Casiplay -- Stolen funds, no customer service help.

davids080890

Newbie member
PABinit
Joined
Nov 9, 2022
Location
uk
2 weeks ago I was playing at Casiplay casino Raw cash only no bonuses .

I staked on live roulette twice and both times the stake was taken and the winning popped up once the round finished but we’re not credited to my balance . I then moved to blackjack table hoping my funds would appear after a refresh and they didn’t , i staked £100 on one hand of blackjack and was not dealt it at the table or given any cards but the £100 removed from my balance . Spoken with a pit boss who told me it was a rejected bet but a refund malfunction and I’d have to go to support to get my money back and gave me a reference.

14 days later no help from Casiplay support just “ it’s been escalated “ im owed around £200 plus the fact I was so annoyed at missing funds i spunked the rest of my balance trying to get my original funds back .
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Excellent, I'll look into it ASAP. Please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, stall or even cancel your Ticket.

- Max
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@davids080890 , please check the Ticket you filed this morning. There are actions you need to take in order for us to proceed.
 

Users who are viewing this thread

Top