Casinoroom bad experience

videoslotheaven

Full Member
Joined
Jan 17, 2017
Location
Slot heaven
Not sure if its allowed to post here like this. Just have a few questions.

Been playing there heavily and losing allot. I have a vip manager and all. But what amazes me is that neither her nor the support can answer simple questions.

I asked what is my total deposited amount and my total withdrawn amount was told by both of them to check my history. I didd and its hard to read because when i go far back in time some transactions seam to repeat.

I asked my vip manager again her answer was she only has access to same info as me( yeah right). I asked for my total lifetime RTP: Bets placed and winnings. But neither support nor the vip manager seams to understand the meaning of this giving me answers such as : most games are 94-97%... Im not asking for the games im asking for my rtp.

Guess its time to give up this site.. been losing and not much playtime now fore over a year.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Been playing there heavily and losing allot. I have a vip manager and all. But what amazes me is that neither her nor the support can answer simple questions.
I think I can answer that. Probably online support is not trained very well; some I've encountered don't know what Roulette is for example. It's not unusual at all for casino staff to be completely ignorant about casino games or other aspects of the casino such at RTP.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I think I can answer that. Probably online support is not trained very well; some I've encountered don't know what Roulette is for example. It's not unusual at all for casino staff to be completely ignorant about casino games or other aspects of the casino such at RTP.
Very valid point that.
I've personally had no problems with the casino in question, verification, deposits and withdrawals done perfectly. Even had a withdrawl personally flushed by online chat.
That said however, what you say is correct. Many agents are insufficiently trained and lack knowledge of slot playing, which I as one, if I owned a casino would be a must for the position in question.
 

CasinoRoom

Official Rep for Casinoroom
Joined
Aug 18, 2011
Location
San Jose
Hi there videoslotheaven, I would like to assist, can you please PM me with your account ID / email? Transaction history/total deposits and withdrawals should be straightforward, I'll get this from our finance team. RTP requires help from our BI team, but we can definitely get this for you.
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
I think I can answer that. Probably online support is not trained very well; some I've encountered don't know what Roulette is for example. It's not unusual at all for casino staff to be completely ignorant about casino games or other aspects of the casino such at RTP.

haha don't know what roulette is :D you'd think they could spend a day teaching them the basics of what the business actually is
 

videoslotheaven

Full Member
Joined
Jan 17, 2017
Location
Slot heaven
Hi there videoslotheaven, I would like to assist, can you please PM me with your account ID / email? Transaction history/total deposits and withdrawals should be straightforward, I'll get this from our finance team. RTP requires help from our BI team, but we can definitely get this for you.

Its to late now tough i self exlcuded the account. This being a factor but also the insane bad run i have been having.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Its to late now tough i self exlcuded the account. This being a factor but also the insane bad run i have been having.
Seriously never self exclude. Ever. No matter what, it's not worth the hassle in the future, it's really not. Just let the account lie dormant.
I'm under a self exclusion tag that a casino imposed on me by error, I'm still trying to get that sorted as we speak.
 

videoslotheaven

Full Member
Joined
Jan 17, 2017
Location
Slot heaven
Ok there was no other option avalible? I just self excluded then so i would not deposit and waste any more money if there are better options. What is the difference between self exclusion and closing the account?

Most support just say ^ u can close the account under responcible gambling settings^ when i ask to close an account
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Ok there was no other option avalible? I just self excluded then so i would not deposit and waste any more money if there are better options. What is the difference between self exclusion and closing the account?

Most support just say ^ u can close the account under responcible gambling settings^ when i ask to close an account
Self exclusion classes you as a problem gambler, every other casino in there licence or should they become a member of another licence will halt any withdrawals if you win.
Closing the account is fine, but as I found out you don't know what reason the account was closed by the agent. Just play elsewhere if your unhappy. Don't self exclude, it's a can of very wriggly worms.
Other members with more experience by all means correct me if I'm wrong :)
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
CasinoRoom is an outstanding casino, you will find 95% of customer service from all casino will tell you rubbish and most do not have a scooby doo.

If a casino cannot tell you your life time deposits and withdraws or RTP than they should get into another business but they all can, what the problem is and been stated on here already is that they need training for there support, they actually do more bad than good and casino's still do not listen.

You will be surprised what a good customer service can help bring to the table. I stooped playing many of casino due to the live help was about as much use as a airplane without wings

Actually something was ringing in my brain so I have just checked and would you believe it :D this is not the first time this subject has been bought up on this site, and it was me, Please see the screen shots attached and you will see over 1 year ago I also had a problem with a game or something and I was kindly sent my records

casinor.jpg

casinor - Copy.jpg
 
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