Casinos getting tight

citizenx

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Nov 29, 2012
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UK
Not going to name any here as it isn't just one i've noticed this with...


Time was, casinos would email you with a loyalty bonus or if you asked they'd throw a few free spins in your account or give you a small amount to play with, usually with a wager requirement attached.

Now, they're starting to use their automated loyalty schemes which payout at certain points - for instance late at night (European time) or during the middle of the morning.

So if you ask them for a small bonus, you often get told "our loyalty scheme handles that".

So i've made many hundreds of pounds (probably thousands) in the past month and am not putting any more funds into my stake account until this weekend.

My bonuses aren't available til a fixed time which means I can't play for a couple of hours this evening - which is my usual routine - which i enjoy.

Ask one of the casinos i use regularly (daily) who are in profit with me (33% of lifetime deposits) and they say no, as above.

I don't get it. This market is massively competitive and yet they don't want to go the extra mile for customers any more.

So what if you give someone a percent or two of your profits back on an ad-hoc basis. THAT extra mile will earn brand loyalty and ultimately pay you back many times over in time. But no.

Thing is, to compound this kind of thing - you speak to two different people and you get two different answers. Once realises that keeping your paying customers happy by giving them something small once in a while is a good idea, the other doesn't.

Anyway, this is a customer service issue and we all have different views. Sure some will agree and some will disagree. Just felt like a rant.
 
I thought it was time for one of ''those'' threads...again :eek:

But this wasn't about tight slots but tight support and that's a different thing.

You don't think it has something to do with Christmas around the corner? I wouldn't dare to ask for anything anywhere right now. I think they are busy bees all of them trying to trick us to play in their casinos the whole next month...and next year:D

It will be interesting to see who's most generous, but I think I know already.
 
You don't think it has something to do with Christmas around the corner? I wouldn't dare to ask for anything anywhere right now.

Maybe, it'll be interesting to see whats on offer. So go on, which do you think will be most generous and in what regard?
 
I thought it was time for one of ''those'' threads...again :eek:

But this wasn't about tight slots but tight support and that's a different thing.

You don't think it has something to do with Christmas around the corner? I wouldn't dare to ask for anything anywhere right now. I think they are busy bees all of them trying to trick us to play in their casinos the whole next month...and next year:D

It will be interesting to see who's most generous, but I think I know already.

Think I've got a good feeling about who in my, tummy, belly, stomach......no its gone
 
Maybe, it'll be interesting to see whats on offer. So go on, which do you think will be most generous and in what regard?

We probably not have the same casinos we play at but for me it is 2 casinos.

32Red always give a bigger Christmas present and some free spins, but then there is Guts too.
They give more free spins more often and they are free from wagering.

They were both the best last Christmas, but I wouldn't mind at all if some other casinos were trying to beat them :D
 
Maybe, it'll be interesting to see whats on offer. So go on, which do you think will be most generous and in what regard?

For getting rewarded or most generous then ONLY clear winner is Guts Casino. There is no doubt they are the best out there.

Though I have feeling Trilej would say 32Red :p But yeah they are very generous to give a special gift around Christmas every year where normally Pat sends out a nice email. And I can only say in this Regard about Christmas Gift then 32Red is also great. But again Guts has also taken that in their hands with free spins through December with no wager requirements and also big amount of spins on Christmas Eve.
 
We probably not have the same casinos we play at but for me it is 2 casinos.

32Red always give a bigger Christmas present and some free spins, but then there is Guts too.
They give more free spins more often and they are free from wagering.

They were both the best last Christmas, but I wouldn't mind at all if some other casinos were trying to beat them :D

:eek: WHAT READ MY BRAIN :p :D

Or hmm that sounds bit strange LOL what i wanted to put out was scary you posted just while I was making my post and they are just about identical LOL
 
For getting rewarded or most generous then ONLY clear winner is Guts Casino. There is no doubt they are the best out there.

Though I have feeling Trilej would say 32Red :p But yeah they are very generous to give a special gift around Christmas every year where normally Pat sends out a nice email. And I can only say in this Regard about Christmas Gift then 32Red is also great. But again Guts has also taken that in their hands with free spins through December with no wager requirements and also big amount of spins on Christmas Eve.

How lucky then that I did talk about the same casinos as you did...not only 32Red:p

Who knows. Thrills was more generous this summer than Guts so maybe I'll have three great ones.
 
How lucky then that I did talk about the same casinos as you did...not only 32Red:p

Who knows. Thrills was more generous this summer than Guts so maybe I'll have three great ones.

Yes I agree. But Thrills seems really tight unless you deposit and play over £500 a month? I have made good amount of deposits with them but had to scrape the floor and begging for 5 free spins(with 35x wager requirements) LOL
 
This could be due to UK players having less choice because so many casinos have thrown UK players out rather than get a UK licence. With less choice, there is less need for casinos to compete with each other, so the offers may dry up. Of course, there is still a significant degree of competition, and after a while some casinos will realise that other UK facing casinos are steadily poaching their players, and react accordingly.


In my experience, the best way to make a casino a bit more generous is NOT to bug CS, but to stop depositing for a week or two. Their marketing team then tend to think that you have suddenly had a better offer from a competitor, and will make an extra effort to lure you back.

Watch out for the "we missed you at the casino" email during the next fortnight, and see what they are willing to offer.
 

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