CasinoRoom won't pay 57,000 Pounds Super Hidden Rule

[maxd]

So, "resolved" or no?

 

[maphesto]

All solved they are going to pay

Can casinoroom confirm this?

 

[spintee]

Here goes, Im no fan of CS but if you have a screen shot of the convo & the rules are hidden than at least you have a chance, First of the site in Qs has to be reputable other wise your in the dog house to begin with,

The max bet rule comes with all casinos no matter how they do it is there and any gambler will no this, With the bring it up in a metting is probably more bull shit if there was ever a meting any way? If was it would be just to go over how to screw more players out there cash,

Yes there is new players all the time and thats why rules are hidden to trap such players,

Also as I pointed out the rules may be hiden does not mean you canot find them, Does it make it right? NO, but is it illegal? , Go by the book and all will be good, I have been done in once and that was by a shady bingo out fit, As I not deposit in 30 days than I not be able to withdraw my cash, But I read rules and alow it was a bonus inherted from a site it was cash, Thats another story and years back,

You may agree with others but every person has there own say & this is what its about,

Main rules, MAX BET, Games not allowed, Max withdraw & allowed to play across networks, Find them and the other 99% of rules is normally rubbish

"How can you "double make sure" of a rule that is hidden?

Forget about asking CS, there are frequent tales of woe from players who DID contact CS for clarification, and STILL got shafted because CS were even more clueless than themselves or the website."

Fully agree with vinyl here, just yesterday i played at another net ent casino. I went and asked do you have a max bet rule when playing on bonuses. The cs said, you can bet as much as you wish on slots, the stakes wary between slots. I then went on and tried to elaborate saying most casinos protect themselves and have a max bet rule in place, that you cannot bet over in order to clear a bonus. He said, he is not aware they have this kind of rule. So, after reading about 7 pages of terms and conditions i found the rule which was bet over 8€ voids winnings, i think the rule was hidden pretty well on their website. I then informed the cs agent of the rule and he said, that they have a meeting tomorrow and he must read the terms of the site again.

Im pretty sure if i had bet over that and won even though cs said they dont have such rule in place, my winnings would have been voided (i lost though). As you can see from my previous posts, this is the rule players get their winnings voided all over again. A few year ago this would have been an outrage . For a casino newcomer who DOESN'T read the rules, there is a very good chance he or she gets their winnings voided based on this rule. It really saddens me, since even i have had my winnings voided atleast on 1 place where the rule was pretty well hidden , and every casino posts it on a different place on their site. General terms, Promotional terms, Promotional casino terms. Its just sick. And 50% of the time the casino CS doesn't know this rule exists on their site.

 

[vinylweatherman]

If something is hidden does not mean it cannot be found, (especially if deposit big) The OP did contact CS and if they have the screen shot than it should be game over and player paid, If you read my post you should no I am no bloody fan of CS, That being said even if meiser proves player is right than if there dogy than whos to say there still be paid,

You no as well as I do, Even lawyers canot roll round the FU clause, They can argue it and thats about it, In the gaming world even these bloddy licence's dont no whats going on or give a shit, Just in the last week 2 new licence commissioners have came on the market? At this rates I be setting my own licence

Most of them of not even heard of lawyers

This is all it takes for a judge to rule the term unenforceable, your lawyer then doesn't need to go any further.

 

[spintee]

This is all it takes for a judge to rule the term unenforceable, your lawyer then doesn't need to go any further.

We have to get a judge first, As far as I can see no one is really police any of these licence, I wish any person to beg differ,

 

[vinylweatherman]

We have to get a judge first, As far as I can see no one is really police any of these licence, I wish any person to beg differ,

The UK is a little different. It must be the first time a state has given out online gambling licences to casinos that can actually accept it's citizens. A UK player in dispute with a UK licenced casino does not need to fruitlessly pursue the matter with an offshore jurisdiction. They have to follow UK procedures which end in a civil court claim if other measures fail. The process takes time if done properly, but the player will be able to enforce the protections granted to them in law.

