casinoperson123 VS mycasinobest

[mack341]

I'd say it was some more evidence for his case in a PAB...In a situation like this what would be the problem to simply reinstate it, max may not even find in the op's favour, depends on what's really happened. justice is the most important thing here, and that does go both ways, either side could still be right. I'd think the casino group/homerbert would want to clear this up too. It surely can't be left in limbo like this?

 

[homerbert]

Hello guys!

I believe 'casino manager' or whatsoever is just made a mistake. Like I've said, I've checked player account. All pending WD's were canceled and lost.

1) Customer do not have any funds on account
2) Customer do not have any pending or 'in progress' or 'stuck' or whatsoever withdrawals.
3) Customer canceled all pending WD's and now due to misunderstanding (or something else) continue not accepting fact that all money were lost by customer itself.

How can I help here?

Br,

V.

 

[misstrouble]

This gets more And more confusing.

 

[casinoperson123]

@homerbert thats not true, i have been talking with the maanger about my money last 5 days and he even confirmed the ammount. Im still waiting for the answer from the right department, when they will put the money on my account for me to withdrawl. Why are you saying I played everything, when its not tru, i played the money they already gave me. You can see on the email 10.7 there were still 2700 euros NOT paid and they are paying every monday 500. How its possible they paid everything? Why are you saying that when its not true and I have many documents to that.

 

[casinoperson123]

They cant be pending, they are not on my account. They manaully put it every monday to my account (not this or the last monday) i have many messages from different managers to prove this. why are you saying that? There is no money on my account because they didnt pay me last monday or this monday. Right now there is 2000euros NOT paid from my old win in april.

 

[casinoperson123]

 

[casinoperson123]

they told me on the weekend this week they start the payments again. So there is still 2029euros left to pay me.

 

[casinoperson123]

@homerbert there is not pending withdrawls as they told in the email I screenshot they put before every monday 500euros to my acocunt from my winnings in april because they told there was a problem and they will put it manually. Last monday it was closed and this monday the manager is still waiting since last thursday for someone to answer where is my money thats left from my winningsz

 

[Aryol]

Hello guys!

I believe 'casino manager' or whatsoever is just made a mistake. Like I've said, I've checked player account. All pending WD's were canceled and lost.

1) Customer do not have any funds on account
2) Customer do not have any pending or 'in progress' or 'stuck' or whatsoever withdrawals.
3) Customer canceled all pending WD's and now due to misunderstanding (or something else) continue not accepting fact that all money were lost by customer itself.

How can I help here?

Br,

V.

Maybe you could not, but you was so sure that the TE was lying. Pretty happy that the PAB System has such a great impact to such cases. What I think most disappointing is that you think to limit withdrawals to 500 € / Week is ok, if something needs further investigations why you would even pay 500 € per Week? You could lock the money and check the case within one week and pay him all out. But of course all for the customer...

Not against you as a person, but I fully understand the TE and how irritated he must be after all the trouble.

 

[casinoperson123]

The team who handels these havent answered to the manager since last thursday. I dont understand this this casino direx mycasinobest has been nightmare

 

[casinoperson123]

In april I waited 2months with this ”we have to wait for the answer sorry” because I sended provements from my IP address and they understood I didnt have any dubplicated accounts. The answer is always wait, they can not help me they have to wait for the answer. Lucky I screenshot all the conversations where they told me 2 weeks ago how much money they paid and how much there is left snd when they will pay it to me

 

[nikantw]

Please @casinoperson123, this isn't working, don't you see it?

You need to stop posting and pm max to ask him to reopen your PAB.
Don't cancel it until you get paid. This is your one and only chance!

 

[colinsunderland]

Hello guys!

I believe 'casino manager' or whatsoever is just made a mistake. Like I've said, I've checked player account. All pending WD's were canceled and lost.

1) Customer do not have any funds on account
2) Customer do not have any pending or 'in progress' or 'stuck' or whatsoever withdrawals.
3) Customer canceled all pending WD's and now due to misunderstanding (or something else) continue not accepting fact that all money were lost by customer itself.

How can I help here?

Br,

V.

