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CASINOROOM Welcome Bonus Totally Misleading

Discussion in 'Casino Complaints - Bonus Issues' started by mac72, Feb 16, 2016.

    Feb 16, 2016
  1. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    I like a bit of dead or alive with a bonus and was about to sign up at CASINOROOM after seeing this:

    Your Casino Bonus
    When we say "100% up to" we mean that we will double your 1st deposit with bonus cash. So a deposit of £20 will mean that you have £40 to play for in-game.
    How it works with your 1st deposit

    Let's show you how it works with a deposit of £100. This means you will have £200 in total to play for.

    You need to wager the bonus amount 45 times, so you will wager a total of £4,500.

    You can select any NetEnt slot to wager your bonus on, it can be found under Bonus Games.


    Nearly didn't bother trawling through the rest of terms as i was in a hurry,glad i did:

    Only those games listed in ‘bonus games’ can be played with bonus money and count towards the bonus wagering requirements. Games which are excluded from betting with bonus money include but are not limited to: Retro Super 80’s; Retro Funky 70’s; Retro Groovy 60’s; Kings of Chicago; Ghost Pirates; Demolition Squad; Zombies; Dead or Alive; Bloodsuckers; Victorious; Devils Delight; Reel Steal. These games are excluded from play and Player agrees that any winnings accrued on these games whilst a bonus is active may be deemed void.


    I just hate this type of shite and i'm amazed an accredited casino can get away with it:mad:
     
    6 people like this.
  2. Feb 16, 2016
  3. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    Yep. I nearly got caught out by that one too. And I have to admit my heart sank when I saw the list of games. No DOA, no MG even.

    Wasn't happy that the "any NetEnt slot" term is contradicted almost immediately, like within the same bloody sentence.

    Anyhow, the wagering requirements are not at all player friendly. I tried to clear them a few times and I never got close.

    It's gonna be one of those casinos where I will play strictly without a bonus from now on.
     
  4. Feb 16, 2016
  5. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    It definitely needs updated to say only games under the bonus games tab, NOT any NetEnt game - good spot.
     
    1 person likes this.
  6. Feb 16, 2016
  7. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Wouldn't be so bad if it was "almost immediately" - fact is you have to go digging
     
  8. Feb 16, 2016
  9. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    I could be wrong here but surely you can only see the "bonus" games once you've signed up and no doubt deposited , i couldn't find a way to view them?
     
  10. Feb 16, 2016
  11. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    There is a bonus games link at the bottom of the page.
     
    1 person likes this.
  12. Feb 16, 2016
  13. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    More and more casinos are removing Dead or Alive from the NetEnt portfolio or lowering maximum bet size. Just last week NetBet Casino reduced max bet to £3.60 from £18.00. What Casino Room are doing here is just protecting themselves I guess.

    I've also just noticed a new casino that is launching in the UK in two weeks time have added this clause for accounts in GBP:

    *The following games are excluded when using a bonus balance: Dead or Alive
     
  14. Feb 16, 2016
  15. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    They are entitled to protect themselves any way they see fit.What they are not entitled to do is mislead and that is exactly what is happening here.
    It would be so simple to write on the bonus rules "play any slot from the bonus game link at the bottom of the page with your bonus" instead of "play any netent slot". That to me is written to directly mislead and they won't be getting any play from me as i think they know exactly what they are doing.
     
  16. Feb 16, 2016
  17. MightyDuck

    MightyDuck Experienced Member

    Occupation:
    electrical engineer
    Location:
    €urope
    doa apparently is one of the best, if no best game to clear wagering. You either bust quickly or you hit massively.
    Understandable that they take precautions. I don't like doa so I'm not affected by that but I can understand your hard feelings about these terms.
     
  18. Feb 16, 2016
  19. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Aren't they already protecting themselves with 45xB WR?
    The vast majority are going to bust out on DOA anyways
     
  20. Feb 16, 2016
  21. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    I have absolutely no issue at all in them or any other operator protecting themselves any way they see fit.My only issue is them trying to draw you in with terms that make out that it is included.Exclude it if they want and many do but don't represent one thing and provide another.
     
  22. Feb 16, 2016
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I can see that their rep hasn't read this thread.

    I assume you want them to change their wording and that was the reason for starting this thread?
    If you haven't already then maybe you should send the rep a pm. They can't correct a mistake if they don't know it's there.
     
    1 person likes this.
  24. Feb 16, 2016
  25. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    rep was notified 1st thing this morning
     
    2 people like this.
  26. Feb 16, 2016
  27. marsan

    marsan Full Member

    Occupation:
    housewife
    Location:
    home :)
    actually i love casinoroom,you can clearly see what games you can select with an bonus under the bonusgames tab
    i might be biased though since ive done pretty good there lately :)

    but payment has been smooth and casino runs smootly also,no lag at all
     
    1 person likes this.
  28. Feb 16, 2016
  29. demonj

    demonj Experienced Member

    Occupation:
    Blacksmith,welder, pipe contructor for earth heati
    Location:
    Sweden i guess
    They should have written that you can play your none bonus balance on other than the ones in the bonus tab. Did a deposit there an hour ago busted so fast :-D
     
    1 person likes this.
  30. Feb 16, 2016
  31. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Dear mac72 thank you for bringing this up to our attention, I have taken the necessary steps to fix this, following fun4all’s suggestion (thanks for this) now it reads “You can select any bonus game to wager your bonus on, these games can be found in the Bonus Games tab”

    We made some changes to the bonus terms last year and I personally made sure to be as clear as possible about this, in our bonus games page, the terms and conditions and pretty much everywhere, however we missed that sentence and I sincerely apologize for I totally agree that every single detail matters and this is one of them and a very important one.

    There are several reasons why we excluded some games from the bonus games page, the main reason is that at some point bonuses had been systematically abused and we had to take measures, right now we are actually working on a new bonus system, which will allow you to play the bonus on more games.

    Being here at Casinomeister means a lot to us and having all this feedback from the community is much appreciated, your satisfaction is very important to us and I always reply as soon as I can, most of you are 7 hours ahead of me, but if anyone should need assistance, please don’t hesitate to PM me.
     
    6 people like this.
  32. Feb 16, 2016
  33. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Well as i brought it up i have to say that is a pretty decent response and it is good to see a rep take an issue seriously and deal with it quickly, so for me anyway maybe i'll give you a try.Thank you
     
    1 person likes this.

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