tallnthatsall
Dormant Account
- Joined
- May 28, 2010
- Location
- USA desert
Hi All,
I'm new to the forums, my name is Julez & I've been lurking for years, just never felt I had anything important enough to post about. However, having been a frequent player with the JackPotFactory group of casinos, I feel compelled to warn others and also hear others' views of an issue that just reared its ugly head.
This really shocked me that anyone would think that this is o.k. and is acceptable. I've been playing at the JPF casinos for years, I played so much I was invited to join their VIP Lounge (by invitation only). For years I thought this group to be very credible, and like anywhere, I've had some good sessions, and some bad, but all in all, I was pleased with this group, their customer service, their software and their comps. I was not aware that MicroGaming was pulling the plug on the US market.
Fine, nothing too shocking about that move. I was not aware that is, until a few days ago when I tried logging into my VIP Lounge account. Not only could I not do so, my VIP software was nowhere to be found on my computer. MY VIP software had miraculously turned into All Slots software. I know, All Slots is a member of JPF, however, not only had the software been changed without my knowledge, it was done in such a devious manner that it had the same icon as VIP software, had the same location on my hard drive, but it was different software. So, I emailed VIP support asking what was going on, i.e., does JPF support uninstalling/downloading/installing (essentially do they support hacking into their members' computers) of software without the consent and knowledge of their members?
I also asked if perhaps I had missed an email or some sort of notification that this was to occur to the software on my computer. I also asked if I missed some sort of notification that VIP was no longer going to accept play from their US members (I had only found this out after scouring the VIP Lounge web site after this incident occurred). Meanwhile, I know that I did not receive notification of any of this. Well, JPF pretty much confirmed what I already knew with such an insulting, wish-washy, lame response, that convinced me that I will never play at a JPF casino again.
Not only did they not answer any of my questions, not only did they skirt the entire US Player issue, but worse, they did not respond to my question regarding the installation/changing of software, nor did they acknowledge the compromise they had done to my computer. They did however inform me that I may now play at All Slots! Thanks, very good of them to allow me to play anywhere and do me favors of forcing the software.
Some may think this is an over reaction on my part, however if one thinks about it, this is a no-brainer, and it is devious, underhanded and ignorant to do any type of alteration to software without a warning to the owner of the computer on which the software is installed. Sure they own the software, but they do not own my computer. Therefore when someone compromises my computer without my permission - they are no better than distributors of malware/grayware/virus/trojan, etc.
When I realized that the VIP software on my computer had been messed with and I did not feel like using their All Slots casino, I tried logging on to three other casinos that are installed on my computer. Guess what? The software of the three other casinos had somehow been altered. Two of them I could not even open, and the other had been compromised to the point that even though I could log on, I could not navigate within the casino. These other casinos were not MG software, and they are casinos that welcome US players. I realize I have no way of proving that JPF altered any other software but their own. But this is exactly why this should never, ever be done by any casino, or by anyone regardless of who/what they are or represent.
I am an IT Pro. I know my computer. These programs had been running flawlessly until JPF decided to 'do me a favor' by switching software on my computer without my knowledge. Yeah, their software works, has functionality, but none of my other online casino progz are functional.
I'm sorry for the rant, but I really think this is a huge issue that folks need to be aware of. To me the integrity & credibility that I had once thought JPF to posses has gone down the toilet. The email in which they responded to my questions was so disrespectful, insulting and lame that it made them appear not only deceitful but also ignorant.
For all the US players out there; if you have been playing at any of the JPF casinos, and in the event you have not received an update from JPF, you will now be welcomed at only one of their casinos, that being All Slots. I'm assuming if you are already a member of the JPF family, you are grandfathered and will be allowed to play @ All Slots. Heads up; your computer may be compromised by JPF when you are not looking, so don't bother to reformat/reinstall your operating system (as I had) - it's only those jokers over at JPF messing around where they have no business, changing stuff on your hard drive!!!
Go figure.
Because I am an IT Pro I take this stuff very seriously. There is nothing in JPF's terms that address this. I would love to learn of issues like this with JPF or other groups/casinos that are thought to be credible. I would also be interested in knowing if any other US members of this group received any sort of notification regarding this issue. According to the email they just sent me today, in response to the above questions, this was in effect May 25. Because of this issue, I am now in process of re-evaluating all online casinos and wondering if they all do this crap. If they all do this or similar, it is just not worth the small entertainment value that they offer.
Again, sorry for the rant, and thanks not only to the site but also thanks to all the savvy contributors to the forums.
