It was AGs decision to re-open complaint
Read the whole case to date on AG, and I’m siding with the OP on this one. 100%. Please don’t let me down
@shxxx, nor my peers that support you here
Yes, nothing is conclusive yet, but the majority of Casoo’s posts sound like BS to me. Not buying their claims, and obviously AG weren’t convinced either (with good reason too, as Casoo failed to provide credible evidence to support their claim against the player), before they made the decision to reopen the case; which is pretty convenient given that it happened shortly after you decide to PAB here.
Smell fear by these apparent ass clowns that run Casoo. Can imagine the dialogue.
...
Oh shit, F! .... Max and Bryan at Casinomeister will be on the case, and they’ve got the resources to pressure us and ultimately expose our deception. The members are all behind the OP too... We had better do some damage control and reopen the case with AG; this way we’ll buy ourselves more time while we cook up more stalling BS to post on AG.
Sweating it over 45K. What a joke. If they can’t afford to pay a legitimate customer a modest sum such as this, they should close down immediately, and move back into their mommies basements.
I really hope you somehow get your money in the end mate, and if AG can’t achieve the desired result for you, Max and/or Bryan can. Sadly though, I think it’s going to be an uphill battle.
This case, yet again, highlights the importance of taking your time, doing solid research, and ultimately finding a casino that isn’t going to try and screw you over in some way if you hit big.
Bastards they are.