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Bitch and Moan CasinoVentura

Discussion in 'Casino Complaints - Bonus Issues' started by KyloFT, Aug 29, 2017.

    Aug 29, 2017
  1. KyloFT

    KyloFT New Member

    Location:
    LU
    I opened the casino a few years ago, made many deposits and withdrawals, I do not remember the time when I made the last deposit and withdraw money when I can not access my account, after some time my twin brother opens a casino account (other IP and Computer, other residence address, another person) he makes only one deposit and does not use the bonus, He makes only one deposit and wins nothing.

    casino linked the two accounts, recognizes as a duplicate sic! It's not true, there is another person with another computer and other address of residence, only this same City.

    I played later on my account and won 2600e, a few months ago, It was long time I do not remember the exact date and amount of the last deposit, I can not verify it because I can not log into the casino account.

    I contacted them for chat and several times they assure me that if my twin brother will verify the account the documents will be my account will be unlocked, My twin brother sends all docs + selfie, they still do not answer, they do not unlock the account, contact with this casino is very difficult.

    They assure me that after verifying the finish I will be able to cash out on the bank transfer.

    I finally verified the account, I sent them 3 photos of idie with id card lol

    The whole situation lasted several months, Skrill and Neteller blocked transactions for Poles in this Casino, and many other casinos.


    Dear Krystof,

    As per management decision, your account will remain closed, however, we will return your last deposit.

    As Skrill and neteller are not disponible for your country anymore, we need you to send us a Bank Statement with your name, IBAN and BIC visible.

    As soon we received it, we will process with your reimbursement.



    Did not give a reason why they are confiscating my win, so why such a long review, to return my deposit, for me it's not serious casino SCAM.


    Also you have used an illegal deposit method that is not available for your country, so if you verify the account now, all you can get is your deposit back. suppor*t@c*asi*nov*ent*ura.com. Kind regards, Sara


    Every good reason not to pay me money that has been won.
    At the moment when I made last deposit Skrill was available and I could make a deposit and play, they retract Skrill and Neteller some time after that, at this point Skrill is not available at their casino for PL players.

    After all, Skrill is 100% legal in my country, they just stopped operating some casinos for Polish players.

    In this casino or working idiots who do not understand the standards of online casinos, or simply are scammers who do not like to pay money to players and do everything to confiscate the winnings.


    Company name: Flavidus Ltd

    1668/JAZ - It's the cheapest and easiest way to get it license, a lot of scams work under this license.

    I know that this license allows you to rob the players, this is a very high risk of losing money if win.
     

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