I doubt a case will get that far as the casino will also know (through their own lawyers) what the most likely outcome would be in court, and they won't want to risk the publicity and additional costs of losing such a case, so players with a good case will be offered a settlement. This quiet payment has already been taking place, and due to "gagging clauses" in the agreements we hear very little about it.

 

[spintee]

I got more than respect for you and your input, Hopefully every person can understand my points,

Please note I canot read back as its like tying to find tv remote control lost (or binned) Just buy new one So unsure what I said and as you an avid reader than you no I mean all good,
As the bit I have highlighted no person has to follow theses licence if they had none to begin with, Even if they did and want to go doen the wrong road than you no as wel as every body else the casino wil not be in there name and if was it would faze them
,

Anyway Im bloody freezing here any chance of a forcast lol

The UK is a little different. It must be the first time a state has given out online gambling licences to casinos that can actually accept it's citizens. A UK player in dispute with a UK licenced casino does not need to fruitlessly pursue the matter with an offshore jurisdiction. They have to follow UK procedures which end in a civil court claim if other measures fail. The process takes time if done properly, but the player will be able to enforce the protections granted to them in law.

I doubt a case will get that far as the casino will also know (through their own lawyers) what the most likely outcome would be in court, and they won't want to risk the publicity and additional costs of losing such a case, so players with a good case will be offered a settlement. This quiet payment has already been taking place, and due to "gagging clauses" in the agreements we hear very little about it.

 

[dunover]

Basically the stages in the UK are:

1. Try and resolve with the casino.
2.* (If allowed in their terms) use a third-party mediator like PAB here at CM.
3. You can use the UK's industry mediation service, Independent Betting Adjudication Service (IBAS) which works in conjunction with the UKGC.
4. Civil Courts:
(i) to adjudicate (but bear in mind if you used IBAS and they found against you this could prejudice your case) unless you were contesting an element of the regulations which IBAS followed but you considered unfair, or abnormal compared to protection offered in other sectors of commerce. (This is where our friend Rumpole usually pipes up.. )
(ii) or to retrieve payment if IBAS ruled in your favour and it wasn't forthcoming.

 

[vinylweatherman]

I got more than respect for you and your input, Hopefully every person can understand my points,

Please note I canot read back as its like tying to find tv remote control lost (or binned) Just buy new one So unsure what I said and as you an avid reader than you no I mean all good,
As the bit I have highlighted no person has to follow theses licence if they had none to begin with, Even if they did and want to go doen the wrong road than you no as wel as every body else the casino wil not be in there name and if was it would faze them
,

Anyway Im bloody freezing here any chance of a forcast lol

It's going to get even colder, possibly as cold as Immortal Romance was at 32Red yesterday

 

[CasinoRoom]

Hi, I'm sorry that we missed a few posts, we would like to thank the community here at CM, thank the OP for all the patience and apologize because we understand that we could have been clearer about the terms. Now we have made sure to display the new terms in all relevant sections, we will no longer use a dynamic % on the balance, but a max bet based on the initial bonus amount awarded. Thanks again for all the feedback! this is a great community and we truly appreciate all the input we received.

 

[dunover]

Hi, I'm sorry that we missed a few posts, we would like to thank the community here at CM, thank the OP for all the patience and apologize because we understand that we could have been clearer about the terms. Now we have made sure to display the new terms in all relevant sections, we will no longer use a dynamic % on the balance, but a max bet based on the initial bonus amount awarded. Thanks again for all the feedback! this is a great community and we truly appreciate all the input we received.

Great, but how does that help the OP?

 

[CasinoRoom]

Hi Dunover, we fixed the terms and we paid.

 

[asadzareef89]

Hi Dunover, we fixed the terms and we paid.

I think this was quite a fair conclusion and should be commended as you owned up to your faulty term and paid as well. Great job

 

[Jono777]

It's going to get even colder, possibly as cold as Immortal Romance was at 32Red yesterday

Immortal Romance is cold for me every where, every day, just can't stay away cos I know one day I'll get my 3 in a abed with Amber n Sarah