13, 2014
  5. gppawelec

    gppawelec Dormant account

    Occupation:
    Poland
    Location:
    Polska
    In every account of i have mixed money deposited and bonus.
    But i don't remember where i win money without take bonuses, but maybe in 3 or 4 of his bingo.
    I deposited mayby more that 150 F. They don't give me any details why they banned my account.
    Yes i signed up on all of these sites in a short timefram, but in terms there are no mention about that.
    To withdraw i have more that because its data from 11 november and after that day i win some money:
    SINGBINGO - 35 F
    ANGRY BINGO - 55 F
    TREASURE BINGO - 57 F
    MONKEY BINGO - 50 F
    RIO BINGO - 39 F
    COSTA BINGO - 30 F
    BINGOLA - 110 F
    FANCYBINGO - 116 F
    WISHBINGO - 60 F

    I don't know where i can search for help it's a lot of money to me.
     
  6. Nov 13, 2014
  7. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    Ok, so as iam not used to play bingo i assume once you take a bonus you have to fulfill certain wagering requirements and caanot withdraw right away. So are all your balances withdrawable or still locked and wagering needs to be done?

    Can you explain why you opened up so many accounts in such short timeframe? Seems youre not the recreational bingo player ;)

    For me it looks like they detected that you opened many accounts with the only purpose of taking advantage of their bonuses, for them this should be the case and exactly because of this reason they discontinued your membership. I assume theres no chance to make them reopen your accounts, but you can send them an email and ask for your deposits to be returned. But from my experience and what you wrote i would kiss the balance goodbye, as you already read cassava is very known for this practise, they trap customers in joining many of their sites (they run many many platforms) and then punish you once you want to withdarw quoting you have multiple accounts with us. This is bad, but seems to be their way of doing business. Lucky me they paid me once i hit 500€ on an ndb bonus on casinoonnet some years ago. since then i never touched any cassava site again.
     
  8. Nov 13, 2014
  9. gppawelec

    gppawelec Dormant account

    Occupation:
    Poland
    Location:
    Polska
    No this amount is withdrawable money. This money is on pending withdrawal.
    I opened this account because bonus. I don't know that i can't do it. I recive a email from this bingos with this promotion and they temptate me:)
    You think that they don't withdraw to me even my deposited money?
     
  10. Nov 13, 2014
  11. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    Ok i see, that´s exactly what they want you to do, join all their sites, once you want to withdraw they take this as a reason not to pay.

    You can do this, their terms are so vague that they can stretch them just as they want it.

    I would also say, if they dont want anyone to (ab)use their bonuses, they shouldnt offer them. Anyway, i think your chances are slim, they wont payout any winnings thats for sure.

    Ask them to just return your deposits, if they would keep them it would be stealing imo. They can ban you, but shouldnt keep your cash.
     
  12. Nov 13, 2014
  13. gppawelec

    gppawelec Dormant account

    Occupation:
    Poland
    Location:
    Polska
    I don't understand this. In every deposit they give me bonus 100% or 150% only on bingo . Often i don't even use it.
    I deposited money playing on slots when i win some money i withdraw it and then they canceled my bonus.
    When i loose my money i tried second chance on bingo it. I don't see nothing unfair of that.
    Maybe somebody from forum have any contact to managment of this casino?
     
  14. Nov 13, 2014
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  16. Nov 13, 2014
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Not good news I'm afraid.
    I too joined a few cassava sites (not as many as yourself maybe 4-5) in a month or so.

    These sites had more than the one deposit so they could not accuse me of just taking advantage of the welcome bonus and I played mostly slots, where the bonus money does not come into it.

    I received out of the blue a very similar e-mail to yourself, closing said account and confiscating over £500

    Emails, phone calls back and forth for weeks and even involved a 3rd party (not CM) and I got diddly squat back.

    As others have said and this site warns, in a nutshell I feel they are not interested in tarnishing their own reputation or how they conduct themselves, they just want our cash!! and when a particular 'skin' gets a bad name they just open up 2 or 3 new ones and take advantage of the naive players out there :(
     
  18. Nov 13, 2014
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ gppawelec : I see that you've filed a PAB against Sing Bingo. As mentioned previously we do have a standing Warning against all 888/Cassava properties, this would include Sing Bingo although it is not explicitly mentioned. As per the Warning:
    Sorry we can't help you with this, maybe next time.

    And please do read the Pitch-A-Bitch FAQ before you submit another PAB. Therein you'll see that posting about your issue on our forums after you've filed your PAB will seriously jeapordize or kill your PAB. Obviously that's of no significance in this particular case but if you PAB again it could mean instant failure of the PAB.
     
  20. Nov 13, 2014
  21. gppawelec

    gppawelec Dormant account

    Occupation:
    Poland
    Location:
    Polska
    Sorry fot that. Maybe i try wrote to You must register/login in order to see the link.. Did you try that?
     
    Last edited: Nov 13, 2014
  22. Nov 13, 2014
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    If you're talking about having your issue submitted to the GRA then I welcome you to do so. We can't do that for you. Good luck!
     
  24. Nov 13, 2014
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's this kind of attitude that caused the GRA to lose out heavily under the new UK regime. The UK government didn't feel that players were properly protected, and it is clear from this case that they were right, and so was the high court for throwing out the GRA appeal against the new UK regime.

    If Cassava have managed to get a UK license, they will have to be very careful about pulling this kind of stunt on a UK player, but this could mean that they will screw the remaining less protected players even harder to make up for it.

    If they haven't got a UK license, then quite a few newspapers and football clubs have lost their white label solutions.
     
  26. Nov 13, 2014
  27. scook

    scook Dormant account

    Occupation:
    carer
    Location:
    gloucester
    so what bingo sites do u recommend
     
  28. Nov 13, 2014
  29. gppawelec

    gppawelec Dormant account

    Occupation:
    Poland
    Location:
    Polska
    I recived withdrawal from Costa bingo and bingo Rio 69F maybe they will withdraw all of my won money. 456F to go
     

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