Cheers,
Julez
I'm new to the forums, my name is Julez & I've been lurking for years, just never felt I had anything important enough to post about. However, having been a frequent player with the JackPotFactory group of casinos, I feel compelled to warn others and also hear others' views of an issue that just reared its ugly head.
This really shocked me that anyone would think that this is o.k. and is acceptable. I've been playing at the JPF casinos for years, I played so much I was invited to join their VIP Lounge (by invitation only). For years I thought this group to be very credible, and like anywhere, I've had some good sessions, and some bad, but all in all, I was pleased with this group, their customer service, their software and their comps. I was not aware that MicroGaming was pulling the plug on the US market.
Fine, nothing too shocking about that move. I was not aware that is, until a few days ago when I tried logging into my VIP Lounge account. Not only could I not do so, my VIP software was nowhere to be found on my computer. MY VIP software had miraculously turned into All Slots software. I know, All Slots is a member of JPF, however, not only had the software been changed without my knowledge, it was done in such a devious manner that it had the same icon as VIP software, had the same location on my hard drive, but it was different software. So, I emailed VIP support asking what was going on, i.e., does JPF support uninstalling/downloading/installing (essentially do they support hacking into their members' computers) of software without the consent and knowledge of their members?
I also asked if perhaps I had missed an email or some sort of notification that this was to occur to the software on my computer. I also asked if I missed some sort of notification that VIP was no longer going to accept play from their US members (I had only found this out after scouring the VIP Lounge web site after this incident occurred). Meanwhile, I know that I did not receive notification of any of this. Well, JPF pretty much confirmed what I already knew with such an insulting, wish-washy, lame response, that convinced me that I will never play at a JPF casino again.
Not only did they not answer any of my questions, not only did they skirt the entire US Player issue, but worse, they did not respond to my question regarding the installation/changing of software, nor did they acknowledge the compromise they had done to my computer. They did however inform me that I may now play at All Slots! Thanks, very good of them to allow me to play anywhere and do me favors of forcing the software.
Some may think this is an over reaction on my part, however if one thinks about it, this is a no-brainer, and it is devious, underhanded and ignorant to do any type of alteration to software without a warning to the owner of the computer on which the software is installed. Sure they own the software, but they do not own my computer. Therefore when someone compromises my computer without my permission - they are no better than distributors of malware/grayware/virus/trojan, etc.
When I realized that the VIP software on my computer had been messed with and I did not feel like using their All Slots casino, I tried logging on to three other casinos that are installed on my computer. Guess what? The software of the three other casinos had somehow been altered. Two of them I could not even open, and the other had been compromised to the point that even though I could log on, I could not navigate within the casino. These other casinos were not MG software, and they are casinos that welcome US players. I realize I have no way of proving that JPF altered any other software but their own. But this is exactly why this should never, ever be done by any casino, or by anyone regardless of who/what they are or represent.
I am an IT Pro. I know my computer. These programs had been running flawlessly until JPF decided to 'do me a favor' by switching software on my computer without my knowledge. Yeah, their software works, has functionality, but none of my other online casino progz are functional.
I'm sorry for the rant, but I really think this is a huge issue that folks need to be aware of. To me the integrity & credibility that I had once thought JPF to posses has gone down the toilet. The email in which they responded to my questions was so disrespectful, insulting and lame that it made them appear not only deceitful but also ignorant.
For all the US players out there; if you have been playing at any of the JPF casinos, and in the event you have not received an update from JPF, you will now be welcomed at only one of their casinos, that being All Slots. I'm assuming if you are already a member of the JPF family, you are grandfathered and will be allowed to play @ All Slots. Heads up; your computer may be compromised by JPF when you are not looking, so don't bother to reformat/reinstall your operating system (as I had) - it's only those jokers over at JPF messing around where they have no business, changing stuff on your hard drive!!!
Go figure.
Because I am an IT Pro I take this stuff very seriously. There is nothing in JPF's terms that address this. I would love to learn of issues like this with JPF or other groups/casinos that are thought to be credible. I would also be interested in knowing if any other US members of this group received any sort of notification regarding this issue. According to the email they just sent me today, in response to the above questions, this was in effect May 25. Because of this issue, I am now in process of re-evaluating all online casinos and wondering if they all do this crap. If they all do this or similar, it is just not worth the small entertainment value that they offer.
Again, sorry for the rant, and thanks not only to the site but also thanks to all the savvy contributors to the forums.
Cheers,
Julez
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