casinoshare.com complaint - resolved

[CasinoShare]

Hi,

Pidduv,

Your withdrawl took 3 days, which I admit is longer than we aim for, but occasionally this kind of delay can occur.

On the question about support, we are working on getting phone and live chat support, we are investing heavily in this area and are increasing our numbers in the call center.


I predict that by November 1st this will be in place, if not before.

Kind Regards

Max Wright

Director of Gaming

CasinoShare

 

[WAYLANDER]

I predict that by November 1st this will be in place, if not before.



CasinoShare

If you mean 2006, do you have a time machine?

WAYLANDER

 

[me_and_ed]

If you mean 2006, do you have a time machine?

WAYLANDER

HAHAHAHAHA

 

[AussieDave]

If you mean 2006, do you have a time machine?

WAYLANDER

 

[AussieDave]

I don't think they (Casinoshare) are purposely trying to be dodgy.

This is a some what volatile thread, however, Max's latest post shows he didn't bother to typo his response. Given he's CasinoShare's operations manager, one could rightly take the view that mis-communication is rife thru all ranks.

If this is an example of the incompetence coming from the top, then I have no qualms as to why this operation still has not got its collective act together.

IMO promoting a $100,000 draw when you don't have the basic support requirements to manage a MG casino successfully (this thread proves that), is just another example of this incompetence.

Lets hope this doesn't go the way that Good Fellows did!

PS Its taken this long and still no phone/live support, how long is it going to take to get your Loyalty program in place Max? I shudder to think!

 

[AussieDave]

we are investing heavily in this area and are increasing our numbers in the call center.

but you don't have a call center

 

[AussieDave]

*BUMP*

 

[vinylweatherman]

Overwhelmed

Clearly Casinoshare are overwhelmed at present. The suggestion that the new loyalty program would be truly innovative has interested me in joining up (provided I can play in pounds, Neteller has cruel fees for currency exchange).

I will not strain them further by joining as I had planned. I will be patient till full support, and the loyalty system, are both in place.

I do hope the loyalty scheme lives up to promises, and has other casinos worried about their mundane 1pt per $10 efforts - often jollied up by double point offers, inflated maths (1pt per $1, but redeemed at a similarly crappy rate to make up).
I would expect, from the name casinoshare, that a percentage of the profit would go into a pool and be distributed back to players in proportion to the wagering they had done, worked out by the points they accumulate. Similar to the way a company pays dividends to shareholders in proportion to the number of shares they own.

 

[AussieDave]

Good Post vinylweatherman

Lets hope the CasinoShare innovations come to fruition.