Question Casinos pay providers for promotion?


Experienced Member
Dec 6, 2016
Hey guys and gals,

I just had a little chat with dunder casino about their promo, I was wondering whether I could get the 180 free spins in 1 go instead of 20 scattered a day (with the horrible cents per day that are hardly worth it).

So they start by telling me that its not them who credit them, but the provider.

I mentioned other casinos and they say every casinos makes different arrangements.

Next I ask if they couldn´t just delete the bonus and add it manually.

Now they told me that they can´t because they´d have to pay twice for them. Meaning they have to pay Netent for free spins?

I have never heard of that, and surely they wouldn´t have to pay for unused free spins anyway, right?

Was this just a lazy excuse or is it actually handled like that?

Cheers! :thumbsup:


Ueber Meister
May 13, 2014
I've heard / read numerous times thatthe way you describe is indeed how things work.

Never understood it though :confused:

To me a casino pays a provider for a contract enabling that casino to offer their games, these won't come cheap. That should be it, having to fork out extra for bonuses etc is just daft lol.


Newbie member
Jun 8, 2016

A Casino will have a maximum bonus amount that they can give in any month (the bonus cap).
If they exceed that then there is a cost usually. It could be that's what they were referring to.



Full Member
Apr 13, 2017
I've worked in these roles so I can give my advice.

Some Casino might be using the providers' backoffice and set everything up for themselves and take on the cost of the issued free spins, this is how we used to do it. Some Casinos want to integrate the possibility of giving out Free spins on a provider in their own backoffice, and some may opt to have the provider do everything for them, and I imagine the workload required would require a fee, as I was paid for doing all this.

So I think it depends on the deal Casinos have with the provider, but it does seem strange for unused spins to cost anything, but yes, there is a budget in place for Free Spins and if it exceeded someone will have to pay for this.

But providers can treat Casinos the way Casinos treat players and up sell services to them on top of just providing the games, like issuing FS or special promotions, exclusivity, creating games for them, this is the account manager's job, to maximise the revenue