Your Input Please Casinos have changed a lot in the last years?

Dagobert

Senior Member
PABnonaccred
PABnononaccred
Have the casinos become a lot more user friendly and loyal towards customers...?

Is it a result of the strong competition out there?

Example:

I took a 200% (40x wagering) at a pretty new casino. I won a lot and suddenly pushed MAX bet for 12,5 euro pr spin. The maximum during bonuses is 5 euro at this casino.
I contacted chat and told them what happend. "No, problem" we will just leave a note here that you told us about your mistake.

I managed to overcome the wagering and withdrew 900 euro from 100 euro deposit. No questions asked.

Had this been between 2008-2012 I would almost certainly never have seen that money. They seem so much more honest, "on the customers side" and afraid to get a bad rumor now?

Am I wrong or has the entire industry become better(more honest) towards customers?

-D-:thumbsup:
 

Jono777

Meister Member
CAG
mm1
mm4
Have the casinos become a lot more user friendly and loyal towards customers...?

Am I wrong or has the entire industry become better(more honest) towards customers?

-D-:thumbsup:
IMO No.

Swings and roundabouts depending on personal circumstances at the time I would imagine.

Not slating nor praising at this moment nor naming but some casino(s) I throw my loyalty towards I feel just go with the flow as if I am 'just another member' yet some I've had hardly anything 'to do with (Ie: few deposits, low play history) have really pushed the boat out this year.

I think reps on here go that extra mile if and when they can but as for direct loyalty from the casino then there has been no significant change, in fact I'd swing slightly towards the opposite with regards to improvement due to costs involved and the ever growing competition, casinos have and will continue to have to tighten their belts.

Quick example among many I could list but won't, Few and far between mid-week deposit offers which used to be spoilt for choice!
 

Tirilej

Still a Lady
CAG
MM
It's a lot more rules out there now so it's easier to do a mistake and get your winnings void.
It is more abuse and fraud too I guess so it's both ways.

I only play where I'm not afraid of doing mistakes. Can't they bother removing games that I shouldn't play with a bonus then I can't bother playing their games at all.

I've also read a lot of strange complaints lately and I feel that the new casinos that are starting up can't really afford it. Their rules are just odd.
Like Chance Hill that don't allow you to use bonuses if you're born in a certain country, not just residing in it. That's not a rule I've seen before:rolleyes:

I think it's like it always have been. Some are great, some good and the rest can go to hell ;)
 

asghan

Experienced Member
PABaccred
Quite frankly I think it's the other way around. Situation you described could have easily happened few years back.
It depends on casino you play and how you handle the situation.

With white label solutiuons being so popular lately, new casinos pop up one after another. Often with small capital, so they have crazy WR, like x30-x50(deposit+bonus).
Risible maximum amounts you could withdraw from bonuses, some even so small like 300€.
Half of the games excluded form playing with bonuses, most often the best ones.

Not to mention 3/4 of the world excluded from bonuses.
 

goatwack

Swingin' like Darryl Strawberry
CAG
Staff turnover at these places is high so experiences can differ. On the whole, chat and the like are as useless as ever, only difference being that casinos have lost some of that personal touch.

Everything is copy & paste answers and one has to go down on bended knee to get comped for anything, including birthdays!

The 'top' casinos remain just that in an overcrowded marketplace, and may seem more likely to let a rule-break go or whatever. But even they are changing for the worse over time (take a guess which casino!) and chat customer relations are still a bit 'talk to the hand, bozo'.

So on the whole, casinos are getting worse for sure, but we musn't forget that they're just businesses and will only do 'nice things' to favour their profit margins, and that you're just a number to them. The good casinos are just better at hiding this! :mad:
 

vinylweatherman

You type well loads
CAG
MM
It's a lot more rules out there now so it's easier to do a mistake and get your winnings void.
It is more abuse and fraud too I guess so it's both ways.

I only play where I'm not afraid of doing mistakes. Can't they bother removing games that I shouldn't play with a bonus then I can't bother playing their games at all.

I've also read a lot of strange complaints lately and I feel that the new casinos that are starting up can't really afford it. Their rules are just odd.
Like Chance Hill that don't allow you to use bonuses if you're born in a certain country, not just residing in it. That's not a rule I've seen before:rolleyes:

I think it's like it always have been. Some are great, some good and the rest can go to hell ;)
How on earth can they enforce this? Certainly, if you have taken citizenship of a new country then all your documents will match that country. It could also be tricky for those people who are not born "at home", for example being born when their parents are on holiday and got the timings wrong.

In the EU, plenty of children are being born in the "wrong country" due to their parents living and working in another EU country at the time. Compared to residency, this is very hard to enforce unless the casino has access to historical documents as well as current ones.

I can't imagine an embryo deciding to be born early just so that in 18 years time it can play in a certain casino with bonuses, rather than waiting till the appointed time when the parents would be back home in a country where in 18 years time play with bonuses would not be allowed.

Citizenship, on the other hand, can be enforced by determining the country of issue of current identity documents, but this is NOT necessarily the same as determining the country of birth.
 

Tirilej

Still a Lady
CAG
MM
How on earth can they enforce this? Certainly, if you have taken citizenship of a new country then all your documents will match that country. It could also be tricky for those people who are not born "at home", for example being born when their parents are on holiday and got the timings wrong.

In the EU, plenty of children are being born in the "wrong country" due to their parents living and working in another EU country at the time. Compared to residency, this is very hard to enforce unless the casino has access to historical documents as well as current ones.

I can't imagine an embryo deciding to be born early just so that in 18 years time it can play in a certain casino with bonuses, rather than waiting till the appointed time when the parents would be back home in a country where in 18 years time play with bonuses would not be allowed.

