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Casinos getting tight

Discussion in 'Casino Complaints - Bonus Issues' started by citizenx, Nov 27, 2014.

    Nov 27, 2014
  1. citizenx

    citizenx Non-Gambler MM

    Occupation:
    Stuff
    Location:
    UK
    Not going to name any here as it isn't just one i've noticed this with...


    Time was, casinos would email you with a loyalty bonus or if you asked they'd throw a few free spins in your account or give you a small amount to play with, usually with a wager requirement attached.

    Now, they're starting to use their automated loyalty schemes which payout at certain points - for instance late at night (European time) or during the middle of the morning.

    So if you ask them for a small bonus, you often get told "our loyalty scheme handles that".

    So i've made many hundreds of pounds (probably thousands) in the past month and am not putting any more funds into my stake account until this weekend.

    My bonuses aren't available til a fixed time which means I can't play for a couple of hours this evening - which is my usual routine - which i enjoy.

    Ask one of the casinos i use regularly (daily) who are in profit with me (33% of lifetime deposits) and they say no, as above.

    I don't get it. This market is massively competitive and yet they don't want to go the extra mile for customers any more.

    So what if you give someone a percent or two of your profits back on an ad-hoc basis. THAT extra mile will earn brand loyalty and ultimately pay you back many times over in time. But no.

    Thing is, to compound this kind of thing - you speak to two different people and you get two different answers. Once realises that keeping your paying customers happy by giving them something small once in a while is a good idea, the other doesn't.

    Anyway, this is a customer service issue and we all have different views. Sure some will agree and some will disagree. Just felt like a rant.
     
  2. Nov 27, 2014
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I thought it was time for one of ''those'' threads...again :eek:

    But this wasn't about tight slots but tight support and that's a different thing.

    You don't think it has something to do with Christmas around the corner? I wouldn't dare to ask for anything anywhere right now. I think they are busy bees all of them trying to trick us to play in their casinos the whole next month...and next year:D

    It will be interesting to see who's most generous, but I think I know already.
     
  4. Nov 27, 2014
  5. citizenx

    citizenx Non-Gambler MM

    Occupation:
    Stuff
    Location:
    UK
    Maybe, it'll be interesting to see whats on offer. So go on, which do you think will be most generous and in what regard?
     
  6. Nov 27, 2014
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Think I've got a good feeling about who in my, tummy, belly, stomach......no its gone
     
  8. Nov 27, 2014
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    We probably not have the same casinos we play at but for me it is 2 casinos.

    32Red always give a bigger Christmas present and some free spins, but then there is Guts too.
    They give more free spins more often and they are free from wagering.

    They were both the best last Christmas, but I wouldn't mind at all if some other casinos were trying to beat them :D
     
  10. Nov 27, 2014
  11. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    For getting rewarded or most generous then ONLY clear winner is Guts Casino. There is no doubt they are the best out there.

    Though I have feeling Trilej would say 32Red :p But yeah they are very generous to give a special gift around Christmas every year where normally Pat sends out a nice email. And I can only say in this Regard about Christmas Gift then 32Red is also great. But again Guts has also taken that in their hands with free spins through December with no wager requirements and also big amount of spins on Christmas Eve.
     
  12. Nov 27, 2014
  13. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    :eek: WHAT READ MY BRAIN :p :D

    Or hmm that sounds bit strange LOL what i wanted to put out was scary you posted just while I was making my post and they are just about identical LOL
     
  14. Nov 27, 2014
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    How lucky then that I did talk about the same casinos as you did...not only 32Red:p

    Who knows. Thrills was more generous this summer than Guts so maybe I'll have three great ones.
     
    1 person likes this.
  16. Nov 27, 2014
  17. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Yes I agree. But Thrills seems really tight unless you deposit and play over £500 a month? I have made good amount of deposits with them but had to scrape the floor and begging for 5 free spins(with 35x wager requirements) LOL
     
  18. Nov 28, 2014
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This could be due to UK players having less choice because so many casinos have thrown UK players out rather than get a UK licence. With less choice, there is less need for casinos to compete with each other, so the offers may dry up. Of course, there is still a significant degree of competition, and after a while some casinos will realise that other UK facing casinos are steadily poaching their players, and react accordingly.


    In my experience, the best way to make a casino a bit more generous is NOT to bug CS, but to stop depositing for a week or two. Their marketing team then tend to think that you have suddenly had a better offer from a competitor, and will make an extra effort to lure you back.

    Watch out for the "we missed you at the casino" email during the next fortnight, and see what they are willing to offer.
     
    2 people like this.

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