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CASINOS-ONLINE SPAM AT IT AGAIN

Discussion in 'Casino Complaints - Non-Bonus Issues' started by pacers31, Jun 28, 2006.

    Jun 28, 2006
  1. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    I am so sick of these m*f* sending me their bullshit spam. This time it was for Vegas Palms I believe. There is no way to unsubscribe and I wish I could find a way to disable these a****. Anyone have any ideas????
     
    Last edited by a moderator: Jun 28, 2006
  2. Jun 28, 2006
  3. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Please mail me your details and I can ensure that you are removed.

    VP Operations
    Fortune Lounge
     
  4. Jun 28, 2006
  5. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    Reporting them to spamcop.net and abuse.net is a good start. But you should also inform Vegas Palms of their spamming techniques, they are part of the FL group and eCOGRA certified and I guess would act on the complaint immediately.
     
  6. Jun 28, 2006
  7. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    thanks for the tips chatmaster, I just PMd FL about it. Hope it works, but not holding my breath or anything!
     
  8. Jun 28, 2006
  9. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    I didn't notice FL's post for some reason, but I am sure they will assist you. :D
     
  10. Jun 29, 2006
  11. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    I received an email yesterday that instructed me how to remove myself from their list. I followed the directions, and lo and behold, yet another ad in the inbox this morning. FL, you or your people do not know what they are doing, and thus you have permanently dropped off my radar screen. I'm sure you run a legitimate business, but if you can't even manage your bonus offers, I'd hate to see how you managed my deposits, cashouts etc. Good bye, and good riddance to you FL!!!
     
  12. Jun 29, 2006
  13. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I got one from Villento today as well. I have personally unsubscribed to this list in the past rather than asking FL to do it - but obviously that didn't work. What's more, I never opened an account there.

    Whatever FL is doing to resolve these issues, it isn't enough.
     
  14. Jun 29, 2006
  15. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    pacers31; It takes a day or two to get you off all the lists.

    spearmaster: We have nothing to do with Villento. Please send me your details and I will have you removed from the list.

    VP Operations
    Fortune Lounge
     
  16. Jun 29, 2006
  17. bossplayer

    bossplayer Dormant account

    Occupation:
    medical
    Location:
    Kansas
    Other than supplying a mailing list to Villento..........
     
  18. Jun 29, 2006
  19. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Here is our position on Villento. I hope this is clear.

    We have NO affiliation or association with Villento Las Vegas whatsoever.
    We regard our player information as highly confidential and we do not, and will not, share our valuable player database with ANYONE. We have also NEVER done so in the past and we certainly do not plan on doing so now, or in the future. It is our commitment and responsibility.
    Villento Las Vegas is a competitor casino.
    Our players and their information are our most valuable assets and we protect this at all cost.

    Any sensible person can see that we will not benefit from handing out confidential player information to a competitor.

    If any person has received communication from Villento Las Vegas at an e-mail address that was only listed with us I would appreciate it if you could PM me and, preferably, send me a copy of the mail.

    VP Operations
    Fortune Lounge
     
  20. Jun 29, 2006
  21. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Ok. I'm confused.

    If you (or Fortune) have nothing at all to do with Villento, how is it that you can get my email removed from their list?

    It is entirely possible that my email address was picked up elsewhere - but that is no excuse to send me emails - I am assuming that there has to be some connection between you and Villento - or could Villento be that partner/publisher you have referred to in the past?
     
  22. Jun 29, 2006
  23. bossplayer

    bossplayer Dormant account

    Occupation:
    medical
    Location:
    Kansas
    I truly believe my email was gleaned via FL mailing list somehow.

    I believe it was most likely (90%) not on purpose through.

    Fortune Lounge, dont get me wrong, you guys are great as a casino and are top notch in my book!
     
  24. Jun 30, 2006
  25. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    So these affiliates of yours FL just pulled our info out of thin air?? Man, you guys just can't fess up that someone screwed up and gave out our addresses!! I will wait a couple of days and see if I am still receiving the emails. If so, you can be sure you will hear about it again. I do agree that you have nothing to gain by pissing off account holders, so why did you????
     
  26. Jun 30, 2006
  27. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    :lolup: :lolup: :lolup:
    Spear you sure got them there! :D
    I am wondering that too, how can you get his email removed? MAGIC!
     
  28. Jun 30, 2006
  29. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    My apologies. I had a dumb moment and read your mail in the wrong context.

    I cannot unsubscribe you from Villento's lists.

    VP Operations
    Fortune Lounge
     
  30. Jul 3, 2006
  31. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    It is monday, July 3rd and I have three more spam emails from casinos-online yet again!! The FL rep says it takes awhile to get the email address removed, but how long??? I'm sick of it and I am so sour against the FL group that I will never even visit one of their sites again. If anyone has any info on how to stop this crap, please,please let me know! Apparently the FL rep is impotent to do anything in this regard.
     
  32. Jul 3, 2006
  33. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    :lolup: :lolup: :lolup: :lolup:

    I think incompetent is the word you have been looking for, and no FL is not incomponent, that has been proven through the years, just work with him, if he can sort it out he will, if not did you give spam cops a go?
     
  34. Jul 3, 2006
  35. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    I certainly hope "incompetent" was the word you were looking for....lol

    pacer, I would appreciate it if you could mail me these mails you received. I need to see where exactly they are coming from as it may be from a different source. I personally test the unsubscribe function at least once a week and I have had no problems unsubscribing from the publisher you claim these mails are from.

    Also, you sent the PM to another person. I found out by chance that you mailed another FL representative who actually only deals with affiliate issues. It is as simple as just clicking on my link.

    VP Operations
    Fortune Lounge
     
  36. Jul 3, 2006
  37. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    LMAO... geez, I wouldn't wish that on anyone...

    FL, I think you are missing the whole problem - it is not necessarily that the unsubscribe does not work - it probably works just fine - but the publisher will keep resubscribing you every few months without your permission.

    You cannot test for that. This is what I have repeatedly complained about in the past - even if we DO unsubscribe, and the unsubscribe DOES work (hopefully without a double-opt-out) - you will get re-subscribed within a few months, just like clockwork.

    In other words, this publisher pretends to be in compliance - then after a while he will simply start mailing you again without your permission.
     
  38. Jul 3, 2006
  39. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    If this is happening, it is totally unacceptable.

    The way in which we test the publisher is by subscribing from a number of secret e-mail addresses. So far none of the addresses we have unsubscribed from have been re-subscribed but I will be keeping a very close watch on this.

    I value your comments and the ones posted by other forum members but I really need examples. Several players have complained about this before and even in this thread I have requested examples but I do not get any response and it therefore does not help me at all.

    I can, unfortunately not do anything about this if I do not get co-operation.

    No wonder people think I am incompetent / impotent...............

    VP Operations
    Fortune Lounge
     

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