Citizenship, on the other hand, can be enforced by determining the country of issue of current identity documents, but this is NOT necessarily the same as determining the country of birth.
It doesn't say born but nationality.

This is what the rules say: Players residing or with nationalities from the following countries are bonus restricted (unless given a special promotion or otherwise stated): Spain, France, Italy, USA, Poland, Ukraine, Russian Federation, Belarus, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Slovakia, Slovenia, Serbia, Latvia, Lithuania, Macedonia, Moldova, Bosnia and Herzegovina, Albania, Hungary and Romania.

They changed it recently to be able to deny people from certain regions their winnings. Probably where they suspect fraud but can't prove it.
As we saw in another thread even those who are not eligible for bonuses get them automaticly but are denied their payout after verification. It would be easier for them to not let some IP's claim it...but that will still leave the nationality problem of course.
 
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vinylweatherman

You type well loads
CAG
MM
It doesn't say born but nationality.

This is what the rules say: Players residing or with nationalities from the following countries are bonus restricted (unless given a special promotion or otherwise stated): Spain, France, Italy, USA, Poland, Ukraine, Russian Federation, Belarus, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Slovakia, Slovenia, Serbia, Latvia, Lithuania, Macedonia, Moldova, Bosnia and Herzegovina, Albania, Hungary and Romania.

They changed it recently to be able to deny people from certain regions their winnings. Probably where they suspect fraud but can't prove it.
As we saw in another thread even those who are not eligible for bonuses get them automaticly but are denied their payout after verification. It would be easier for them to not let some IP's claim it...but that will still leave the nationality problem of course.
This can probably be enforced with the ID document, which will show the nationality of a player regardless of where they reside. However, it still leaves a few loose ends that can result in disputes where people take citizenship in their host country, or indeed where people in allowed countries move to restricted countries but don't take up the nationality, especially where the move is temporary, such as a short term work contract or even a holiday, where it cannot be said that they "reside" in that country.

With the unreliability of geolocation, it will all come back to the KYC documentation and the address the player uses, which again is not 100% proof of nationality.

It might be better to replace this with "present in" a restricted country when playing, and use geolocation to force a manual check before the system grants any bonus.

Quite a few nationals of those restricted countries are "present in" the UK, many using the freedom of movement of labour. Some may even have decided to settle here and take up UK citizenship (they had better hurry though, might not be so easy in 2 years time). A smaller number of UK citizens are in these restricted countries long term, but their KYC documents and home address will not show this, only the less than reliable geolocation would give the game away.

These terms are wide open to interpretation on both sides, and could be used by the casino to choose who not to pay by automatically crediting the bonus and only making a fuss about the rules when they win.
 

miksaxxx

Senior Member
hmm.

Everything was so easy at year 2005-2009. after that rules has changed.

Customer is in hands of casino ( provider, payments prosessors ) , it should be easier.

I dont personally like So much those whitelabel casinos, there is allways someone taking Money in between.

And usually providers dont care who wants to run a casino, just Money is talking.
 

Tirilej

Still a Lady
CAG
MM
These terms are wide open to interpretation on both sides, and could be used by the casino to choose who not to pay by automatically crediting the bonus and only making a fuss about the rules when they win.
That is what have happened, several times. If people have missed reading those rules but got the bonus they have been denied their winnings.
If someone lived in a country since a few years but was from a restricted area they were denied their winnings. That was before the ''nationality'' rule was added. That guy was eventually paid but then the rule was put there.

Now Bryan don't use bonuses but if he decides to play there he can't use bonuses even if he wanted too:D
 

vinylweatherman

You type well loads
CAG
MM
That is what have happened, several times. If people have missed reading those rules but got the bonus they have been denied their winnings.
If someone lived in a country since a few years but was from a restricted area they were denied their winnings. That was before the ''nationality'' rule was added. That guy was eventually paid but then the rule was put there.

Now Bryan don't use bonuses but if he decides to play there he can't use bonuses even if he wanted too:D

The smart player would probably see this as too vague in favour of the casino, and would probably avoid them altogether rather than risk them confiscating winnings after the fact based on a new interpretation of the vague rules or the addition of a new one.

If bonuses are being added automatically, then it's out of the players' hands because they may have read the rules, but had the bonus dumped into their account anyway. Where the rules are open to interpretation, most players will assume that the casino knows what it is doing, and given that they have given the correct information when registering, the automatic addition of the bonus means the casino systems have allowed the combination of registered information and geolocated IP location as "allowed bonuses".

The casino could also find itself in trouble for breaking consumer laws in a country it operates in legally where a player of that country is told they are not subject to the same consumer laws as everyone else. The UK system looks at where the player is "physically present" when placing the bet, not their nationality. If an Italian came here, they would be protected under UK consumer laws, and the EU system of free movement would mean that no business can discriminate between an Italian present in the UK and anyone else from the EU (including the UK for now) present in the UK. Apple discovered this when it tried to prevent UK customers from using the French website and purchasing in Euros, they got hauled before the EU court, and lost. This principle applies to pretty much all commerce, although there are a small number of exceptions, such as national lotteries, where you have to purchase via the official outlet of the country you are present in, rather than the official outlet for the country of your nationality.
 

JaneAir

Registered User
I have been playing slots for already 10 years, so I have experience in this sphere:) so, I used to play in a lot of casinos, which are "good", but now I am not sure, they are so good like they were 4 years ago. Now I prefer to play in 2-3 casinos, from all, which I know for years, some of them are really new, but they have no gall, like more of casinos have. It is my opinion:)
 
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