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Casinoplex experiences?

Discussion in 'Online Casinos' started by geordiecolin, Aug 26, 2016.

    Aug 26, 2016
  1. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    On the 18th August I requested a withdrawal from CasinoPlex. I was lucky enough to have won a fair amount with a free chip they sent me. In order to release the money I happily made a modest first time deposit as well as provided all relevant docs. Since then I have been constantly fobbed off as to why they have not yet released my payment and now I have just heard from them yet again without being given a release date.

    Has anyone else had any experience with this Casino?
     
  2. Aug 26, 2016
  3. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Occupation:
    Lawyer
    Location:
    Finland
    I used to play quite frequently with Casino Plex, not that much lately though.

    I never have had any issues getting paid in the past. They are not the fastest casino in terms of withdrawals, and the bonuses are deducted from withdrawals.

    I've had an increase of free chips from them lately, not sure if they are marketing to get more fresh deposits, or if they just want to make old players happy. :cool:
     
  4. Aug 26, 2016
  5. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    Have yet to withdraw from them, but their promos and free chips are rather generous (although pretty standard fare for a Playtech casino I suppose). Support seems friendly as well.

    Hope you get your payment! :thumbsup:
     
  6. Aug 26, 2016
  7. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    mga regulated...

    so less to worry than about those operations which are regulated by the amateurs located on another island.

    don´t the t&c define a max cashoutr from promos prior to the first deposit?
     
  8. Aug 26, 2016
  9. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Yes it does. After the play through from the bonus I had about £180. They take away £20 which was the bonus so I blew £60 leaving £120 then after they deducted the £20 I had £100 to withdraw.
    With this being a bank holiday I guess that it will not be looked at now until at least next Tuesday.
    Getting bonuses and winning off them is great,but this sort of treatment and attitude does not invite me to make deposits there :(
     
  10. Aug 26, 2016
  11. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    They keep bunging me 20 quid, but that buffalo keeps munching it
     
  12. Aug 27, 2016
  13. vivinant

    vivinant Dormant account

    Location:
    si
    Thanks for the info
    You must register/login in order to see the link.
     
  14. Aug 27, 2016
  15. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    These guys are still around, I had no idea, haven't heard the name in a couple years.
     
  16. Aug 30, 2016
  17. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    WARNING

    Be very wary of depositing here because not only have they still got my money but they are obviously having issues paying out customers in general.
    Below is a generic message they are sending out to complaints because I have had it 3 times now with the exact same errors.


    withdrawal request


    Daniela
    Mon, 08/29/16 4:04 pm

    Dear Mr. Colin,

    Thank you for contacting us.

    I would like to remind you tat we've told you that in the next days you will be paid not at the end of the respective day.

    As I've told you again the delay is due to some test from our platform where we are trying to perform the payments methods for you, our players. So there is nothing bad in this delay and please don't be worried about that.

    I've informed our Financial Department regarding your email and subject, so please be assure that you will be paid soon.

    Thank you for understanding!
     

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