I'm sorry but that doesn't seem to ring true, surely a manager of the casino can tell the difference between a zero balance and a 2000 euro balance? Unless the manager is rubbish and just made stuff up without actually checking the account?

 

[casinoperson123]

@colinsunderland yes the balance is actually zero, they put it on my account every monday manually, but the manager knows that and knows there is still money to pay me. In my account it seems 0e because they didnt put the 500 last monday or this monday because the casino was closed and still no money they promised to put there(my winnings from april)

 

[mack341]

@colinsunderland yes the balance is actually zero, they put it on my account every monday manually, but the manager knows that and knows there is still money to pay me. In my account it seems 0e because they didnt put the 500 last monday or this monday because the casino was closed and still no money they promised to put there(my winnings from april)

casinoperson how many times in total has the manager told you about the remaining payments? The message you posted above says 27/7...and yet homer looked into this on the 23/7..so it seems odd that the 'mistake' is still being repeated to you.

 

[maxd]

... You need to stop posting and pm max to ask him to reopen your PAB.
...

Too late, this guy has obviously chosen to fight this out on the forums rather than go the PAB route. Well, good luck to him.

@casinoperson123 : I'll do this once and then it's curtains. Please ensure that you have read the Forum Rules , item 1.11 in particular:

1.11 - Please do not exploit this board to promote your own personal agenda. If the moderators (and members) feel that you are spamming the board with ... agenda laden posts, or consistently ragging on a casino that did you wrong, etc., your account may be suspended.

 

[Gaz237]

Bet he don't make 24hrs

 

[casinoperson123]

I have resumed work on the PAB and as such I won't be discussing it further until completion.
@maxd

 

[Slottery]

I have resumed work on the PAB and as such I won't be discussing it further until completion.
@maxd

You were just advised that is too late for your PAB anymore because you decided to cancel it and keep posting and repeating yourself to forum(s?).

This last warning you received above was about forum rules not to spam your own agenda where you constantly repeat yourself and tell how horrible one casino is even you had change to get everything sorted through PAB and after claiming original one, cancelled it you kept posting again and again.

So seems there be no PAB anymore and your life in forum got just last warning because of violating forum rules. That's how i understood post from Max.

 

[goatwack]

Actually yes, that's how it's coming across. The PAB is kaputt, and it's a gentle reminder to stop airing personal anti-casino bias

 

[Borgie]

I think max has agreed to look at it ?

 

[thr0b]

That post from the casino manager doesn’t suggest to me that they will be paying him. It reads to me like they’re finishing updates to the casino, and will then resume payouts in general.

It makes no sense for funds to be removed from a balance so completely and left in the hands so of nebulous “management” who will pay out on their terms only. Surely, it could be locked, but visible?

I think there is a language barrier playing here again.

 

[mack341]

Seems strange to me that he would also complain to curacao if he indeed reversed and lost his withdrawal, unless he enjoys wasting his time.

"Also you have pending complaint at Curacao too."

I hope the pab route hasn't been totally closed, the inetbet banana jones issue got a big airing and in the end that was still fairly resolved.

None of us atm really know what's happened on the basis of the information posted so far, therefore the PAB process has not been tainted...bearing in mind homerbert was also happy to announce his verdict, and casinos always hold a position of advantage or power over customers and their money.

 

[bebo67]

I think I found your complaint at Curacao to which we replied already.

Few facts:

You reversed all your pending withdrawals and lost. Can you kindly tell me how it's considered fraud? Average reversing time for recent withdrawals is 30 minutes...

Casino team not acted in a good way with you, from what I can say with your complaint in Curacao. But once again, unfortunately, you reversed your withdrawals and lost your winnings...

I can't help here, and as you can see - operator actions are under investigations.

Br,

V.

With all due respect, I have noticed this a few times with you. Why do you post peoples personal business on threads when someone has come to you for help? I find it very unprofessional.

 

[homerbert]

Hey @bebo67

Why do you think I posted something personal and something unprofessional?

I've just posted information related to customer complaint. He goes in public with public statements about Direx. I've replied only in regards to this case and nothing else.

Sorry, I did not understood your post. At all.

BR,

V.